Camtasia 2020: Stopped Responding

  • 1
  • Problem
  • Updated 2 months ago
Camtasia 2020 frequently stops responding when I open up a project created in 2020.  Never happened with 2019. Same MacBook Pro. 

Once I use Activity Monitor to force quit, then I start Camtasia again and open the project.  It does this about 3-4 times before it finally opens and I can continue to work.

The video files were exported from my Vixia HF20 and saved using QuickTime as MOV files.  They're valid and on the desktop.  2 MOV files, about 18MB in size.

I don't get any errors, just a not responding.. force quit.. open Camtasia again and hope the project opens.  Then I can work and save.

Autosave is a life saver!  I've not lost any work yet, just frustrating that I have to force quit and cross my fingers it will open up.

MacBook Pro
OS 10.15.4
2.5 GHz Dual-Core Intel Core i7
16GB

Camtasia Studio 2020.0.2

I do have a support ticket open on this one but wanted to post in the community as well.
Photo of Reality_Star

Reality_Star

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 months ago

  • 1
Photo of Reality_Star

Reality_Star

  • 6 Posts
  • 0 Reply Likes
Update:

Intel Iris Plus Graphics 640 1536 MB
256GB SSD
Photo of Paul Middlin

Paul Middlin, Employee

  • 1306 Posts
  • 334 Reply Likes
Gross! Let us know what you figure out via support?
Photo of Reality_Star

Reality_Star

  • 6 Posts
  • 0 Reply Likes
This resolved the issue via Support.  After doing this, my Camtasia reset to the defaults like a new install and the problem project opened twice without the same issues that I had just prior to doing it this morning!

Remove the Camtasia for Mac plist files to see if that helps with your issue (resets settings to defaults; these don't always get removed during uninstalls/reinstalls depending on how it's uninstalled) :

1.) Close Camtasia and confirm its not running by accessing Activity Monitor. Look for Camtasia in the running list of applications.
2.) Click on your Finder and then click the Go menu at the top. Hold down the Option key on your keyboard and choose the Library item in the Go dropdown. Then go to Preferences.
3.) Locate all com.techsmith.camtasia.plist files and move them over to your trash.
4.) Confirm that com.techsmith.camtasia.plist is no longer in the Preferences folder, then empty your trash.
5.) Restart your computer, then re-launch Camtasia to see if you get the same issues.

Photo of Paul Middlin

Paul Middlin, Employee

  • 1306 Posts
  • 334 Reply Likes
Thanks for reporting back! I can't imagine what erroneous setting got weird in your plist but I'm glad you're back to running stable.