Camtasia 2019 Freezing and slow editing

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Just as in the title! Slow to edit and constant freezes in the latest release of 2019.
All of the drives used for media and storage are SSD and the PC waaaaaaaaay faster then what is supported by camtasia.
Reinstalled everything with u t d drivers.
Tried switching graphics to standard and legacy mode but still no luck.
I can't even upload anything cause the rendering crashes the PC.
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cnc_man

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Posted 4 months ago

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hutchib

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I've had the same problem with Camtasia 2018 Freezing when rendering and crashing my Mac... Not just freezing Camtasia, but crashing the computer. The only workaround (after restarting the computer every time) was to duplicate the .cmproj and then make it into a part 1 and part 2, deleting the second half of the program from the 1st .cmproj and then deleting the first half of the program from the 2nd .cmproj.
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cnc_man

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This is a case of very very pooooor hardware support and poor coding. Many People have complained about the last 3 versions of CS. I realize that not everybody can use a high end system but that still does not excuse the lack of support.
Using "Software-only Mode" yields better performance(while still ) than using my 2 RTX2080ti's and these are backed by a i9  9980XE and 64GB of DDR4-4200 RAM.
I did switch back to the 2018 version and the overall performance doubled but still not any good since my last PC Build i7Extreme came in at better encoding and editing speed not to mention that these HDD's are m.2 and thus way faster.  On my Laptop things seem a bit smoother i7 and nvidia GTX1070 and 16 GB of Ram.
As others have said, I don't think the last two versions are worth the Money.
(Edited)
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cnc_man

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Come to think of it CS is allot like the last 3 versions of Quicken maybe Techsmith hired a bunch of there coders LOL
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Brooks, Camtasia Technical Product Manager

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Thanks for the feedback. Definitely not the experience we want our users to have. If you've found a bug, or need help with a problematic project, please reach out to our free tech support team and open a ticket. If they find something that's reproducible it will get triaged and a bug will be opened for it. They are also great at troubleshooting, give them a shot.

Please also refrain from using inappropriate language when posting on the community forums (I deleted the swearing from your post).

Brooks
Camtasia Technical Product Manager
Mobile Technical Product Manager
TechSmith
(Edited)
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cnc_man

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"Camtasia Technical Product Manager" that title make you feel warm and fussy Inside? 
What kind of reply was that? "Give tech support a try"??
"If you've found a bug"!  The whole package is acting like a big bug.
"They are also great at troubleshooting" I give them a Call when on Version 2018 and to this day nothing has changed!!!
This would be the time to delete this tread because you're making yourself look ridicules.
If you have nothing constructive to post why post at all??
This time this whole interaction will end up on youtube just so people will be made aware.
Have a nice day.
 
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Oliver Satton

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Maybe we need more powerful computers or laptops for good working?)
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cnc_man

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Anything that is Mobile will not ever be as powerful as a workstation. What is upsetting is the fact that I spend a lot of money on build a PC so this kind of lag does not happen.
When everything else is working flawless and all driver work great on every other software can they really tell me it must be a driver issue? That is what they told me last time.  There is a guy on this forum that reported they told him to use Handbrake to pre-edit.
I like everything about CS that is why I opted to buy it in the first place but they have to step up to the plate and fix their problems.
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Muscle Whisperer

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"More powerful computers...."
I hoped to solve my problem by buying a relatively powerful desktop (i7-8700 @ 3.7 GHz, 64-bit 16GB RAM, NVidia Quadro P4000 GPU). My problem stays the same as it did on my 4 year old laptop - FREEZING AND SLOW EDTING. My rendering is blisteringly fast, but I can't get to that last stage. Almost every change I make to the project (audio fade, add annotation, add animation) causes a halting, stuttering progression of frames - except that on this brand new, out-of-the-box computer, after I close Camtasia my audio continues to stutter, even in Spotify! I have to reboot the computer to keep working.
Dear Brooks, with all due politeness, I agree with the other posts that this piece of software is falling way short of our expectations. I won't bill you for the cost of a new computer that I purchased SOLELY for doing editing work with Camtasia. My previous "tickets" with Tech Support didn't get me very far at all.
To the other readers, if you have any recommendations for alternate software, please let me know.
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Karl

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Same experience. Previous version noticeably faster. I do have a high-end system. But even with no change in hardware, the 2019 version is much slower. Previous version never froze intermittently. Very frustrating.
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cnc_man

