Camtasia 2019 is slow and laggy

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I just purchased version 2019 last week. It's been slow and laggy on 2 different computers. I first tried to run it using Parallels and Windows 10 on an iMac that is setup with quad-core i7s and 32gb of ram. It barely limps along. The second computer is a gaming PC that's about a year old that is setup with an AMD Ryzen 5 2400 with a Radeon Vega 3.6 ghz video card and 8gb of ram (I really have no idea what this all means necessarily...just passing along the specs). It runs much better here than parallels...but still slow and laggy when editing even basic things (adding basic fade transition or adding annotations and text).
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doug

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Posted 11 months ago

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jstobbe

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There exists an "Optimizing Camtasia" Lynda course
https://www.lynda.com/Camtasia-tutorials/Optimizing-Camtasia/706931/740430-4.html

Just my $0.02
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cnc_man

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That is not an answer.  
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Karl

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Same problem. Previous version noticeably faster. 2019 seems to be constantly caching to disc. Moved all files and working directory to SD drive. No improvement. Very frustrating.
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jiejenn

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Just upgraded from 2018 to 2019 today and noticed a huge increase in performing issue when editing. Still Googling any solutions and yet found any.
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Joe Morgan

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Here's what I discovered just the other day, The media bin is a CPU & GPU resource hog:::
When I have my Nvidia graphics card enabled.



Below is a screen shot of my media bin and Task Manager. The card is enabled in preferences. I have 20 items in the media bin.
18 .trec recordings and 2 audio files. I also ran tests using just Audio files. And tests with just .trec recordings.



CPU usage varies between 7% and 10%.
GPU usages varies between 25% and 60%.

So up to 10% of the CPU resources are wasted on the media bin alone. There is no media on the Timeline whatsoever.

The GPU aids in timeline playback in all versions of Camtasia. Up to 60% of its resources are accounted for/wasting away.

That's a lot of improperly allocated  processing power.
I run a strong computer.

 4th Generation Intel Core i7-4770 processor 3.40 GHz (8M Cache, up to 3.9 GHz)

16GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA - -    Supporting   4 Displays

Samsung 860 EVO V-NAND 1TB SSD SATA 6Gb/s           3 EACH


If you have an even lowered powered computer, the hit your resources take may be worse?

I saved the non-project and switched to "Software Only" mode.



Restarted Camtasia and opened the project.
Now the system resources are all down to "ZERO" where they should be.



I was running some audio file "only" tests when I discovered this the other day. I reported it to tech support as such.Not thinking to see if the same thing happens with other media.
I didn't load any still images in today's tests.

Less than 10 media items can trigger the results I posted. The impact is a bit lower with fewer items.
I'll be adding today's findings to my support ticket.

Regards,Joe
(Edited)
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cnc_man

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That is not the only issue they Have.  I have a post as well about being terribly slow.
i9 Extreme 16 core 64GB DDR4 4200 and 2X Nvidia RTX 2080ti  and a TB m.2 Pro SSD on Raid also everything on Water.
So resource hogging is not the biggest problem. As I compared to the last windows version of Quicken LOL. I think they Interchange coders. 
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cnc_man

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It seems whatever changes they made in the past has been biting  them hard.
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jiejenn

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I have been playing around with the configuration file yesterday & adjusting few settings. On the Camtasia 2019 system configuration file, there was a setting that limits the editor to only use 1028mb of RAM. I edited the number from 1028 to 2056, and noticed a increase in performance. Also, if you turn off use system sound setting, that also improves the performance greatly.

I am at work right now, but I post the detail of the configuration file when I get home later today.
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cemathwigramseier

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As of January 2020, this was an issue for me for my newer Camtasia 2019 install, and this solution fixed it. Techsmith, please fix this permanently!
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jiejenn

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Hi all, sorry for the late post, so after changed few settings, my Camtasia 2019 (video editing) is now running way faster than my Camtasia 2018. I made a video to demonstrate the steps and hopefully some of the folks will find useful.

And by the way, the performance issue has nothing to do with the GPU you choose (although it does matter a bit if you are using a low performance PC).

https://youtu.be/qSUiIQly3Qg

(Edited)
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Joe Morgan

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Thanks for sharing your findings.

Its interesting but I'm curious?
What does that setting actually do? And how did you determine it should be changed?

I know you said performance increased right after changing that setting . But I'm wondering why?
Was is the setting change that did it, or did something on your computer just happen to  update as you re-started your computer, or did some other event actually cause it?

 I have Camtasia 8, 9, 2018 and 2019 installed on my computer. Every version has the same setting available. And the value is the same with every version. 1024.

I don't doubt you got a performance boost after changing the setting. {:>)
I hope this helps others as well.

Regards,Joe 
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jiejenn

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I guess one way to describe was trials and errors. I toggled different settings and monitoring my camtasia editor memory usage and came down to those the two settings (turn off record system sound and increase file size threadhold).

