Camtasia 2020 Cannot Open - Catalina

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  • Problem
  • Updated 6 days ago
I just migrated to a new MacBook Pro running Catalina.  Camtasia 2020 was fine on my old laptop running Mojave, but on the new machine it will NOT open - it crashes immediately.  I uninstalled, downloaded a new copy of the installer, and it still crashes.  It just will not open.  I filed a report, but wonder if anyone here has any insights.
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levinej

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  • frustrated

Posted 1 month ago

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Techsmith Prof User

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I'm having the same exact problem. I opened a ticket and they gave me instructions to fix it as noted below. This did not work. I tried the steps over four different times. Maybe you will have better luck than I did! For me, the problem still exists.

Camtasia Mac Full Uninstall*** Make sure Camtasia is not open***

Backup Libraries and Themes
1.) Open a Finder window and click Go at the top left of your screen
2.) Click Go to Folder (at the bottom of the Go menu)
3.) Type the following into the search bar: ~/Library/Application Support/TechSmith/Camtasia 20XX
4.) Click Go
5.) In the window that appears, locate the Library and Themes folders and copy them to your desktop
6.) Confirm the folders have been successful copied to the desktop and close the Finder

Uninstall Camtasia 2019 (and previous versions)
1.) Move Camtasia 20XX from the Applications folder to the Trash bin. Repeat this step for all version of Camtasia you have installed
2.) Open a Finder window and click the Go menu at the top left of your screen
3.) Click Go to Folder at the bottom of the Go menu
4.) Type in: ~/Library/Preferences/
4.) Click on Go
5.) Locate the com.techsmith.Camtasia20XX.plist files and move it to the trash.
6.) Open a Finder window > Click on Go at the top left of the screen > click on Go To Folder
7.) Type in: ~/Library/Application Support
8.) Click on Go
9.) Look for Camtasia folders and delete all that you fund.
10.) In this same Finder window, find the TechSmith folder and open it. Move all Camtasia folders to the trash.
11.) Open a Finder window > Click on Go at the top left of the screen > click on Go to Folder
12.) Type in: ~/Library/Caches > Click on Go
13.) In the window that appears, move all com.techsmith.Camtasia and com.techsmith.identityprofile.data folders to the trash.
14.) Empty the Trash
15.) Restart computer.
16.) Download and install Camtasia 2020: https://download.techsmith.com/camtasiamac/releases/2002/camtasia.dmg
18.) Open Camtasia

Restore Libraries and Themes from Backup
1.) Open a Finder window and then click the Go menu at the top left of your monitor and then choose Go to Folder... at the bottom.
2.) Type in: ~/Library/Application Support/TechSmith/Camtasia 20XX
3.) Click on Go
4.) Find the Library and Themes folders you copied to your desktop. Select and copy both.
5.) Go back to the Finder window that just appeared and paste Library and Themes folders you just copied from your desktop.
6.) You should get a prompt about a folder already being named Library and Themes. Choose Replace.
7.) Open Camtasia to see your Libraries and Themes
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molnarc

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Same problem here and Techsmith refuses to acknowledge there is a problem. I suspect it has to do with the security that has been added on the secure boot hardware process in the new macbooks. You cannot alter a running kernel without disabling security. I am not sure I want to do that since techsmith cannot tell me exactly what they are installing into the kernel.

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Techsmith Prof User

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How do you even disable security on Catalina? I'm wondering if disabling it, then running Camtasia, then re-enabling it might do the trick?