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If I was Camtasia I would do keyword searches in these forums to find the dissatisfied customers. As it is clearly not the Hardware in my case cause there are no PC's that are much faster than mine. Ironic that my laptop can beat an i9 Powerhouse. I dropped $2700 on the 2 Nvidia RTX 2080ti's   that is far more what normal people would spend on the entire PC.  It appears that Camtasia is a Joke at best anymore.  The Program is awesome as a whole but they have to do something about support! It seems all that the software companies are worried about anymore is releasing "NEW" versions instead of supporting what they have already.  Personally I could care less what they call it I would be glad to use Version 9 if it works as it should. 
They could also offer some developmental beta testing to users especially if they are having problems with the software.
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kayakman, Champion

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do you have a lot of markers in your project?
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Muscle Whisperer

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Hello Mr. Champion Kayakman - are you responding to replies above this one?
In my case I don't use markers at all, so that's not it.
A professional video editor suspected it might be the H.264 format in the *.MTS envelope files I use as raw editing material, so I'll be trying to use the motherboard's Intel Hi-Sync technology, rather than NVidia's G-Sync which is quirkier with the H.264 codec. However, the problem isn't in the rendering, it's in the interpretation of the data "on-the-fly" as I annotate, caption and emphasize the screen capture + video that I use as the source material.
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kayakman, Champion

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kent ...

yes; I was curious re cnc_man's situation

in Camtasia 2019, there is an issue with editor performance when a project has a lot of markers [100 +] AND marker flags are being displayed; fix is to hide marker flags; and be sure the marker track is set to NOT SHOW BEFORE LOADING a high marker count project

productions are not adversely affected

FYI ... many of my projects have 500 markers and I see these issues all the time

otherwise, I hope you get things sorted out
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Karl

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I'm mostly creating videos under 5 minutes. I have transitions and annotations, but don't use markers.
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kayakman, Champion

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what is source of the media you're using on the timeline?

I ask because I work exclusively with .trec and image files, and other than issues with lots of displayed markers, Camtasia 2019 works very well on my modest Lenovo i5 laptop
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Karl

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I have the experience with video files from my handycam, from a Canon dslr, and from Zoom.us. I don't think it's a media issue. The most annoying thing is that this is a new problem with 2019. I might just see if I can find the software for version 9 and go back to that.

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Joe Morgan

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You can download and install a new or an older version from this link.Using your 2019 key.

https://www.techsmith.com/download/oldversions

However, Camtasia has a lot compatibility issues/problems when dealing with media that isn't a Camtasia recording.The move may or may not change a thing. But it can't hurt to try.

I know I've seen posts indicating Zoom recordings are one of the formats, that Camtasia has problems with.

Regards,Joe
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Karl

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Thank you. The only problem I generally have with Zoom is blotchy coloring as if a color has been removed. If I convert to a more standard codec with AnyVideoConverter, it takes longer but seems to fix the problem.
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Joe Morgan

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Handbrake is a better choice for conversions. It does a better job than most and creates smaller files with it's codec.Making for an easier video format for Camtasia to playback in the editor.Without stuttering, and allowing you to apply effects.Before creating playback issues.
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Muscle Whisperer

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Talking with a professional videographer and editor today, he mentioned that using highly compressed mp4 files may worsen the stuttering problem as Camtasia tries to decode. He recommended going with the least compressed  files possible.
In addition, Camtasia has definite problems with definition if one "zooms in" as a Camtasia animation. Apparently this problem does not occur when using Camtasia's proprietary *.trec file encoding - zooming maintains its clarity and focus (color wash? I don't know).
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Joe Morgan

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Your videographer is not wrong, and you should also edit the original footage whenever possible.

However, when you are forced to convert a mp4 file to begin with.Due to compatibility issues. Which is what a Zoom - Video Conferencing, Web Conferencing, Online Meetings ... recordings are. 

If you use Handbrake, the new video looks almost as good as the original. Some say it’s a conversion without losing “Any” of the original quality. I disagree with that assessment, if you look very closely at certain things. There’s some degradation, but it’s very discrete in most cases. And side by side frame comparisons while zoomed in, is generally required to see most defects. Overall, you won’t detect any difference in quality. As long as you go with a “High Profile” conversion.