Turn off record system sound wasn't a big deal. As for File size threshold, that is for how the will be temporarily stored on disk in terms of byte storage, and after some Googling people suggest it is okay to increase the limit.

For me, did those two things made a huge performance improvement on my editing. Like I said, those were my findings so I can't guarantee it will work for everyone, but it is worth to give a shot I guess as you can always reset to the original settings.



(Edited)
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Ramon Lazo

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I just downloaded the update and am rendering my first file.  
My computer is PINNED at 99% and the rendering time is SLOW if not the same as the previous version I just replaced less than an hour ago:



What exactly is going on here?
BTW...I've read the previous postings.  I'm disappointed that you have to toggle system parameters in order to accommodate this latest version of Camtasia.  I've never had to do this to optimize performance. 

What exactly did you guys at Techsmith do to this thing that makes it lag like this?


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JasonSTI

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Same thing, but working with TechSmith support and we may have found a solution. Added to this thread: https://feedback.techsmith.com/techsmith/topics/camtasia-2019-freezing-and-slow-editing

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Amino

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angelam

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I started having problems with sluggish editing after the upgrade, but I went back to 2018 Camtasia and experienced the same issue.  I checked the FPS of the video giving me problems and found that it had been recorded at 25 FPS. Most of the videos I edit are 15 FPS or less. So I used SnagIt to rerecord the video on a second monitor at fewer FPS. I do not experience any sluggishness in either version with video that is 15 FPS or less.  As for voice editing issues, I use Wave files rather than MP4 because I have experienced no issues with those and had lots of issues with MP4 ones. 
Hope this helps!
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info

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I am almost done working for weeks (and long days too) in Camtasia to create my first e-learning course. Let me first say i really like the program and i hope they will add a lot of performance improvements in the 2020 version. Because on that part this program is making me nuts from time to time. I am running a very decent setup. A six core i7, 32gb mem, a M2 SSD and a GTX1070 so enough horsepower to crack some nuts. But for some reason this tool is so laggy from time to time that my mouse pointer changes in a loading pointer all over the place. The recording sessions are also not the best i was hoping for. Laggy moments, mouse pointers not accurate and jumping from place to place. Not what you want. What really frustrates me the most are the HUUGEE lag moments when you type in a callout. I really needed to walk away and count to 100 to lower my blood pressure. The letters I typed minutes before where prompting one by one with long lag  moments. My system is up to date, i have no issues running severall Adobe programs, browsers, youtubes at once.. It is just Camtasia and it is an issue for me.  I also notice that the quality of audio can be different when you record. And that is a weird thing. I use an SM7B with a UMC202HD and i do not change any settings after i found the right spot for recording. To bad gain is all over the place in video 1, but can be fine in video 2.

@ The topic starter. how did it end up for you?
(Edited)
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alalas

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Spoke to Techsmith Camtasia Support.
Was instructed to "Use software-only mode" under Hardware Acceleration

Open Camtasia 2019
Edit > Preferences... > Advanced Tab
Change Hardware Acceleration drop-down to "Use software-only mode" > Ok
Close and Restart Camtasia
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brad

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Camtasia is the "bread and butter" of our video production business but, after 6 years of use, I am seriously considering dumping it for Premiere Pro.  Camtasia 2019 is so incredibly slow! 

Also, I find I have to reboot my Mac and/or restart Camtasia several times during the day.

Also, new with Camtasia 2019, the custom animations simply don't work about 10% of the time and the only way to fix this is to restart Camtasia and try again.

I bought the maintenance package but the customer service agents don't seem to understand the issues.

I upgraded the memory on my Mac but it has made no difference. 
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doug

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Agreed. After all the threads and complaints this still isn't fixed as far as I know. the workarounds (e.g., use software-only mode) are not real answers. I still have version 3 on one of my Macs and it works great...so I don't plan on upgrading until I KNOW the issues have been fixed.
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Thomas Meyer

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I normally use Final Cut Pro X. The last Project I had to do, was one with 4k in ProRes HQ mov-files about 120GB. Absolutely no problem für my iMac. Sometimes I have to work with Camtasia for my customers, and this terrible Programm gets problems already with files, which are not big, only 100MB. The Mac-Version of Camtasia is much more speedy.
(Edited)
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Thomas Meyer

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Why is the new version from Camtasia 2020 so slow? I use an iMacPro with 32 GB, 10 cores. The machine is very fast. I have to run Camtasia under parallels, because some functions are not present in the Mac-version. Sorry, Techsmith: I don't like your software. I makes me sick to work with Camtasia.
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brad

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I've discovered that if I turn off all motion backgrounds and animated titles on the timelines, and do my basic editing on a plain canvas, I can get some more performance.  Unfortunately, I have to do a final check AFTER I render it in .mp4, then go back and tweak it in Camtasia.