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Techsmith Prof User

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Here's another weird thing. When I view 'Screen Recording' in the security settings, Camtasia 2020 isn't even listed. I wonder if that piece of info has anything to do with it? Techsmith wants to do a remote control thing on my computer and I'm not sure I want to do that. It just seems they are going to perform the sames steps they sent me (which will not work).
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levinej

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Thanks.  Just tried that set of instructions - doesn't work for me.  Same immediate crash when opening the application. [sigh]  At least I know it's not just me!
(Edited)
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levinej

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If this was a security issue with installation, I presume that there would be a message at that point. It installs fine, puts all the files in place, but then crashes as soon as the application is run. It doesn't trigger any security & privacy warnings as other apps will do upon being run for the first time (even SnagIt from TechSmith). I cannot even get to the point where any warnings show up; just an immediate crash with a crash reporter. Because the odds of the three of us having another piece of non-operating-system software interfering are quite low, this is likely something inherent in Camtasia running under Catalina.
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Techsmith Prof User

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I completely agree. I’ve done everything they suggested. Looks like they have some things to fix. When I was using the trial on High Sierra before my MacBook Pro 2020 upgrade, I noticed things were buggy in some areas. At this point, if I can’t use the damn trial, I have no reason to review it further! I’ll just keep using Camtasia 2018 (which runs on my new machine without even a hiccup).

Also, I'm bugged that every time I go to reply to this thread, my login to Techsmith 'hangs' when using Safari. I have to copy and paste everything into Firefox. Adding insult to injury?? Lol.

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levinej

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Here's the crash report, which I sent to Techsmith support with my support request:

Process:               Camtasia 2020 [1584]

Path:                  /Applications/Camtasia 2020.app/Contents/MacOS/Camtasia 2020

Identifier:            com.techsmith.camtasia2020

Version:               2020.0.2 (111689)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Camtasia 2020 [1584]

User ID:               503


Date/Time:             2020-05-30 20:11:02.875 -0400

OS Version:            Mac OS X 10.15.5 (19F96)

Report Version:        12

Bridge OS Version:     4.5 (17P5290)

Anonymous UUID:        B499FF7B-EE73-4E74-8747-77A8DD66161A


Sleep/Wake UUID:       BD2431A6-2CA7-42CA-94DB-880293DE7434


Time Awake Since Boot: 480 seconds

Time Since Wake:       120 seconds


System Integrity Protection: enabled


Crashed Thread:        0  Dispatch queue: com.apple.main-thread


Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010

Exception Note:        EXC_CORPSE_NOTIFY


Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [1584]


VM Regions Near 0x10:

--> 

    __TEXT                 0000000100764000-000000010077d000 [  100K] r-x/r-x SM=COW  /Applications/Camtasia 2020.app/Contents/MacOS/Camtasia 2020


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   ShaferFilechck.dylib          0x000000010bbcd41c 0x10bb9e000 + 193564

1   ShaferFilechck.dylib          0x000000010bbdfe55 NalpLibOpen + 1173

2   com.techsmith.TSCLicensing    0x00000001016c4f1f NalpeironHelper::OpenLibrary(char*, unsigned int, unsigned int) + 35

3   com.techsmith.TSCLicensing    0x00000001016c4c41 NalpeironHelper::InitLibrary(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int) + 319

4   com.techsmith.TSCLicensing    0x00000001016ca00d PerpetualServiceFactory::CreateHelper(std::__1::map<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::less<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >, std::__1::allocator<std::__1::pair<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > > > >) + 683

5   com.techsmith.TSCLicensing    0x00000001016c9a33 PerpetualServiceFactory::CreateActivationService(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::map<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::less<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >, std::__1::allocator<std::__1::pair<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > > > >) + 257

6   com.techsmith.TSCLicensing    0x00000001016c3e3c LicensingServiceLocator::GetActivationService(std::__1::map<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::less<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >, std::__1::allocator<std::__1::pair<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > > > >) const + 68

7   com.techsmith.TSCLicensing    0x00000001016ce711 -[NalpeironLicenseChecker loadShafer] + 2241

8   com.techsmith.TSCLicensing    0x00000001016cdc70 -[NalpeironLicenseChecker initWithConfiguration:] + 112

9   libCamtasiaCommon.dylib       0x000000010277378b __37+[TSCObjectNotification notifyObject]_block_invoke + 73

10  libdispatch.dylib             0x00007fff68f6e658 _dispatch_client_callout + 8

11  libdispatch.dylib             0x00007fff68f6f7de _dispatch_once_callout + 20

12  libCamtasiaCommon.dylib       0x000000010277373f +[TSCObjectNotification notifyObject] + 45