Mp4 is one of the worst codecs for editing. If you want to talk in terms of compression and playback problems. Handbrake converts the original to a much smaller file size, reducing them by 50% or more in most cases.

I’m not aware of Handbrake conversions hindering the editing process, more than other mp4’s.

If you’re working with a computer that isn’t optimized for video editing. The smaller file sizes can even work in your favor. A lot of forum members have indicated they use under-powered computers.  

So your right about compression, and my previous post did not reflect that. It was a statement painted with broad brush strokes. And fair to challenge. So thanks, I’ll be more mindful moving forward. The waters are muddy enough already {:>)

Regards, Joe  

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kayakman, Champion

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as a quick test, if you can play your media in some viewer [not Camtasia], play the media WHILE capturing it with Camtasia Recorder; use that new capture in your project

does that help?
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Muscle Whisperer

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Thank you, Kayakman. So if I understand you correctly, in order to use Camtasia I must dumb down to Camtasia's level? I've recorded 19 hours' worth of instructional video on a semi-professional videocamera to  1080p MTS files. I want to wed that to my TREC PowerPoint screen capture. You recommend video playback  and capture on a 1024x768 screen and using that second TREC file as my video source file.
It's hard to think of a more useless waste of my time and resources, since the computer can't be used all of that time. Of course, I could do it all during the night, waking up every 45 minutes to start a new recording.
Is that really your solution to the problems we're all having? I trust you as a "Champion" to put some pressure on Camtasia R&D. Alternatively, please recommend some software that will do the same job without all this hassle.
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kayakman, Champion

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I did not recommend "playback  and capture on a 1024x768 screen"; that would destroy the quality of the original video

however, if you have source video files that are incompatible with Camtasia, you can perhaps convert them to something that is compatible, using a 3rd party tool [Handbreak?]

my suggestion above was for a "quick test"; a playback/Recorder capture of the original [on a 1920x1080 monitor]; that should get you usable test footage for your project

regardless, I have no pull/leverage with Camtasia R&D, and I don't use camera footage in my work, so I can't recommend other software

perhaps another forum member can chime in here and assist further
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Jim Veybe

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Muscle, I think what Kayakman meant was the screen capture is the last means of obtaining usable footage, when converters are not available or when CS's import abilities are reached. I agree that CS should expand it's import range.
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santoro12

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I am having the same type of problems as well. When I first started using camtasia it was one of the best out there. As of now I have spent over an hour and a half trying to edit videos and have had to restart camtasia soo many times its killing me. To recommend using camtasia for all the recordings is ridiculous. I am running an i7-7700k @4.2GHz with 32Gb of DDR4, GTX1070 and a GTX1070 ti and none of the selections for hardware acceleration make any difference. If these issues aren't addressed I will be switching software.
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cnc_man

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 When I talked to a tech guy the other day he proceeded to explain to me how Camtasia is trying to find the perfect balance between CPU and GPU so don't get your hopes up on that program ever doing what other programs can do.

Here lately Camtasia has been crashing my whole computer see install files do not install all the way there is a problem with that as well all in all I think in my honest opinion that the software is Just Junk and that's all there is to it. 

I do like the functionality of Camtasia I really do, that's why I purchased it in the first place! but the constant issues and losing work is not something I want to keep doing, with all the processing power that I have,( and my computer is a core I9 extreme with 64GB of DDR4 RAM and two of the RTX 2080 TI graphics cards) There is no reason why the system should not be Speedy but yet it's lagging, lagging to the point where I get tired of working with it.

 I get constant freezing hitting the spacebar sometimes it will take forever to start playing again and yet Camtasia takes no responsibility in the matter. Of course they would rather blame something on you  rather than taking responsibility themselves.

Funny how I can open the same video files in my Magix video Pro-X that I use otherwise and I have no issues whatsoever with speed stopping and starting and everything works flawless using that same video file in Camtasia not so much.



(Edited)
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kdwalkerjr

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I don't understand why this thread doesn't get more attention. I've been trying to get through editing my 11 minute screen capture and every single CUT takes longer and longer to process. Nothing on the timeline except the screen capture.

I edit HUMONGOUS files and 13+ tracks and complicated animations all the time, some of which are an hour long — I upgraded because the new features really are cool (if the editor worked good enough to use them).

