Camtasia 3 isn't producing the iPad device frame in mp4 file

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  • Updated 1 month ago
I've created a simple software tutorial using the screen recorder and added the iPad device frame. When I create an mp4 file of the Camtasia video, the device frame does not appear. I have been using Camtasia for years and never had this issue. I have up to date Camtasia 3 software for Mac (version Camtasia 3 3.1.7) and my Mac is on OS High Sierra (Version 10.13.6). When the frame doesn't show up in the produced video, it throws off all of the annotations.  Any suggestions?  





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katie

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Posted 1 month ago

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Paul Middlin, Employee

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that's super weird. Our best guess is that there is a permissions issue, but that feels weird. Reinstalling the app might be a good bet.

If that doesn't work, I'd recommend contact our tech support so they can talk you through more thorough investigation and try other things.
https://support.techsmith.com

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katie

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Thanks for your input. I ended up re-recording the iPad video with Reflector, which provided the frame while recording, then doing the annotations in Camtasia. A silly workaround, but I needed to get that project done last night. I might end up trying a reinstallation if it keeps happening.