13  com.TechSmith.CocoaCSEditor   0x0000000102ab082f -[CamtasiaGoAppDelegate startRevulytics] + 1302

14  com.TechSmith.CocoaCSEditor   0x0000000102ab106b -[CamtasiaGoAppDelegate applicationDidFinishLaunching:] + 50

15  com.apple.CoreFoundation      0x00007fff2f15b89f __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

16  com.apple.CoreFoundation      0x00007fff2f15b833 ___CFXRegistrationPost1_block_invoke + 63

17  com.apple.CoreFoundation      0x00007fff2f15b7a8 _CFXRegistrationPost1 + 372

18  com.apple.CoreFoundation      0x00007fff2f15b414 ___CFXNotificationPost_block_invoke + 80

19  com.apple.CoreFoundation      0x00007fff2f12b58d -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1554

20  com.apple.CoreFoundation      0x00007fff2f12aa39 _CFXNotificationPost + 1351

21  com.apple.Foundation          0x00007fff317a5786 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59

22  com.apple.AppKit              0x00007fff2c3e3ce3 -[NSApplication _postDidFinishNotification] + 312

23  com.apple.AppKit              0x00007fff2c3e3a22 -[NSApplication _sendFinishLaunchingNotification] + 208

24  com.apple.AppKit              0x00007fff2c3e0ae3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 549

25  com.apple.AppKit              0x00007fff2c3e0728 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688

26  com.apple.Foundation          0x00007fff317d0a26 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308

27  com.apple.Foundation          0x00007fff317d0890 _NSAppleEventManagerGenericHandler + 98

28  com.apple.AE                  0x00007fff304d7203 0x7fff304ca000 + 53763

29  com.apple.AE                  0x00007fff304d6929 0x7fff304ca000 + 51497

30  com.apple.AE                  0x00007fff304cebd7 aeProcessAppleEvent + 449

31  com.apple.HIToolbox           0x00007fff2dda47fa AEProcessAppleEvent + 54

32  com.apple.AppKit              0x00007fff2c3daac1 _DPSNextEvent + 1547

33  com.apple.AppKit              0x00007fff2c3d9070 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352

34  com.apple.AppKit              0x00007fff2c3cad7e -[NSApplication run] + 658

35  com.apple.AppKit              0x00007fff2c39cb86 NSApplicationMain + 777

36  libdyld.dylib                 0x00007fff68fc7cc9 start + 1


Thread 1:

0   libsystem_pthread.dylib       0x00007fff691c7b68 start_wqthread + 0


Thread 2:

0   libsystem_pthread.dylib       0x00007fff691c7b68 start_wqthread + 0


Thread 3:

0   libsystem_pthread.dylib       0x00007fff691c7b68 start_wqthread + 0


Thread 4:

0   libsystem_pthread.dylib       0x00007fff691c7b68 start_wqthread + 0


Thread 5:: AMCP Logging Spool

0   libsystem_kernel.dylib        0x00007fff69108e36 semaphore_wait_trap + 10

1   com.apple.audio.caulk         0x00007fff62b9cb16 caulk::mach::semaphore::wait() + 16

2   com.apple.audio.caulk         0x00007fff62b9c9b2 caulk::semaphore::timed_wait(double) + 106

3   com.apple.audio.caulk         0x00007fff62b9c7c4 caulk::concurrent::details::worker_thread::run() + 30

4   com.apple.audio.caulk         0x00007fff62b9c1e4 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*> > >(void*) + 45

5   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

6   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 6:

0   libsystem_kernel.dylib        0x00007fff69108e36 semaphore_wait_trap + 10

1   com.apple.audio.caulk         0x00007fff62b9cb16 caulk::mach::semaphore::wait() + 16

2   com.apple.audio.caulk         0x00007fff62b9c9b2 caulk::semaphore::timed_wait(double) + 106

3   com.apple.audio.caulk         0x00007fff62b9c7c4 caulk::concurrent::details::worker_thread::run() + 30

