Camtasia 8.4.4 (Build 1859) Has SERIOUS MEMORY LEAKS

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Has anyone else monitored Camtasia Studio's memory in Task Manager while producing?

When I do, the memory slowly climbs up and down progressively towards 3.3 gig at which point it crashes--most likely because it is a 32bit app. I have tried producing a small, 15 minute video in both MP4 and AVI at 1920x1080. It ran out of memory before it produced the MP4. BUT, I had just enough to produce an AVI. When the AVI was complete, and I was returned to the studio, there was still almost 2.9 gig of RAM STILL allocated to Camtasia.

When I started, after opening the project, I was at about 700 meg. 

I've been a software developer for over 30+ years. This is a classic symptom of a memory leak. It can be easily reproduced, by attempting to produce an MP4 at least 20 minutes long that was a screen capture of 1920x1080. 

Can you please have your developers do this, debug it and fix the problem. 

All of us out here are stuck until you do.

Also, is there a place where we can download previous, more stable versions until you get this fixed?

We have to get work done and can't because of this severe problem.

If you can't help in some way, you force us find an alternative solution with a different company--seriously considering this.
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Curtis Keisler

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Posted 5 years ago

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Curtis Keisler

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I've uninstalled that version and I'm testing a 20 min 1920x1080 video with 8.3.0 which you can download from here:

http://www.techsmith.com/download/oldversions.asp

I'm still seeing a memory leak there but it is no where near as fast as in 8.4.4.
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Curtis Keisler

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OK. Verified. 8.3.0 had only minor memory increases and stayed around 570,000k while producing a 20+ minute file at 1920x1080 . . . 

So, for those of you having problems with 8.4.4, I recommend uninstalling it and installing 8.3.0 which you can get from the link above.

HOWEVER . . . what you've recorded at 8.4.4 won't be compatible with 8.3.0 . . . they changed the recording file formats. The 8.4.4 are *.trec files where as the 8.3.0 are *.camrec.

Can someone with Tech Smith provide a utility to back convert a .trec file to a .camrec? Or better yet, something to take a whole project from 8.4.4 back to 8.3.0??? Please???

8.3.0 is stable.

I only saw a very MINOR memory leak. After 20 minutes, it only lost about 10,000k (climbed from 560 meg to 570+/- meg).

My guess is that whatever you did in 8.4.4, the small memory leak was magnified. While getting your 64bit version out might help those suffering, it won't solve the problem. They are just going to hit the limits of their machine's memory. You STILL HAVE A MEMORY LEAK!!!! Fix that and you don't have to focus so hard on the 64 bit version. It will buy you a time to do the 64 bit version correctly. 

Also, if you're QA doesn't have a 30 minute 1920x1080 file that is being produced as a part of your regression testing, you've missed the boat. That test alone would have caught this issue. Please add that test to your suite and don't let it go out the door if it doesn't pass. You're killing us out here . . . 
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Curtis Keisler

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Ok. Now having issues with 8.3.0  . . . blows up randomly . . . just pulling in a simple screen capture.  At this point, I'm going to explore alternatives. Looking at Adobe's Captive8 $499.00 and Movavi $49.95 . . . wish me luck.
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kayakman, Champion

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what is the source of your original timeline clip[s]?

were they captured with Camtasia Recorder?
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Mike Spink, TechSmith Support

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Hi Curtis,

I've seen sporadic reports of crashing but most have been really large projects with 8.4.4.  I would like to look into this more.  Would you be willing to submit a support ticket so we can get your exact project and do some testing on our end?

support.techsmith.com

You can put attn Mike S on the ticket and I'll be sure to grab it to take a peek.

Thanks!
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Curtis Keisler

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Mike, actually, I was helping a friend out and I believe they have already attempted to have you all fix it and I believe you were the one to help. Unfortunately, you didn't have a fix for them. So, she has gone back 8.3. She's been able to get things working by recording. Closing Camtasia. Opening. Doing all her cuts. Save. Close. Open again. Doing all her zooms. Save. Close. Open. Produce. Close. Start over. There's a noticable memory leak in 8.3 as well but no where near as horrible as 8.4.4. That's just a big, blatent foobar that is ridiculously easy to reproduce. I'm surprised your QA let that out the door. Seriously easy to reproduce.
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Michael

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Same problem here - large projects using videos that are large purchased from pond5.com and many transitions and tracks.
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Curtis Keisler

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No Michael. The files are ALL produced with Camtasia recorder. NONE of ANY of the files were EVER created elsewhere. ALL files created with Camtasia recorder.

