Camtasia 8.6.0 (Build 2079) Windows 10. Not Responding!!

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  • Updated 1 year ago
Preview after recording 'Not Responding'.
I have never been able to use Camtasia to record all or part of the screen. The process of recording seems to work BUT, as soon as I stop, say after just 30 seconds, the preview window appears and there it just fails!! All I get when I try to replay is 'Not Responding' on the top bar.

It seems I'm not alone. I've attempted to use compatibility mode but still it doesn't work!

My Windows 10 is up to date.

Thus far, purchasing Camtasia has been a complete waste of money!!
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John Cooper

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Posted 1 year ago

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Robert R., Online Community Admin

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Hi John;

This is most definitely not the expected experience. Have you opened a support ticket and had an agent look into your issues? Do you have a ticket number so I can look up your ticket history and look into the status?

-Robert
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Dustin Smith

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John... not sure if it will give you any comfort, but I have about the same configuration as you and Camtasia is working fine... has to be something gnarly with your hardware/OS
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John Cooper

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Thanks Dustin

My computer is just a bog standard Intel i7 processor with no other bells and whistles!

I searched for this 'Not responding' issue and it seems many are experiencing the same, there are even some Youtube videos explaining how to overcome the issue! I tried a few of the suggestions with no success.

@Robert
Apologies, I only just noticed your reply - I will raise a support ticket later and see how it goes :)

Regards

John
(Edited)
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ExpertNovice

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I have a 2.5 Ghz I7 ASUS ROG laptop running win 10 pro, 64 bit and CS8.6.  Never had an issue with recording except when misconfigured; not necessarily your situation.

Let us know the final solution as it will help others.

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John Cooper

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Okay all I've had a little success :)

I took a couple of hours off work today and decided to spend some time investigating the problem I'm having with recording and then Preview not responding.

I don't have any speakers attached to my PC as I use a set of bluetooth headphones. Today I removed the USB bluetooth dongle and set the default audio device to speakers. I didn't have a set of headphones to attach but I made progress in that I was able to record a screen selection and Preview didn't freeze. I only recorded about 20 seconds but playback seemed to work.

I then reconnected my bluetooth dongle, paired my headphones and played back the recording. All fine except no audio.

So, Is it necessary to have speakers attached in order to record audio? Is it possible to use Camtasia and record with bluetooth headphones as the default playback device?

Any advice would be appreciated.

Many thanks
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ExpertNovice

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It sounds as if Camtasia needs to be told which source to record from.

However, I have had a strange issue that was never "resolved".  When trying to capture a webinar voices had an abnormal amount of treble unless my cheap headsets were plugged in.  Many suggestions no solution.  Still, sound was recorded whether the headset was plugged in or not.

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John Cooper

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"It sounds as if Camtasia needs to be told which source to record from.".

I agree and I searched through Camtasia to see if there's an option to do just that.
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ExpertNovice

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For your voice try clicking the small arrow next to "Audio on". 

Check out this thread https://feedback.techsmith.com/techsmith/topics/which-audio-input-should-i-select-for-recording   I have to leave for the evening so don't have time to research further.  Besides, I may be completely wrong.  Hopefully, the true experts will chime in.  However, many seem to have stopped responding to CS8 questions.