I've been using Camtasia since 2005 but I'm really considering shopping for a replacement. They still don't support USB mics (like how in the freaking world does a screen capture program NOT support USB mics). Kinda seems like they threw a bunch of bells and whistles on top, without figuring out some much needed improvements under the hood.

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kayakman, Champion

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regarding USB mics, I use one with Camtasia all the time; since 2012; has always worked great
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kayakman, Champion

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regarding your slow editing, check task manager to see how much process memory Camtasia is consuming

I've reported an issue where memory in use is not being released, even when projects are closed; so the process memory is just getting larger and larger until I run out of RAM; fix is to close project, exit Camtasia, then re-launch

also, do you have a lot of markers displayed in the project?
(Edited)
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Ken Walker

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I said 'USB Mics' but really I should have said 'USB Audio Interface'. I use a Rode mic and run it through a Symantex vocal processor, into a PreSonus Sudio 68c audio interface. I do run into audio glitches occasionally — on another thread I have some audio discrepancies with volume after rendering, blamed ultimately on the USB interface.
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Ken Walker

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I do use a lot of markers but at the time of this complaint there weren't any. It seems my issue may have to do with my graphics accelerator. I've noticed that I don't have as bad a time when I'm editing on the laptop screen, as opposed to the external monitor.
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kayakman, Champion

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if you have a lot of markers in the project, and the marker track is displayed [flags show], you can often greatly improve editor performance by hiding the marker track, so the flags don't show

issue is noticeable at 50 markers, severe at 100, extreme at 500

loading a high marker count project when the marker track is set to be open, can cause the project load to take a very long time; best to be sure that the marker track is closed before starting the load
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JasonSTI

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I had the same issue after upgrading to Camtasia 2019. It would freeze often, making it very difficult to work in the software. After working with TechSmith support, it appears that one of the DLL files that it was using for hardware acceleration was failing.

If you have the same issue, open the Help menu and click Technical Support. It will freeze while it attempts to load the DLLs, and may even crash. Check the CamStudioDiag.txt file that it creates, or if it crashes, check the Windows Event Viewer. Both may report the same file: C:\WINDOWS\SYSTEM32\FF_VFW.DLL. This is a codec file, but it is not always necessary. You could reinstall codecs to get it back, but we just closed Camtasia, renamed that file, and started Camtasia again.

We went from 85%+ processor usage in Camtasia 2019 down to less than 1% while editing. It still hits 25-30% when generating a video, but NOTHING like it was before! Certainly something to try, or a way to point in the right direction.
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Ken Walker

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Yeah, I've actually gotten into the habit of running everything through Adobe Media Encoder and it does in fact make the editing faster in Camtasia. 

I'm totally checking out that codec file though, right freakin' now!
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amealer

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That dll does not exist on my computer...
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David Bookbinder

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My experience is with Camtasia 2018, but I've seen the same problems as others. It appears that TechSmith has not tested this product with a wide range of media and GPUs. 

The best workaround I've found, if updating to the latest video drivers for your GPU doesn't do the trick, is to run the files through Handbrake, as was previously suggested, with a compression ratio that results in a similar file size to the original file. Then Camtasia seems to be able render them in the editor with very little to no stuttering, even on low-end machines, and if there's a visible difference in the final result, I can't see it.

This is, however, a workaround that should not be necessary. Sure, if this were Version 1.0, but not at this late stage.
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ralf_v

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2018 will run OK on mine but 2019 will kill my machine every single time the rendering is in progress.
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gilb.padovani

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The really amazing thing is the lack of answers from Techsmith support on this issue. We could go on indefinitely to denounce this atavistic problem (I also found it in version 6.0) and their silence. As if it didn't concern them ...
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Robert R., Online Community Admin

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Hi Gilb;

Thanks for stopping by and taking a moment to comment.

Freezing within Camtasia can be caused by a significant number of things; from dated drivers to conflicting hardware to conflicting software to editing habits to project / source file locations, and the list goes on. For instances like this we strongly recommend that users open a support ticket so our agents can review the project and diagnostic files and determine the best course of action in resolving the problem. As this is a user-to-user support forum and there is no one-size-fits-all answer to the issue of Camtasia freezing, the best bet for users experiencing issues like this, is to reach out to us directly. 

Users running into problems can open support tickets on our support site.

Thanks again!

