Camtasia 3 slowing to a crawl on Macbook Pro

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  • Updated 2 months ago
I've had Camtasia 2 on my MacBook Pro for a couple of years now and never had an issue with it slowing down or causing the laptop to slow down.  

I just upgraded to Camtasia 3 and used it for the first time today and it wasn't long before it was lagging bad and then freezing up. It would cause the fan to kick on and then after several minutes it would be responsive again but very slow and laggy.

Like I said, never had this problem with Camtasia 2. Has anyone else experienced this?  It makes the program unusable.  I'm going to go back to Camtasia 2 until I can get a solution for this problem because It's almost impossible to edit anything the way C3 is functioning now.

Stinks to spend $99 and not be able to use it.
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Doug Long

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  • Frustrated

Posted 1 year ago

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Walter Bril

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Had similar issues. SSD and 16Gb RAM. Now on an iMac, SSD, 32Gb RAM and 4Gb graphics card... and still evert now and then crashes. There must be some issues with the software.
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Glenn Hoeppner, Employee

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This is not the expected experience.

Please open a ticket with our technical support and they can help try to get to the bottom of this issue.

You can open a ticket at https://support.techsmith.com. We're usually able to respond within one business day.

-Glenn
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Adit

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Hi,
Did this ever get resolved? I am trialling Camtasia before I buy it and having similar issues. Very strange and frustrating. If this lag continues it won't encourage me to buy it.

Using: MacBook Pro 13" i5. 16GB ram
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Doug Long

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No. I haven't had any suggestions or remedies from TechSmith yet.  I now make sure all other windows and programs are shut down before using it. That seems to help. But if I scroll along the timeline during editing it slows it down and sometimes trying to make intricate audio edits is difficult because the timeline won't move smoothly. It skips as I drag it.  This is especially true if I expand the track.
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Adit

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That's a shame. With the machines we are using, this really shouldn't be a problem. Did you log a ticket with support Doug?
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Doug Long

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I did log a ticket. Nothing yet.
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Hackzilla

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What year a the computers from?
I'm using Camtasia 3 with MacBook Pro 2011, and Mac Mini 2011.  Both have an SSD and 16GB ram.

Playback will cause the fans to spin up, but it remains usable.

If you have the same or newer hardware, try creating a new user, and see if the issues happen there.
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Doug Long

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Mine is the same year as yours. Also 16GB of ram. I just edited a tutorial video and editing audio is painstaking. In order to get precise edits I need to expand the track but that really slows down the response time of the application. Everything is delayed which makes the editing process extremely frustrating. It's hard to describe, maybe I need to make a video to show what it's doing...
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Adit

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I'm using the latest MacBook Pro. Not sure if its the 2016 or 2017 model. It's brand new! Quite disappointed with this. 

I thought I would use Camtasia as an alternative to Premiere, but as there is no resolution to this, I have now downloaded the free trial of Premiere to test and see which is better for my machine.

It's a shame - I have heard good things about camtasia.
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Doug Long

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I've used Camtasia for Mac v2 for some time now and never had a problem with it. It has been a great tool for easy video production, but it's Mac v3 that's not working like it should. Could be a bug since it's new. Hopeful they will fix it soon.  
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Amy

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I'm going to try to go back to Camtasia 2---I have two almost identical machines here side by side, one with Camtasia 3 and one with Camtasia 2. With the 2, no problems, with the 3, I want to throw my computer. It just doesn't work.
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davemillman

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Amy,

Could you be more specific than "I want to throw my computer. It just doesn't work."?

Tens of thousands of us use Camtasia 3 every day. Perhaps we can help, or perhaps you could open a ticket with support.
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Doug Long

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The problem seems to have disappeared for me as of the last update. Is your C3 updated to the most recent version?  
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Amy

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Wow, that would be great! I only have it on my home computer, so I'll have to see if there is an upgrade when I get back from out of town. @Dave: I sent all of the files requested to Aaron Y, so hopefully he can see what I'm talking about. When I say I want to throw it, I mean, I click and drag, see the rainbow spinner---wait, wait, wait---nothing happens, try it again, software freezes, have to force quit, try again, often with another frozen result and having lost work. It's absolutely not useable. Thanks guys! -Amy
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seidlerstephen

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I am suddenly experiencing a similar issue having used both 2 and 3 without problems until last week. I get the spinner when I launch the app. I can open the app through an existing project but as soon as I try to do anything like import media up pops the spinner.

I've raised a ticket but would be interested to know whether you got things sorted out.

Camtasia has been a useful app so this is a real pain.
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davemillman

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Reboot your computer, open a different project. Do you still experience the slowdown?
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seidlerstephen

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Hi Dave

Thanks for the tip. At the moment I'm getting a spinning wheel no matter what I do or which projects I'm trying to work on.

Stephen
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davemillman

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So the question is, what changed last week? Did you:
  • Install new audio or video software of any type? 
  • Update the OS (or did the OS update automagically in the background)?
  • Update Camtasia? 
You might want to try downloading and reinstalling camtasia. This will only take a couple of minutes. If that doesn't do it, and you can't associate the spinny ball with any change on your side, then you probably need to contact support.
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itsupport

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I encountered the same issue a day after installing Camtasia 3 on a mid-2011 MacBook Pro i7 with 16 GB RAM, and a relatively empty SSD drive running system 10.10.6 (constant spinning wheel, high fans, massive CPU usage by kernal_task owned by root). I tried resetting all caches via Safe boot, but what I think really fixed the issue was resetting the disk permissions in el capitan. If you google 'reset disk permissions el capitan' you will find links to the steps (you will need to go to terminal and use sudo). Why Apple got rid of this function in Disk Utility is beyond me. I hope this helps.
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fterlep

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same issue here. Today I upgraded right after I was told CAM 2 is not supported for MAC 10.13. Now I cannot get anything done due to speed
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davemillman

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Open a ticket with support. Camtasia runs just fine on a Macbook Pro.