Camtasia 7.1.1 : Video not visible in HTML (only TOC visible), MP4 is working fine though

  • 1
  • Problem
  • Updated 3 years ago
I am generating HTML outputs with TOC. It was working fine, then I upgraded the Flash version and since then, the HTMLs show only TOC and the output player, but video area is also blank .. Now, I have tried to check the same html on other systems too where the Flash is not been upgraded, it is not working fine with that too... please suggest as it is urgent... what shall be done... Does Camtasia 7.1.1 support till only a specific version of Flash.. is this a know issue... how to fix it..... urgent help required...
Photo of batra.kajal


  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Bob Lewis

Bob Lewis

  • 359 Posts
  • 184 Reply Likes
I would put in a support ticket to TechSmith Support for your 7.1.1 question.

Just some options.

You also might consider asking them if you are able to upgrade to 8.6.0 for a reduced rate
or just upgrade to 9.0.0. 

All versions seem to be available at .

Of course you would need a ligament license number which you can get from TechSmith.
Photo of gmourmant


  • 2 Posts
  • 0 Reply Likes
Did you find a solution? I have the exact same problem. If the files are on the computer of my clients, or on the CD/DVD they bought, they can't read them. If the files are stored on line, then no problems.

I already contacted camtasia tech support and their latest answer was :

"The problem appears to be with browsers constantly updating and changing specifically with Flash. Flash is being phased out as a playback medium. Especially local flash content because of all the security vulnerabilities that come with it. So many browsers are disabling flash content by default locally. If you found an xml tweak to make it work that's our best bet. But I don't have a way to make those files work in an updated browser now that they've already been burned to a CD."

Any help would be helpful, this is an urgent and important problem.

Photo of kayakman

kayakman, Champion

  • 6858 Posts
  • 2187 Reply Likes
I regularly see this issue; old video productions will no longer play off my local system, but play OK from a web site

my solution is to grab those original produced  video files, make a new CS9 project, tweaked as needed, and produce again to MP4 w/controller

if I expect produced videos to have a long useful [viewable] life, I always save those projects as a zip, and upgrade those zips every time a new CS version comes along, and produce again so I can then host a current video to replace the old versions
Photo of gmourmant


  • 2 Posts
  • 0 Reply Likes
Hi Kayakman,

Thank you for your answer. This specific issue is very new for me (less than a month) and I have been using Camtasia for over 8 years now.

I can do that as you suggest, but my clients bought their products on CD/DVD, so I would have to redo all the CD/DVD, resend them, plus scrapp all the old one already burned (hundreds). That will take a lot of ressources and money :-(.

I am looking for the switch/option on the flash player that will say that video files from camtasia can be played using TOC or something like that.

That seems to be a good place to start this search

I will keep you updated if I find it.
If you find it before, please let us know.