Camtasia 8/9: Cannot recover when recording directly to an .avi file, following system crash/restart.

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  • Updated 12 months ago
  • (Edited)
Whenever I am recording to an .avi file (instead of .trec), and I get a system crash or unexpected restart, I am unable to recover the file. When I restart Recorder it gives me the option to recover the video, but then I get an error message "Failed to recover recording from C:\Users...".  I've gone directly to the Temp folder to try to play the .avi, but apparently it's not usable as an uncompressed binary, and Recorder/Studio won't do anything with it.  So I'm left with this big file that isn't playable as a video, but Recorder won't recognize to convert into a video.

This isn't a one-time error.  It happens EVERY SINGLE TIME.  AVI files are simply unrecoverable.  Conversely, if I'm recording to a .trec file and the same thing happens, the recovery process works as intended, so this isn't something I'm doing wrong--it's only with the .avi recording option.  I'm not seeing any other posts on the internet about this problem, so I"m wondering if this is a problem with my system config.  I'm using Windows 10 (64 bit) and this happens with both Camtasia 8.6 and Camtasia 9. 

I've always chosen "Ignore" when it tells me the files are unrecoverable, so I've saved them.  I would love to know if there's a way to fix this and go back and recover the files.
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goldiethemoose

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Posted 2 years ago

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goldiethemoose

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I just wanted to follow up with more info.  I did some troubleshooting.  I paused the recording process and went to the Temp folder and found the screen_capturexxxxx.avi file.  I copied it, creating a second file called "screen_capturexxxxx-copy.avi."  I then manually crashed the program by quitting it from the Task Manager, and when I restarted Recorder I was prompted to recover the interrupted file, and once again got the error message as detailed above.  I then pulled both "screen_capturexxxxx" and "screen_capturexxxx-copy" into a hex editor and the files were exactly identical down to the last bit, which means the file had not or been damaged by the crash.   But if I do the same thing, pause the Recorder, and then click "Stop" to save the file normally  (i.e. no crash/recovery) Recorder has no problem converting the raw vid file into a usable .avi.  It's only upon restarting that this happens.   This means that there's no problem with the screen_capture files, but for some reason Recorder isn't recognizing them as something it can convert after a restart, whereas it does recognize them if it doesn't crash first.
(Edited)
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kayakman, Champion

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recommend you contact free tech support regarding this; your findings might be helpful
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goldiethemoose

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Thanks.  I did so.  The fact that it's happening every single time (and the trouble shooting steps I did above) leave me hopeful that a fix can be found and the files can eventually be recovered.

Do you know if this happens for other users (i.e. it's a flaw in the software) or if it's just my system?
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Joe Morgan

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Hello there goldiethemoose,

If your Operating System is Crashing. I would place the blame squarely on your system. Focus on correcting that problem. Once you've correct that, if you are still having problems with Camtasia.Then, I would contact support.
 
Without a sound Operating System.  I wouldn't expect any program to perform flawlessly. Especially during a crash event.

If your running Windows 10 you can hit the Windows key and type support.
Select the tab "Contact Support /Trusted Windows Store App" and you can get free Tech Support directly through Microsoft. They won't fix any and everything for free. However,  they do an awful lot of things for free. It's worth investigating.Before the release of Windows 10, they charged an arm and a leg for this service.
Most people don't even realize it's available for free at any level.

Regards,Joe
 
(Edited)
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goldiethemoose

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Joe, there's absolutely nothing that would indicate the problem is with my operating system. I'm NOT having a problem with it crashing frequently, far from it. Rather, on the EXTREMELY RARE occasions when my computer crashes or on the occasions when does some kind of unexpected restart (to install updates, for example), Camtasia Recorder has been unable to recover the .avi file as it does the .trec. That lead me to test this out by DELIBERATELY shutting down the program by quitting Recorder from Task Manager, in order to figure out what's going on.. I've probably done it 100 times, and it failed to recognize the file 100/100 times. Please also note the error check I did on the file using the hex editor, which indicated that there is no problem with the file. This appears to be a bug with the recovery feature --that's the only problem.
(Edited)
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Joe Morgan

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I misunderstood you.

You wrote this,
Whenever I am recording to an .avi file (instead of .trec), and I get a system crash or unexpected restart I am unable to recover the file.
 
To me that's a System Crash, not a Program Crash. Sorry for the misunderstanding.

Regards,Joe
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goldiethemoose

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I just got a message from tech support saying it's happening for them too when they follow the steps I outlined above, indicating it's a problem with the software, and they aren't able to offer a fix at this time. This seems odd to me, because I would think that if they were to sell software that purports to have a recovery feature, that they would test the recovery feature beforehand and make sure it works. Hopefully there is a fix for this before too long.
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ybucp20162022

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The same issue is till happening in the latest version