4   com.apple.audio.caulk         0x00007fff62b9c1e4 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*> > >(void*) + 45

5   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

6   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 7:

0   libsystem_kernel.dylib        0x00007fff69108e4e semaphore_timedwait_trap + 10

1   libdispatch.dylib             0x00007fff68f6eb6b _dispatch_sema4_timedwait + 76

2   libdispatch.dylib             0x00007fff68f6ef97 _dispatch_semaphore_wait_slow + 58

3   libdispatch.dylib             0x00007fff68f7c795 _dispatch_worker_thread + 284

4   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

5   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 8:

0   libsystem_kernel.dylib        0x00007fff6910b882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff691cc425 _pthread_cond_wait + 698

2   librui_5.2.0.x64.dylib        0x00000001015b668f 0x1015a8000 + 59023

3   librui_5.2.0.x64.dylib        0x00000001015b8a4e 0x1015a8000 + 68174

4   librui_5.2.0.x64.dylib        0x00000001015b8908 0x1015a8000 + 67848

5   librui_5.2.0.x64.dylib        0x00000001015b7e0b 0x1015a8000 + 65035

6   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

7   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 9:

0   libsystem_kernel.dylib        0x00007fff6910b882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff691cc425 _pthread_cond_wait + 698

2   librui_5.2.0.x64.dylib        0x00000001015b668f 0x1015a8000 + 59023

3   librui_5.2.0.x64.dylib        0x00000001015b8a4e 0x1015a8000 + 68174

4   librui_5.2.0.x64.dylib        0x00000001015b8908 0x1015a8000 + 67848

5   librui_5.2.0.x64.dylib        0x00000001015b7e0b 0x1015a8000 + 65035

6   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

7   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 10:

0   libsystem_kernel.dylib        0x00007fff6910b882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff691cc425 _pthread_cond_wait + 698

2   ShaferFilechck.dylib          0x000000010bfe28e6 0x10bb9e000 + 4475110

3   ShaferFilechck.dylib          0x000000010bfcd3dc 0x10bb9e000 + 4387804

4   ShaferFilechck.dylib          0x000000010bbe6dfb 0x10bb9e000 + 298491

5   ShaferFilechck.dylib          0x000000010bbf9d71 0x10bb9e000 + 376177

6   ShaferFilechck.dylib          0x000000010bfed695 0x10bb9e000 + 4519573

7   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

8   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 11:

0   libsystem_kernel.dylib        0x00007fff6910b882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff691cc425 _pthread_cond_wait + 698

2   librui_5.2.0.x64.dylib        0x00000001015b668f 0x1015a8000 + 59023

3   librui_5.2.0.x64.dylib        0x00000001015b8a4e 0x1015a8000 + 68174

4   librui_5.2.0.x64.dylib        0x00000001015b8908 0x1015a8000 + 67848

5   librui_5.2.0.x64.dylib        0x00000001015b7e0b 0x1015a8000 + 65035

6   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

7   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 12:

0   libsystem_kernel.dylib        0x00007fff6910b882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff691cc425 _pthread_cond_wait + 698

2   librui_5.2.0.x64.dylib        0x00000001015b668f 0x1015a8000 + 59023

3   librui_5.2.0.x64.dylib        0x00000001015b8a4e 0x1015a8000 + 68174

4   librui_5.2.0.x64.dylib        0x00000001015b8908 0x1015a8000 + 67848

5   librui_5.2.0.x64.dylib        0x00000001015b7e0b 0x1015a8000 + 65035

6   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

7   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 13:

0   libsystem_kernel.dylib        0x00007fff6910b882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff691cc425 _pthread_cond_wait + 698

