Camtasia 2019 Freezing and slow editing

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Just as in the title! Slow to edit and constant freezes in the latest release of 2019.
All of the drives used for media and storage are SSD and the PC waaaaaaaaay faster then what is supported by camtasia.
Reinstalled everything with u t d drivers.
Tried switching graphics to standard and legacy mode but still no luck.
I can't even upload anything cause the rendering crashes the PC.
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cnc_man

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Posted 8 months ago

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David Bookbinder

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@cnc_man, I don't think the issue  is memory management. When I apply the workarounds I've mentioned above, I can run Camtasia on a Lenovo laptop with 8GB memory and an underpowered GPU. When I don't apply them, I can't run Camtasia on a machine with twice the memory and a reasonably powerful GPU. 

The problems I see are related to poorly implemented hardware acceleration of the UI  and poorly implemented reading of some media files, not to bad memory management.
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Rachel Smets

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Hi David,
I am using the workaround with Handbrake, because all my files are MOV files and CT freezes every minute and gives me a lot of stress.
My laptop is new with 16GB memory and huge capacity so that's not the issue
I know you said to open a ticket, which takes time but one answer is to convert to mp4.
I didn't have this issue with previous version of CT and aren't you finding Handbrake very time consuming?
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Muscle Whisperer

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Frankly, the hassles of Camtasia stutters, hangs and freezes are far more bothersome. At least with Handbrake I can start the process and leave it, and i can go on working on something else in the meantime.
By the way, I also read online that other programs similar to Camtasia have similar video handling issues and also require other converters, Handbrake among them, to make the files usable.
I don't mean to excuse the pain & suffering that this causes us (how many of us are bald naturally, and how many from stress over Camtasia? And now I'll ask the men in our group the same question).
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Rachel Smets

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Hi Muscle,
Thanks for your comment. I've been using Handbrake to convert MOV to mp4 too.
In your opinion, is it better to use Handbrake or to use Camtasia to convert a MOV file to mp4 ? Basically putting in the MOV file and producing without edit, just to get mp4
What's your opinion, Is it different?
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Muscle Whisperer

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Thanks Rachel,
Compared to most of the others on this thread I'm the least experienced. However, after watching the posts back and forth on this thread for several months, there seems to be a consensus that Camtasia works best with "almost finished" video product. Otherwise it chokes, splutters, stutters and crashes on too many systems.
I'd strongly recommend that you do a prior conversion of all your video files to the resolution and frame rate your finished product will  be in, and include them as your source resource before working in Camtasia and letting it do what it does best.
Personally, after running files through HandBrake and seeing the size shrink to 20% of what they were (with no apparent loss of quality), it's a no-brainer and I have no more difficulties with the program.
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cnc_man

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@David Bookbinder 
Do you know how to check if MM is a Problem?  Well, I do and thus the statement! 
What you have manipulated may have "helped" the Issue, no argument there! 
Fact is this, I run a "Very"  High End PC and found out that slowing CPU Clock an Mem speed prevented the Program from Crashing thus the statement I made above. 
When you develop applications that heavily rely on system resources you had better know what you doing and it seems that Camtasia Development Team does not.
If you look at the comments(other threads) you will find that it has only become a problem in recent years and coincidentally  that is around the same  time that Camtasia "Improved Memory management for "Newer" PC's".
Sure seems odd to me! Funny how stable my PC is when 4K Gaming and NEVER Crashes even when overclocking +- 30%  On the other hand, Overclock just 1% and Camtasia crashes the entire System(I'm talking Locking it up) 
Also, I have been using the STUDIO Drivers from Nvidia, they are specifically developed to be used in Graphics and Video. All other Video Editing Software works fine.
I use Magix Video Pro X and Vegas just funny how well they work(and fast) compared to Camtasia.
I think Camtasia is a great Video Editor and the Price is good as well but their development team should really spend some time improving the Software Core. 








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David Bookbinder

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I'm just reporting how I got Camtasia to work on my system. I don't have any formal experience in checking memory management.  Now I'm curious, though. How did you determine that it's not doing memory management correctly and that this is the source of the crashes we are all reporting?

In my case, when I was troubleshooting Camtasia initially, I did look at memory use and working set size. I've had programs with memory leaks that consumed all available physical memory, then went on to the swap file and eventually crashed my system. Camtasia didn't do any of that when it was crashing. The working set was pretty much constant for any given project, memory consumption didn't climb, and I had no reason to suspect it was overusing the swap file or otherwise misbehaving in memory management. So I looked elsewhere.

It was obvious it had some issues with my GPU, and I finally had to use the Intel onboard GPU and also a registry change. It also couldn't digest the media files I was using, and I had to convert using Handbrake. Once made these changes, crashes and jittering ceased even, as I said above, on a low-end Lenovo laptop.

