Camtasia 8 & 9 Refund

  • 1
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: After the issue at hand had been resolved, the conversation devolved into a thread that directly opposed our community guidelines.

Hello Camtasia Community, 

I needed Camtasia to work professionally and the program has glitched out horribly. Camtasia 8 UI was going black every time I inserted a video or exported it and was forced to re-open the program every time. I decided to upgrade to Camtasia 9, the program was even worse. The audio would not render properly, even in playback. The visuals were horrible even in 1080 HD. The UI was also glitching out and would not function properly. Any video that was added would skip and break the program. 

I have a custom build gaming PC with a GTX1060 graphics card. I also make music for a living so this is certainly not on my end. I decided to purchase Adobe Premiere Pro CC and it went above and beyond my expectations. I would like a refund for Camtasia 9 and possibly Camtasia 8. For those reading this, I would not condone any purchase from this company. You will not get your moneys worth as if you were buying from Adobe for only $20 a month. 

For employees reading this, you have truly let me down. I had high expectations that you would pull through and your engineers would shine. I now see that this whole company is a simple scam where nothing useful is produced and users are lured into thinking they can produce High Quality videos when it's just a unsuccessful ripoff of Adobe with simple non-functioning UI. 

I started Camtasia when I wanted to be a YouTuber and I saw Camtasia had the feature where you can record your face and screen at the same time. I supported the company by spending my money, I could have just ripped you off like everyone else. For those wanting to be a YouTuber, do not use this. Buy a camera with a Micro SD and use Adobe for editing. Camtasia will not assist you. Thanks for the years, I hope I can got all my money back or I will continue to post my experience everywhere. 


      Kyle Allen Music
Photo of Kyle Allen Music

Kyle Allen Music

  • 16 Posts
  • 2 Reply Likes
  • Betrayed, Let Down, Ripped Off, Scammed

Posted 3 years ago

  • 1
Photo of Robert R.

Robert R., Online Community Admin

  • 1667 Posts
  • 543 Reply Likes
Official Response
Hi Kyle;

I just wanted to inform you that I am closing and archiving this thread as the initial issues that you experienced have been ultimately addressed and the continuing conversation has gone far beyond the topic at hand. As the conversation no longer adds value to the thread, the community, or TechSmith as a whole, and has deviated far from our Community Guidelines, I will be closing, and archiving this thread.

For those that are currently following this thread, you are welcome to reach out to me directly at if you have any concerns over the reasoning behind this decision.

Thank you.