1. Install Camtasia 8.4.4 (Build 1859)
2. Start Camtasia recorder and record the screen at 1920x1080 for at least 20 minutes. (I don't consider that a LARGE or HUGE file . . . in the past I've made recordings MUCH longer than this in older versions of Camtasia with no problems.)
3. Click Produce and create an mp4 at 1920x1080.
4. Open Task Manager, click on Processes tab, find Camtasia and watch the memory climb as it's producing.
5. When the memory reaches 3,300,000+ Camtasia fails.
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Michael

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Either way - I have the same problem, with files produced from Camtasia and from other sources. The problem is with Camtasia. Adobe Premier and my Adobe After Effects work just fine.
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Curtis Keisler

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Understood . . . BUT . . . when troubleshooting, I think it best to keep things simple . . . and I saw Michael and thought Mike . . . ;-) . . . looking to keep Mike on track with my issue . . . sorry for the confusion.
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kayakman, Champion

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it is possible that Camtasia is not compatible with your purchased video media

can you play those videos in any player [not CS]

if so, try playing the videos while capturing them using Camtasia Recorder

the resulting clips should work fine in the CS editor
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Curtis Keisler

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ALL files that *I'M* talking about have been recorded through Camtasia recorder.  See easy steps to reproduce below.
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Curtis Keisler

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Here is how to easily demonstrate this problem:

1. Install Camtasia 8.4.4 (Build 1859)
2. Start Camtasia recorder and record the screen at 1920x1080 for at least 20 minutes. (I don't consider that a LARGE or HUGE file . . . in the past I've made recordings MUCH longer than this in older versions of Camtasia with no problems.)
3. Click Produce and create an mp4 at 1920x1080.
4. Open Task Manager, click on Processes tab, find Camtasia and watch the memory climb as it's producing.
5. When the memory reaches 3,300,000+ Camtasia falls over and dies.

I have reproduced this on a Toshiba dual-quad core i7 with 32 gig ram, 1TB SSD, Windows 8.1 AND a Dell dual-quad core i7 with 16 gig ram, 1 TB SSD, Windows Professional 7. Same EXACT behavior. 

I tried recording just a screen sitting there, doing nothing. I've recorded pulling up you tube while watching the first 22 minutes of Raw Deal. Crashed on production both times.

So, don't think it's environmental. It's 8.4.4. I think it's pretty easy to reproduce this memory leak. Perhaps cut-and-paste the steps above into an email and send it to QA get them to try reproduce it too. Maybe this will help you fix it. There seems to be A LOT of people experiencing this problem.
(Edited)
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Mike Spink, TechSmith Support

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Hi Curtis,

I don't have a 1920x1080 20 minute MP4 file to test with.  I am assuming this is happening with a full motion video file from a video camera?

It would really help out if you could send us a test file you can reproduce the problem with so we can track this down.  Thanks so much!

Mike
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Curtis Keisler

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Mike . . . just create one yourself given these steps . . . it's better that way because you KNOW the file was produced with Camtasia recorder . . . you don't have to wonder if it came from somewhere else . . . make a file WITH Camtasia 8.4.4 and test THAT file on the very machine that created it . . . 

Here's the steps to reproduce the problem that this thread is talking about:

1. Install Camtasia 8.4.4 (Build 1859)
2. Start Camtasia recorder and record the screen at 1920x1080 for at least 20 minutes. (I don't consider that a LARGE or HUGE file . . . in the past I've made recordings MUCH longer than this in older versions of Camtasia with no problems.)
3. Click Produce and create an mp4 at 1920x1080.
4. Open Task Manager, click on Processes tab, find Camtasia and watch the memory climb as it's producing.
5. When the memory reaches 3,300,000+ Camtasia fails.
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Mike Spink, TechSmith Support

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Will do!
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Mike Spink, TechSmith Support

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Curtis, what we found is not the exact behavior you're seeing.  I think to continue we would need a sample project from you that can reproduce the problem.  Can you submit a support ticket at support.techsmith.com and put ATTN Mike S on it so I can get that from you?

Thanks!

Mike
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Michael

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Hi Mike  Spink - go to pond5.com - download a preview (watermarked) 1920x1080 file, cut and paste it in the track until it is 20 mins long, stitch the media together, export to .mp4 - you will now have your single 20 min hi resolution video.

