Camtasia 2019 (Mac) does not work.

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  • Updated 3 months ago
When I try to launch it, i get the rainbow spinning wheel of death.  I upgraded to 2019 after the problem started affecting my Camtasia 2018 (Mac). Support also recommended removing the preferences in the Library.  I did that, which let me launch Camtasia ,but when I try to save a project or share it, the rainbow wheel of death starts again and I get a 'Camtasia not responding' message.  VERY FRUSTRATED! I'm out $$ and I have program that doesn't work.  Any one out there solve this problem?
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chrisl

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Posted 3 months ago

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Jack Fruh, Champion

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Can you try creating a new user on your Mac, then login as that user and see if the problem persists?
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chrisl

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That seemed to work for now.  I was able to use Camtasia 2019 (Mac) , create a project and share it as a local file.
Does this mean I can only use Camtasia 2019 with a new user?  Why won't it work with the user I was signed into before?
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Paul Middlin, Employee

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No, it's just an indicator that "something" is funky in your normal user, and the program itself isn't broken. This just helps narrow down where to fix the problem- it's nothing wrong with your hardware or OS... but it's something!
It would be good to keep working directly with Support until you can figure out what's causing that. I assure you're it's not normal and should be fixable!
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chrisl

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Thanks for the reply.  What's my next step with Support? 
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Paul Middlin, Employee

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I'm assuming your case is still open with them since it is not resolved yet? Let them know what you've discovered so far, and feel free to call if you like that better.