I don't overclock, so I have no experience with Camtasia's performance with a overclocked system. 
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cnc_man

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Memory Management is not just the Physical Onboard Memory I use that term loosely!  Seeing that it Uses 100% of the CPU all the time is already a tell tale sign of poor system resource utilization.
Run down the highway at wide open throttle for an hour and see how your engine is going to like that LOL.    
Any Software should limit resource usage and make use of cores in the installed CPU. I am not an expert by any stretch of the imagination but I can add one plus one.
My old i7 Machine that was waaaaaaaaaay slower somehow managed to be faster encoding the same Video file, and to be clear we are talking almost 10 Years older system! 
My PC is a Intel Core i9-9980XE backed by 2 Nvidia RTX 2080ti's with 64GB of DDR4 at 4266mhz using an Asus Rampage Extreme 6 Omega Mainboard.  
My Point is simple. Something is bad wrong with their software core! or otherwise known as Memory Management. Even the most Mem. Intensive Games do not crash my PC.!!















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David Bookbinder

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"Memory Management is not just the Physical Onboard Memory I use that term loosely! "
When I look at Camtasia in the Windows Performance Monitor, I don't see an abnormal number of page faults. So, if it's using physical memory correctly and virtual memory correctly, to me the program's memory management is fine.

Now you are talking about CPU core usage. Camtasia does use almost 100% of the CPU during rendering on my system, too. Perhaps that is an issue, perhaps that is by design, I don't know.  The only other video editor I use also uses uses close to 100% of the CPU when it's rendering, so this doesn't seem unusual to me.

But in any case, this comment is about freezing and slow editing, not rendering, and as I said earlier, I can't find any evidence that the freezing and slow editing, and for that matter  Camtasia crashes, have anything to do with the issues you are talking about. At least on my systems, they had to do with Camtasia's poor processing of some media types and poor use of the GPU for displaying the UI. Working around these two issues solved the problems I was having. That means there's still something wrong with how Camtasia is coded and tested.

Have you sent TechSmith support a crash dump? That file will likely contain some information useful to them in determining why it functions poorly on your high-end computer.
(Edited)
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Rachel Smets

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@Muscle Whisperer,
I Hope you see this message as I don't know how to tag you
Thank you for your reply.
Even if you are the less experienced, you talk a language I actually DO understand ;) 

Just one thing:
You mentioned putting the settings as I want them produced, but to be fair, I have no clue, so I just put in Handbrake and click produce. 
Not changing settings.
Are there any settings you recommend?

Thanks!

Rachel
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David Bookbinder

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@Rachel,

I'm not Muscle Whisperer, but I have experimented a lot with Handbrake. These are the video settings I use. I started with the "Super HQ 1080p30 Surround" preset in the "General" preset group and made these slight modifications, then saved them as a new "Camtasia" preset. So far, so good.

But really, I think you should open a support ticket and send TechSmith a crash dump file. Your problem may be completely unrelated to your media files. I don't understand what is preventing you from doing this. They'll walk you through the whole process. They may not test their software well, but they do have some helpful support staff.

Good luck!

David

 I 
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Rachel Smets

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Hi  @David Bookbinder, 
THANKYOU!!!
First of all, I DID send a ticket and wait for a response, but it never hurts to ask and to LEARN more here from you. So I Hope you don't mind.
Second, I am using your settings in HandBrake, it can't hurt, can it? Though I never used that preset, but I guess it's good for me too, don't you think?
Third, I hope you don't mind me asking what you do as I noticed a ''balanced'' video and my content is all about ''creating the right mindset to create the life you desire'' on YouTube and  it's my passion, so I had a feeling you  had something similar, but I could be totally wrong.
In any case, 
Thanks
Rachel Smets
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David Bookbinder

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Hi, Rachel. I'm a therapist and coach and I've been creating a course based in my book 'The Art of Balance: Staying Sane in an Insane World'. I suspect we are doing something similar. A YouTube channel is part of my plan, too.
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Muscle Whisperer

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Rachel,
David responded before I got a chance. He gave you a better answer than I could.
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Loy Chunpongtong

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If you restart Windows, then Camtasia will be super slow. So  reinstall the software. and don't restart
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Rachel Smets

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HI David and thank you Muscle Whisperer,
David, we are both authors, have books on Amazon, both life coach, both online course creators, mine are on Udemy, and I do much more and probably you too.(found you on Linkedin)

Confidence is my favorite topic and most of my edit hours are for YouTube video's, twice per week.
Anyway, I do appreciate the help here a LOT. 
My ticket is still open and it is taking FOREVER to respond, but I"m being patient. You guys are much quicker. 
So far, I 'm using Handbrake and then continuing in Camtasia.

I'll keep reading for more news if anything comes up as a solution!

Thanks
Rachel

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Rick Stone

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Unfortunately your post hit about the time ThanksGiving weekend hit. So that caused a longer than usual delay.

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