Camtasia 2019 price on Mac App Store

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I'm planning to buy Camtasia for Mac and I noticed that there is a big difference in price between the MacOS store $99 vs Website $249 .. Is there a difference between 2 version?
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Ahmed

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Posted 11 months ago

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hazardmouth

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I purchased the $99 version and now that I'm looking at it closer I realize I got the 2018 version??? What is going on here..?
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Ken Whitaker

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What I see is Camtasia 2019 on the Mac App Store. This is confusing because I have a subscription (two of them) directly with TechSmith that allows running on > 2 computers. So, if you purchase on the MAS ()up to several Macs), what happens to Camtasia 2020 and beyond?
(Edited)
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Mike

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So any update on this? What's the difference between the two versions?
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Paul Middlin, Employee

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Hi, there, sorry for the delay in response; we'd missed it. Here's the deal:
  1. There is no functional difference between the two
  2. Upgrade pricing is not a thing on the Mac App Store, so we can't do what we do on our own store and offer a lower price to upgrade to new versions. This left everybody on the App Store paying full price for each new version. That felt unfair.
  3. You can only install Camtasia Mac if purchased through the App Store, however the license for the version sold on our own site can be used on Mac OR Windows, or both if you are the only user of it- meaning, you can't 'give' it to a friend, but if you have 2 machines you personally are using, or leverage a virtual machine, you can put the appropriate version on each.

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jonathanvetter

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I'll tell you what's unfair: Techsmith hawking this software on the Mac App store with NO disclosure that the version you're purchasing:
  1. Will not be updated by Techsmith in the future (even bug fixes?! come on guys!)
  2. Will not give you any sort of credit for buying/upgrading to a future version.
  3. You won't even be able to review this product once it starts going buggy because Techsmith already created a new product under a new 'version' and removed the old version from the App store altogether
This sort of dishonest behavior by developers should not be tolerated on the Mac App store. 

If I'd have known this (and been pointed to the Camtasia website, then I probably would've purchased the upgradable version there).  The 2018 app (which I apparently purchased JUST before the upgrade) is constantly crashing.  What a pain and what a rip off.

Now, I'm just going to have to start looking for alternatives to this product.
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jonathanvetter

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And now I look at the version history and see that what I have isn't even the most up-to-date version from 2018??  I have 2018.0.8, but I see that there were also updates 2018.0.10 and 2018.0.11--and I can't even update to 2018.0.11??  Please tell me: can I at least get THAT bug fix update, which I PAID for??
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Paul Middlin, Employee

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We do understand how frustrating this is; we are equally frustrated with Apple's model where we cannot use our normal (and pretty universally standard) approach of giving minor and maintenance updates for free, but charging just for major versions.

Still, a few clarifications-
1. We do actually update for bug fixes and other maintenance issues as best we can. Sometimes we can't get a version through with Apple for varied, complex, and frustrating reasons
2. Apple doesn't allow us to provide any type of discount, credit, or anything else to allow us to give you a major version upgrade for anything less than full price. HOWEVER if you contact our sales department and provide proof of purchase, we'd be more than happy to let you switch to the non-app store version and buy your next upgrade at the upgrade price, instead of the full price in the app store.
3. Unfortunately, we do have to remove the old major versions when the new one comes out, or people will accidentally buy the OLD version instead of the current one.

We do wish we could spell all this out on the app store, but that isn't allowed either.

So in summary, you're right, it is probably best to buy directly from us, and we'd be happy to help you make that transition. 
As an additional benefit, the license when purchased from TechSmith directly allows you to use either the Mac or Windows version, or both.
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jonathanvetter

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This is a good response.  I may consider a credit to upgrade in the future. 

Still: I'd like to know if it's possible for me to download the update for the version I currently have on my Mac.
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Paul Middlin, Employee

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If you give our customer service a call, I believe they can help you switch, which will allow you to download and install the 2018.0.11 off of our website and get it licensed.
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Ken Whitaker

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I agree with both the customer and the company. Having a product offering on the Apple App store gives you a market that you wouldn't normally reach for sure. I have four systems (Mac and Windows) and I subscribe to several TechSmith products including Snagit and Camtasia. I think what prospective customers NEED TO KNOW in the product description on the store is that you may be able to use the app on your Macs but you won't be able to upgrade past the major version you license.  Pretty simple. The worst part about all of this, a definite pet peeve of mine, is the complexity associated with licensing rules and constraints. Software vendors need to be bloody clear up front.