2   librui_5.2.0.x64.dylib        0x00000001015b668f 0x1015a8000 + 59023

3   librui_5.2.0.x64.dylib        0x00000001015b8a4e 0x1015a8000 + 68174

4   librui_5.2.0.x64.dylib        0x00000001015b8908 0x1015a8000 + 67848

5   librui_5.2.0.x64.dylib        0x00000001015b7e0b 0x1015a8000 + 65035

6   libsystem_pthread.dylib       0x00007fff691cc109 _pthread_start + 148

7   libsystem_pthread.dylib       0x00007fff691c7b8b thread_start + 15


Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x00000000000001a7  rcx: 0x0000000000000000  rdx: 0x000000010bff48ef

  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x00007ffeef499ca0  rsp: 0x00007ffeef499bb0

   r8: 0x0000000000000020   r9: 0x37f4196aa1950033  r10: 0x00007fe6fc0a89d0  r11: 0x0000000000000010

  r12: 0x00000000000013ee  r13: 0x0000600001619a70  r14: 0x0000600001619a70  r15: 0x0000000000000064

  rip: 0x000000010bbcd41c  rfl: 0x0000000000010206  cr2: 0x0000000000000010

  

Logical CPU:     4

Error Code:      0x00000004 (no mapping for user data read)

Trap Number:     14



Binary Images:

       0x100764000 -        0x10077cff3 +com.techsmith.camtasia2020 (2020.0.2 - 111689) <FCCD9295-7EA4-3397-9E63-90B2B7D8A106> /Applications/Camtasia 2020.app/Contents/MacOS/Camtasia 2020

       0x100790000 -        0x1007cefff +org.sparkle-project.Sparkle (1.16.0 1-g03abfe27 - 1.16.0) <BA095A84-2D19-3A03-B47C-BDAC2071D585> /Applications/Camtasia 2020.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle

       0x100817000 -        0x10091fff7 +libCSRenderLib.dylib (0) <59F43820-1C3B-35EF-998C-AB2623683827> /Applications/Camtasia 2020.app/Contents/Frameworks/libCSRenderLib.dylib

       0x100a87000 -        0x100a8effb +libCSAudioAnalyzer.dylib (0) <3C1FB2F1-617A-3145-BD08-40EB439FE30B> /Applications/Camtasia 2020.app/Contents/Frameworks/libCSAudioAnalyzer.dylib

       0x100aa2000 -        0x100f5bff7 +libCSMediaLib.dylib (0) <00A146F5-2ADC-3493-BFE7-B6027B00CCAF> /Applications/Camtasia 2020.app/Contents/Frameworks/libCSMediaLib.dylib

       0x1015a8000 -        0x10169efff +librui_5.2.0.x64.dylib (0) <9EAF4F8D-409F-3F51-BB0A-EA2C995041DF> /Applications/Camtasia 2020.app/Contents/Frameworks/librui_5.2.0.x64.dylib

       0x1016bb000 -        0x1016d7fff +com.techsmith.TSCLicensing (1.0 - 1) <9086A41E-F075-3A7C-80BF-951B538F4E79> /Applications/Camtasia 2020.app/Contents/Frameworks/TSCLicensing.framework/Versions/A/TSCLicensing

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    0x7fff2bed0000 -     0x7fff2bf40fff  libSparse.dylib (103) <40510BF9-99A7-3155-A81D-6DE5A0C73EDC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib

    0x7fff2bf41000 -     0x7fff2bf53fef  libSparseBLAS.dylib (1303.60.1) <3C1066AB-20D5-38D2-B1F2-70A03DE76D0B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib

    0x7fff2bf54000 -     0x7fff2c12bfd7  libvDSP.dylib (735.121.1) <74702E2E-ED05-3765-B18C-64BEFF62B517> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

    0x7fff2c12c000 -     0x7fff2c1eefef  libvMisc.dylib (735.121.1) <137558BF-503D-3A6E-96DC-A181E3FB31FF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

    0x7fff2c1ef000 -     0x7fff2c1effff  com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <D7E8E400-35C8-3174-9956-8D1B483620DA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

    0x7fff2c1f0000 -     0x7fff2c24fff0  com.apple.Accounts (113 - 113) <0510C893-F1F2-38B2-B3AA-A30DB2F5B688> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

