Camtasia 2019 stops running when rendering and just closes

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  • Updated 3 months ago
I am just pulling my hair right now...  I am using Camtasia for couple of years.  Lately I have been experiencing problems while rendering.  It just stops.  Not with only one projects but with all!!!  My processor goes to 99% of use and then my disk goes to 99% and then boom it stops.  I had the 2018 version so I updated to 2019 (just in case) but still the same problem.  What is going on???  What used to take me an hour (rendering big projects) is now taking me 1 day trying to fix what the problem is.  
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karolinehomierkh

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Posted 3 months ago

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Rick Stone

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Have you examined how much free disk space you have? Maybe you are running low?
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karolinehomierkh

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How do I check that???  Thanks for fast reply and sorry for my stupid response...  I don't know how to check that!!  :)
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karolinehomierkh

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Ok...  Just got it...  I have 695 go free on 930go so I am good.  it never stops rendering t the same moment...  I have an hour project.  Sometimes it stop rendering at 6 mn and sometimes at 9 mn...  So I am not running low on free disk space.  

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karolinehomierkh

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I know the problem seems coming from my computer...  I have updated all the pilots, screened for virus all is good.  For some reason it just stoped rendering...

(Edited)
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Rick Stone

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If I were in your shoes, I'd begin by performing a "sanity test". 

Save everything you have done so far. Then create a totally new project. Just add a few callouts or whatever. Maybe make it about 30 seconds or so long. See if that will render out okay. If not, you know there is some issue with rendering in general that needs to be addressed. But if that works, then push it a bit further.

Record about 20 or 30 seconds of screen activity. Then try to render. Does it sail through or does it balk?

Unfortunately there is simply no clear answer here. 

You may end up having to call TechSmith support or create a support ticket. I believe they are closed until tomorrow morning.

Cheers... Rick :)
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David Bookbinder

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Another thing you can check, for now, is whether Camtasia is crashing. If it has been, there should be a recent crash dump. The crash dump files are located in C:\Users\[Your Username]\AppData\Local\TechSmith\Camtasia Studio\CrashDumps.

If you do have a recent crash dump, I suggest you open a support ticket and upload that crash dump. TechSmith can learn a lot about what's not working on your system from the crash dump.

Also check to see if you've recently installed or updated other software. You may be in a "DLL Hell" situation if there's a conflict between a DLL Camtasia is expecting and one another application has loaded. I've only encountered this with old applications, on Windows 10, but I have encountered it, so apparently there's still some vulnerability to this kind of conflict.
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Joe Morgan

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Is this a laptop?

It sounds like it may be a CPU overheating problem.
Rendering a video puts a maximum load on most processors. This generates heat. A malfunctioning fan, failed thermal paste and other factors can lead to overheating.

There are free applications for monitoring CPU temperatures. I prefer this one, its got a lot to offer. https://www.hwinfo.com/



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karolinehomierkh

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I really want to thank you all for sharing your thoughts with me. I did two things so not sure what fixed it but now it renders like champion!! :)  I did a compatibility test by right clicking in the Camtasia icon, than properties and compatibility.  I had a missing .NET Framework 3.5 that I downloaded and installed.  Then I installed the hwinfo Joe had suggested and yes I did have a overheating problem.  I did notice the fan was going crazy just before Camtasia was shutting down. So I opened and cleaned the inside of the computer (not a laptop), tested the sensors again with the HWinfo program, opened the window (took all my chances.. living in cold Canada is sometimes a good thing) and started the rendering of a 1 hour screencast with lots of animations.  It worked perfectly well.    So again thank you all!

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Rick Stone

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My guess is that it was the cleaning!

Glad you are now up and running!
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Rick Stone

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For what it's worth, I use to use those cans of compressed air to blow out my equipment. But I grew frustrated at their expense and short life. So I invested in this little gem and haven't looked back!



https://www.amazon.com/XPOWER-Airrow-Multi-Use-Electric-Computer/dp/B01BI4UQK0/ref=asc_df_B01BI4UQK0/?tag=hyprod-20&linkCode=df0&hvadid=167121005230&hvpos=1o1&hvnetw=g&hvrand=17067064718701739011&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9023228&hvtargid=pla-314219803840&psc=1