camtasia 2019 mac captions srt file not loading

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  • Updated 2 months ago
I'm trying to import a captions .srt file (downloaded from the net) into my project, and Camtasia tells me "The following files are unsupported or damaged".

It does NOT tell me what is wrong with the file or how to fix it.  I cannot find ANY information here or anywhere else about the proper formatting for an .srt file, so I don't know how to modify the file to make it "supported" or "undamaged".

I exported the captions from a project in which I entered them manually, and I cannot see any difference in the format of the file from the one I've downloaded.

ANY help would be greatly appreciated.

Photo of mmconrad2102


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Posted 2 months ago

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Photo of Joe Morgan

Joe Morgan

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Maybe someone will come along with a solution for you, maybe not.
In the meantime, I would contact tech support.
Odds are they will answer your question.

This is a Free Service............... Submit a ticket

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of Paul Middlin

Paul Middlin, Employee

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How are you importing it?