    0x7fff2c399000 -     0x7fff2d159ffd  com.apple.AppKit (6.9 - 1894.50.103) <61269B8C-C432-335F-8894-B95C235A41A5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x7fff2d1a9000 -     0x7fff2d1a9fff  com.apple.ApplicationServices (48 - 50) <EEC73694-1A37-3C14-A839-6991E2BD8655> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

    0x7fff2d1aa000 -     0x7fff2d215fff  com.apple.ApplicationServices.ATS (377 - 493.0.4.1) <A6912C4A-55CC-3701-BACA-E63423B99481> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

    0x7fff2d2ae000 -     0x7fff2d2ecff0  libFontRegistry.dylib (274.0.5.1) <A78A7869-C96C-3AD6-A038-DE541639BB60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

    0x7fff2d347000 -     0x7fff2d376fff  com.apple.ATSUI (1.0 - 1) <4B3C2201-DBB3-352C-936B-9C423122EFF6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATSUI.framework/Versions/A/ATSUI

    0x7fff2d377000 -     0x7fff2d37bffb  com.apple.ColorSyncLegacy (4.13.0 - 1) <47D42CDE-2E9A-3AF6-9365-1BFD1189196B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy

    0x7fff2d415000 -     0x7fff2d46cffa  com.apple.HIServices (1.22 - 675.1) <273492E3-FF0F-3A8A-A83F-0F11F99B5F26> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

    0x7fff2d46d000 -     0x7fff2d47bfff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <DA175323-5BE3-3C54-92D4-A171A4A067E6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

    0x7fff2d47c000 -     0x7fff2d4c1ffa  com.apple.print.framework.PrintCore (15.4 - 516.2) <99AEBCDB-2DCA-3A13-906F-7F0D7962B002> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

    0x7fff2d4c2000 -     0x7fff2d4ccff7  com.apple.QD (4.0 - 413) <D2E1DC80-D26F-3508-BBA5-B8AE7ED6CB0E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

    0x7fff2d4cd000 -     0x7fff2d4daffc  com.apple.speech.synthesis.framework (9.0.24 - 9.0.24) <823C0DE7-1351-3B39-8F06-AB5FCAD2C874> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

    0x7fff2d4db000 -     0x7fff2d5bcffa  com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <75651F0A-F2CE-3F68-B86A-E66B8815DCF4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

    0x7fff2d5be000 -     0x7fff2d5befff  com.apple.audio.units.AudioUnit (1.14 - 1.14) <E51DCB3C-CF4F-320B-AC86-D445E30C0891> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

    0x7fff2d954000 -     0x7fff2dce2ffd  com.apple.CFNetwork (1126 - 1126) <BB8F4C63-10B8-3ACD-84CF-D4DCFA9245DD> /System/Library/Frameworks/CFNetwork.framework

(Edited)
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Techsmith Prof User

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Same exact error messages I am getting. I just tried running it again just to make sure. I'm sending this thread to support so they are aware this is not an isolated incident!

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Techsmith Prof User

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I added the link to my open ticket.

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RebeccaPeninaSim

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I am ALSO having the a similar problem.  I was using a MacBook Air 2013, so yes, I know it is an older model.  It was working fine without any problems using Catalina 10.15.4.  HOWEVER, once I updated my OS to 10.15.5, it started crashing. The Mac is crashing itself and Camtasia is crashing as well.  I have re-downloaded and reinstalled Camtasia 2020 but to no avail.  I also reinstalled Mac OS 10.15.5 but to no avail.  Unfortunately, the only way that I am able to "downgrade" or roll back my OS would be to wipe the machine completely, and I don't want to do that since fortunately I will be getting a new MacBook Pro in a few weeks.  So I'll be doing all of this on my personal MacBook Pro instead.  Fortunately, everything seems to be working smoothly (fingers crossed) on my MacBook Pro, which is also running OS 10.15.5 and is less than one year old.
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Carol Tice - Writer

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I'm using a 2017 Mac, same problems.
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levinej