Regards,

Mike
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Mike Spink, TechSmith Support

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Thanks!  Working on testing now and will report back.

Mike
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Mike Spink, TechSmith Support

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I was able to confirm the leak on my end and have escalated this to our development staff as a high priority item to be looked into.

Mike
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Mike Spink, TechSmith Support

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After some pretty extensive testing on our end we cannot reproduce the behavior as reported above.  I noticed the memory leak a tad but once the production was complete that memory freed up again which is expected.  So I don't think we're seeing the same behavior as Curtis pointed out above.  In order to pursue this further we would need a project from Curtis or someone else that we can use to try and reproduce the problem.

Mike
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Paul Kurr

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I can verify that I'm having the memory leak issue with only a 4 minute long video.  However I used extensive clip speed alterations and call outs along with 17 different clips.  I never had a problem with Camtasia before ever.   There was the occasional crash here or there, which I assume was me running too many programs in the background. 
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Paul Kurr

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No see, the project isn't large at all.  It's a small 4 minute video.  I can open ans use the mp4 just fine on other projects.  Something within that project is causing the issue.  I've had 30-60 minute videos before with no issues.  

I've tested each video separately all work just fine.   and stay's within the normal memory area of 95MB.  But, there is some chain of events that is causing Camtasia to leak memory and also cause it to spike.

I've been using Camtasia starting at 7.0 and haven't had any issues like this until this build.
(Edited)
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Mike Spink, TechSmith Support

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The length of the timeline doesn't affect whether it is heavily edited or not.  I recommend submitting a ticket to our Support team so we can take a look at the project and see what we can recommend.

support.techsmith.com

Mike
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Paul Kurr

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I'm not trying to be difficult.  Maybe I should be more clear.  I've made movie and music reviews for YouTube using Camtasia.  We're talking an insane amount of clips/mp4/voice overs, etc. 

This is a very small 4 minute video with  only 3 clip speed alterations, one song and 6 imported videos with no audio and 3 text callouts.  This isn't a heavy edited project in the least.  
(Edited)
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Mike Spink, TechSmith Support

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I agree, if there is not much done with the project it shouldn't be using up that much memory in which case we'd want to get our hands on the project to see what we can do on our end.  Hope that helps!
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OT

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I've been struggling to produce a 5 min video with extension clip speed edits. Crashes almost every time. Very frustrating.
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Danielle Mari Filas

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I'm in the same boat. The same frustrating boat. My project is under 8 mins with lots of edits. I grouped my original 4 tracks and all media. Got a little further. Still getting the error/crash no matter what format I try. This is a major prob! Submitting ticket, too.
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Steve Rokov

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Hi Danielle - I'm in the same boat .. how far did you get with tech support? Did they identify anything with your project that helps to remove the issues?
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eSolutions Team

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I too am having the same issue.  Version 8.4.4.  Do you have a patch or something to apply?  Does version 8.5 fix this issue?  If so, please let me know how to upgrade (at no extra cost)?  This is ridiculous!  I basically have to close every program while I'm editing and/or rendering a video and then watch the CPU and Memory usage climb and pray that the program will not crash!  I am on tight deadlines and need to finish at least 5 more videos by June 30th.  This is my job we are talking about!  Please don't ask me to send you a project.  It is obvious that many people are having the same issue.  Just fix it please!
(Edited)
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kayakman, Champion

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get the free update to 8.5.2
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Michael

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Sorry to say this, -  after all the proposed "solutions", logging, troubleshooting , work-arounds, patches, etc. -  the only thing I found to work well was to use handbrake - https://handbrake.fr/ as recommended by TechSmith - to convert all my videos to .mp4 - which includes company provided videos, videos from pond5.com, videoblocks etc. Frankly that is one extra step I do not want to do - nor should I have to do. My company now has an affordable Adobe CC subscription - and I use Adobe Premiere for all the editing directly with the imported video from the source, no recoding needed. Works beautifully, no crashes, full of features - downloadable pre-sets and much much more - BUT not as easy to use  as Camtasia, I'll give them that. BUT I see this as an opportunity to become more proficient in some real video editing software. Camtasia to me now is nothing more than screen capture  software.  Sorry TechSmith - you had your chance, but most of us are frustrated with your software and after many years, it seems you have abandoned it - until you come out with an updated, more stable version that works with most common video formats that do not have to be recoded - I am abandoning you.

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