Camtasia 2019 upgrade - not good

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  • Problem
  • Updated 4 months ago
OK, I just have to vent. I have produced 37 video updates for my team with Camtasia 2018. I upgraded to Camtasia 2019 and lost my microphone. No problem, I'll just use the mic in my webcam to get it done and figure it out later. Made my recording - crash. Lost the video. This is not a good start.
And is it a support issue? The bigger question is why SHOULD it be a support issue. Everything was working fine, I chose to upgrade, and now I have problems. That should be enough - make the software better with each version - don't just look to get into my wallet.
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mbublitz

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Posted 9 months ago

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kayakman, Champion

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sorry you're having those problems; I've not experienced them in doing about 500 screencasts in 2019

recommend you contact free tech support

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croninjoshua

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To be frank mr/mrs mbublitz you should not have spent another $100 for a product that doesn't work. They did you wrong. This isn't a cheap application yet it's broken out of the box. I could probably help solve your issue if you would like. Having "free" and "paid" support is ridiculous. If my post gets deleted ill email/facebook you if you don't mind.
(Edited)
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Dave Cwi

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I'm on board having problems not with 2019 but the recent upgrade to 2019 where Techsupport will not respond AND the upgrade broke the product.  Any video now stutters and will not get past the first few frames including video produced by earlier versions of Camtasia