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My original crash happened when I was running 10.15.3 and migrated from my previous laptop running Mojave (under which Camtasia 2020 was fine) to a new laptop, and not resolved by uninstalling/reinstalling Camtasia or updating to 10.15.5.
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RebeccaPeninaSim

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I was on the phone with Apple today for a lengthy period of time and I am glad to see that I am not the only one having this issue.  Hopefully, Techsmith will figure out why this is happening ASAP and will release some type of patch or fix.  It's impossible for us to roll back our current OS to a previous version without completely wiping the machine.....so hopefully Techsmith will fix this.  This is a huge problem and needs to be addressed ASAP.
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levinej

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It's ironic that this is happening when so many people - like me - are expecting to be able to use Camtasia or some similar applications to prepare work presentations or teaching materials for the coming academic year (if we're online).
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Techsmith Prof User

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By the way, I'm in the same boat. I need to start 'new' course prep and want to use this tool for my online learning content. I may have to stay with Camtasia 2018.
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RebeccaPeninaSim

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I just received a reply from Joe Beaubien at Techsmith.  Please see below.  He wants me to remove the Camtasia for Mac plist files to see if that helps with the issues.  Has anyone tried this yet? I will be trying it shortly.  Please feel free to try it as well and let me know what happens.  

Hi Rebecca, 

I am sorry to hear that you are seeing crashing after updating to 10.15.5. 

At what point in using the application are you seeing the crashing? 

Lets try to Remove the Camtasia for Mac plist files to see if that helps with your issues:
-----------------------------------------------------
1.) Close Camtasia and confirm its not running by accessing Activity Monitor. Look for Camtasia in the running list of applications.
2.) Click on your Finder and then click the Go menu at the top. Hold down the Option key on your keyboard and choose the Library item in the Go dropdown. Then go to Preferences.
3.) Locate all com.techsmith.camtasia.plist files and move them over to your trash.
4.) Confirm that com.techsmith.camtasia.plist is no longer in the Preferences folder, then empty your trash.
5.) Restart your computer, then re-launch Camtasia  to see if you get the same issues.   
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levinej

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I had removed ALL files that referred to Camtasia other than the files from SnagIt that referred to Camtasia plug-ins.  Didn't make any difference.
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levinej

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I got a reply from Techsmith about giving Camtasia permissions, but explained it doesn't get to the point of showing up in Privacy & Security.  And they wanted a system report.
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Rory, Employee

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Sorry for everyone experiencing this issue, this is a very frustrating situation to be in. Another possible solution to try would be wiping out the license cache directory. This will require you to re-enter your Camtasia key, so please have it handy when you launch Camtasia again.

The cache is located at: /Users/Shared/TechSmith/Camtasia/License
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Rory, Employee

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@Techsmith Prof User the license cache is generated for any run of Camtasia, so it may still be worth trying. Please let me know if it has any effect or not. Thanks!

@RebeccaPeninaSim sorry my language may have been imprecise. The entire /Users/Shared/TechSmith/Camtasia/License directory needs to be removed, not just the file inside of it with the .cache extension. That may not have been what you meant, but I just wanted to make certain. Thanks!
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RebeccaPeninaSim

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Rory, thank you for clarifying.  I will remove the entire directory later today and will let you know.  Otherwise, I have completely given up as I have been so frustrated with this.
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peti

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THANK YOU! This worked.
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jpinson

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I have tried this fix and every fix I can find on these threads and nothing has worked! :( 
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Carol Tice - Writer

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What would the fix be for those of us who aren't developers and are just ordinary mortals? I have no chance of doing the kind of maneuvers above. I need Camtasia to just...work for me. I'm on a 2017 Mac on Mojave. Should I delete Camtasia and start over? If so, what should I install? I see people talking about different year-versions -- how could I get my hands on a previous version, if it works better on what I have?
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levinej

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SUCCESS!  But I had to go into System Preferences | Security & Privacy and manually give Camtasia access to all the needed parts of the system.  The Camtasia prompts did not "keep" when the app opened up the first and second time.  
(Edited)
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Techsmith Prof User

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I tried this and it didn't seem to work. I'll take another look. Can you let me know what settings were changed?
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Techsmith Prof User

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Camtasia 2020 has 'access' to the following:

Camera, Microphone, Full Disk Access,

Camtasia 2018 has access to Screen Recording or Automation but Camtasia 2020 does not (not even listed!). I'm not sure what's happening there.

