Camtasia 2019 freeze/lag on Desktop PC but not on Laptop

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  • Updated 6 months ago
I have an HP laptop with a dedicated 2 gb nvidia mobile gpu, 4 gb integrated Intel GPU and  2.4 ghz core i7 6500u dual core processor and camtasia doesn't lag/freeze on it while editing. But the same project lags when I open it on a high end pc with 8 GB RX580 GPU and 2 xeon 5680 3.5 Ghz  12 processors, 24mb cache, SSD and 16 Gigs RAM 
My projects include a mix of mp3 voice, mov and mp4 videos and images.

Whenever I drag something either from media bin or from timeline, it starts freezing, lagging. As project becomes complex, with 4 to 5 layers and leading to 6 to 7 minutes, it lags like he'll. 

Rendering on laptop is slow whereas it is fast on PC. 

I tried the same thing on a lower end laptop and it doesn't lag much on that laptop as well. But again freeze/lag when tried on another lower end and a higher end system/desktop/PC.
What can be the problem? Camtasia is latest on all devices. 
I have tried changing acceleration to software mode only, it helps a little but not much. Same problem every now and then. 
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Faisal Asghar

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Posted 7 months ago

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Ed Covney

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It's not exactly clear, which system is having problems?
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Faisal Asghar

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My desktop PC lags while editing so problem is with pc only. Same project if opened in a laptop, which have lower specs, do not lag while dragging media or adding effects
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Faisal Asghar

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I want to work on Desktop PC because it has good GPU and a Full HD display with a big screen that laptop don't have.
My pc also renders videos faster than my laptop. But it lags while dragging or moving media on timeline whereas it works smooth on laptop
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paulwilliamengle

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Hi Faisal, 

Have you submitted a support ticket? It's a free service.
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Faisal Asghar

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they don't understand my issue, they have simple answers (mainly copy-pasted) last time they said it's drivers problem although all other Softwares like premiere pro and filmora works flawlessly
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paulwilliamengle

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Fair. I would try to escalate it up. Their tier 1 support leaves a lot to be desired of.
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Ed Covney

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Xeon CPUs in a non server environment? I suspect your best bet would be to contact users groups on your mother boards site. If your mother board has an graphics chip built in, try pulling the RX580 card - chances are with those Xeon chips would prefer not to loose 16 PCI lanes to the RX580, just a guess. What mother board do you have? Did you by it with the chips installed?

Your BIOS may also have settings better suited for a non-server set up. BTW, what mother do you have? What version of Windows are you using?
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Faisal Asghar

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yes, its old desktop Dell Precision T7500 with Intel 5580 chipset, two 5680 processors. It does not have any integrated graphics card, it only has RX580 installed manually. I running windows 10 pro so it's already non-server set up
(Edited)
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Ed Covney

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Think of it this way: Windows 10 is a workstation OS installed on Server hardware. And I'm still certain your best answers will come from "Dell Precision T7500" user groups running the windows 10 pro OS or any non-server s/w.

The difference is: Your computer wants to run 12 jobs for 12 unique users, my 4790K has dedicated itself to JUST one -user me.
(Edited)
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Faisal Asghar

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Those 12 actually are working for me right now for every other program except Camtasia which is smartest of all and still thinks it should use only one processor :D
By the way, I disabled 12 processors previous month, Camtasia's performance improved but it's again lagging now. That only worked for a week maybe.
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Joe Morgan

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Dual CPU's for video editing?
When 1 CPU can outperform dual CPU setups.

An improperly built and tested dual CPU computer. Can make matters worse.

I've researched this subject several times over the years. I can't find any credible support for the perusing dual CPU's for video.

No one seems to hail it as the way to go.
If it worked and worked well.
Finding articles lauding the practice. Would be easy to come by.

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Ed Covney

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Joe - I suspect it not a 2-CPU problem, but a MB or BIOS problem. Servers prioritize their back-end work, i.e. serving remote/back-end jobs, the console get relative little in the way of services. Do you remember Mark Russinoviches Windows 2000 work station hack? He turned an $80 Win 2K workstation into a $850 WIn2k Server OS by changing a few registry settings. i.e. by prioritizing back-end jobs.

So my suspicion is that Faisal hasn't figured out all the switches on his mother-board nor BIOS.  (But I wish I had his system for a couple of days.)
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Faisal Asghar

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Yes I am not much techy about these BIOS and MB things however can tweak minor changes. By the way, filmora also use less cores, similar to camtasia but that works flawlessly how's that possible? I think camtasia must add a feature to reduce preview screens resolution to 1/4th or lower to get smooth playback in preview screen.
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Ed Covney

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Your first step is to find or acquire the user manual(s) for the motherboard and BIOS.

As far as getting a smooth playback, many here turn off "hardware acceleration." But if you're not using your CPU to its capability, it may not help.

Your laptop is about 7 or 8 years newer technology wise, why not put a nice large 2K monitor on it and be done with the old Dell?
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Faisal Asghar

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Laptops are laptops, no matter how much power, there are always limitations. The laptop cannot even handle light multitasking whereas this machine has never faced such a situation even if I am rendering videos with one software, editing on others, opened many tabs on chrome and watching movies, etc so I cannot get rid of this workstation.
Also, laptops are costly and most of my team members have workstations. So far, everything is good including gaming on these workstations except Camtasia. It works very well on the laptop but rendering on it is not good, and takes much time.
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Faisal Asghar

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one thing more, camtasia used all cores (70%) while importing and compiling content when opened a camtasia project file