-Robert
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Muscle Whisperer

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Thank you Robert, and thanks even more to Gilb!
This is the first time in the months since I opened this thread, to get at least a partial list of things that might cause Camtasia to stutter and freeze.
At least I now have some issues that I could address, the next time this problem happens. And it will  happen. That is our frustration as users.
While this program does its job and has many loyal supporters (thanks, guys and gals), other programs don't appear to have the glitches that Camtasia does.
In addition, Gilb's comment may be applied to other issues involving the response we get from Tech Support. As I mentioned elsewhere, the only annotations that worked with right-to-left text (i.e., Hebrew) were legacy annotations, and they along with other tools were not included in Camtasia 2019. In other words, my issue with text editing was never addressed (only "go back to using legacy annotations" in Camtasia 2018), and is now ignored.
Please excuse what is turning into a rant.
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Joe Morgan

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Rant? I think not.
Its better to let it be known, you're displeased with program Dysfunctionality/Shortcomings.

Theres a culture of  "Lookie-Lookie" I've devised a Workaround to circumvent this.
So just do this instead {:>).
Life is great and so is TechSmith. 

Certainly, this is well intended.While sending the wrong message to TechSmith. This is what enablers do for addicts.  In my opinion.

Regards,Joe

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David Bookbinder

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@Robert R., what you've left out in your list of things that can cause Camtasia to freeze are bugs in the program caused by inadequate testing before the program is released to the public.

The several glitches I've encountered since I started using Camtasia 2018 that are not related to the issues a USER might have, but to the program itself, and opening a tech support ticket has resulted in either a workaround to the bug, or a "we can't duplicate that here" response.

Just because a problem can't be duplicated on a test machine doesn't mean it doesn't exist among users, especially an issue that has been reported many times, over many years.
(Edited)
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Ken Walker

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Absolutely LOVE this post David. I have these same issues and have opened tickets before. I'm coming to the forum to see if anybody else is experiencing it (and they are) because the result of my tickets was "We can't duplicate that here." and I'm thinking to myself, "Surely I'm not the only one this is happening to!"
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David Bookbinder

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My experience in software development is from the 80s and 90s, but I don't think things have gotten any better since then. In those days, programmers built the code and passed it over to QA to catch bugs with automated test scripts. If it passed those tests, they released it to a small group of beta testers, fixed the major bugs that would impact the most people, and then released the code, usually with known bugs that may or may not ever get fixed. One guy I worked with called it "code and throw": Code it, throw it over to QA, minimally test it, then throw it out to users. 

Although there are, of course, limits to how many testing scenarios a company can reasonably construct, it seems to me TechSmith is not testing their code with many of the popular hardware and software combinations. So far, I've had four tickets with support, and in each case I merely received a workaround to try, and when that didn't work, another. In the end, switching away from my GPU to the Intel built-in GPU; eliminating hardware support for rendering the UI; and using Handbrake on my MP4 files got it working without show-stopping glitches, but none of these workarounds should be necessary in a mature product like Camtasia. Maybe v1.0, but not v10 or v11.

It took me about 15 hours of troubleshooting to get Camtasia 2018 working without substantial jitters, crashes, and other issues. I like the product's design overall, but this is a level of difficulty I have not experienced with other software I've used over the past nearly 40 years.
(Edited)
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Loy Chunpongtong

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I uninstalled and reinstalled the CS again. Just remember NEVER RESTART YOUR MACHINE.
If you restart then just uninstall and reinstall again !!
I hope it help.
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Ralf Valcourt

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Problem Solved!  2009 worse than 2008 ! Reason, it is clear now, they should fire the entire development crew.  Piss Poor Memory management!!!!!  turn down the ram speed and see what happens. Al comes back to poorly executed code.
They have been measured, they have been weight, and they are found wanting. Switch to another Program guys and gals. 
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Muscle Whisperer

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I agree 100%, Ralf.
I just started another course with 5 hours of lectures every two weeks.
The easiest "workaround" is to waste the first several hours while Handbrake fixes the problems that Camtasia can't handle. It's a blessing that Handbrake has batch processing, which allows me to go to sleep while the lectures get processed.
This is version 9, folks. Enough burned pixels and finger blisters on this subject. Let the Development Team start doing what they are supposed to.
And while you're at it, could you PLEASE attend to text editing in annotations to deal with right-to-left text entry, or bring back legacy annotations that you deleted last year.