Can you let me know what you did specifically?
(Edited)
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levinej

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It does on my setup.  Several apps are listed and have access.  Try closing Camtasia and/or rebooting and look again.  It took two tries for Screen Recording to show Camasia.
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Techsmith Prof User

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Ok, I'll give that a shot. Just another thing to try! I heard back from my contact for support. He's offered some other things as well. If I'm having this much trouble with the TRIAL version I hate to see what the future holds if I choose to upgrade!!
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RebeccaPeninaSim

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Yay!  So what did you do that led to it working?  Was it wiping out the license cache directory?  Is there anything else that I need to do?  Thanks for sharing!
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RebeccaPeninaSim

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OK - update.....Apple just released a Supplemental Update to 10.15.5.  I am going to install - let's see what happens.
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Techsmith Prof User

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That didn't work for me.
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RebeccaPeninaSim

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Yes, I am seeing it didn't work for me either.  :(
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Techsmith Prof User

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I'm installing another update that just popped up. It's a 'supplemental' update to the one just recently deployed.

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RebeccaPeninaSim

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I installed that too.  Unfortunately it made no difference whatsoever.
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RebeccaPeninaSim

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I just spoke to Techsmith.  Basically, the rep told me that the older MacBook Air platform (2013) is horrible for video editing.  It happens to be that prior to this past weekend, I have never had any issues running Camtasia on it, other than the the fact that it was slow.  I am fortunate to have my (personal) MacBook Pro 2019 with me so I can confidently work on that.  I am also receiving a MacBook Pro to replace the older MacBook Air.  I am just giving up on it.
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Techsmith Prof User

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I'm using the brand new MacBook 2020.
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RebeccaPeninaSim

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Oh, wow!  Did you have issues prior to this?
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Techsmith Prof User

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Nope. I successfully installed the trial version on my MacBook Pro 2014. The minute I got the new one, I had the issue.
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RebeccaPeninaSim

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And it just crashed on my MacBook Pro 2019.  This is not good.
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Techsmith Prof User

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I was given these steps to try. I tried to implement them, but the trial ran out. I don't understand how that can happen when I'm not even close to being 30 days in. I'm getting really frustrated with this and I'm ready to give up. I'm posting this here for anybody else wants to try it.

https://support.techsmith.com/hc/en-us/articles/115002308228-Camtasia-Mac-Camtasia-Does-Not-Remember...

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Techsmith Prof User

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PROBLEM SOLVED!!!

It is definitely a 'permissions' thing with security as levinej pointed out.

Techsmith support suggested this (and it worked!).

Follow the steps in the link below to reset Camstasia so it prompts you for your registration key again (see the attached screenshots I made with some comments as well). My problem stemmed from not having the Shared folder having 'read/write' permissions for my actual username. I added my username to the privileges area and made sure it was read/write. (This step may or may not have been essential but I thought it was odd my user account was not listed in privileges specifically even though there was an 'everyone' option).

Once I did that, I started Camtasia 2020 and a permissions prompt came up immediately. (Asking for permission for screen capturing, microphone, etc.) Once I set that, I was able to open and use Camtasia 2020!

This worked for me, hope it works for you too. You will need your registration key since this resets Camtasia so you will need to add it again.

https://support.techsmith.com/hc/en-us/articles/115002308228-Camtasia-Mac-Camtasia-Does-Not-Remember...

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levinej

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I realized after this why my attempted removal of all files with "Camtasia" didn't work before. I use EasyFind for file searching (great free app) and had it set to search only in my own user folder hierarchy, not in all of my hard drive. The ONLY Camtasia references outside of the primary user folder are in that user/shared location and in the Application folder. Lesson learned!
(Edited)