Camtasia 8 & 9 Refund

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  • Updated 3 years ago
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Hello Camtasia Community, 

I needed Camtasia to work professionally and the program has glitched out horribly. Camtasia 8 UI was going black every time I inserted a video or exported it and was forced to re-open the program every time. I decided to upgrade to Camtasia 9, the program was even worse. The audio would not render properly, even in playback. The visuals were horrible even in 1080 HD. The UI was also glitching out and would not function properly. Any video that was added would skip and break the program. 

I have a custom build gaming PC with a GTX1060 graphics card. I also make music for a living so this is certainly not on my end. I decided to purchase Adobe Premiere Pro CC and it went above and beyond my expectations. I would like a refund for Camtasia 9 and possibly Camtasia 8. For those reading this, I would not condone any purchase from this company. You will not get your moneys worth as if you were buying from Adobe for only $20 a month. 

For employees reading this, you have truly let me down. I had high expectations that you would pull through and your engineers would shine. I now see that this whole company is a simple scam where nothing useful is produced and users are lured into thinking they can produce High Quality videos when it's just a unsuccessful ripoff of Adobe with simple non-functioning UI. 

I started Camtasia when I wanted to be a YouTuber and I saw Camtasia had the feature where you can record your face and screen at the same time. I supported the company by spending my money, I could have just ripped you off like everyone else. For those wanting to be a YouTuber, do not use this. Buy a camera with a Micro SD and use Adobe for editing. Camtasia will not assist you. Thanks for the years, I hope I can got all my money back or I will continue to post my experience everywhere. 

Regards, 

      Kyle Allen Music
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Kyle Allen Music

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  • Betrayed, Let Down, Ripped Off, Scammed

Posted 3 years ago

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Timbre4, Champion

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As the British like to say, bollocks. I have hundreds of Camtasia produced videos on YouTube. I've had nearly 15 years of success using Techsmith products .
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Mike Shaw

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Likewise.  Maybe your Gaming computer should be used just for playing games.  As for using Adobe ... hard luck.  I use Media Composer  - or Edius for quick video edits - and while Camtasia matches neither, it certainly can handle Tutorial edits very well indeed on my non-gaming computer.
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Kyle Allen Music

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My computer is used for creating professional music, videos and the luxury of gaming. I needed a software that would meet my expectations and Camtasia did not. I have already learned Adobe's product and expect a refund from Camtasia shortly. 
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Kyle Allen Music

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Thank you Timbre4 for the comment. I wish I had the luck you did with Camtasia however; I have found it does not get the job done for professional quality video editing. I will be asking for a refund tomorrow. 
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xlwithus

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Understand your frustrations Kyle...but please don't be so negative. Many of the top marketers in the world use and recommend this product and I have myself have used this product without issue countless times over the past few years and the performance has always been impressive. I'm so grateful for what Camtasia has helped me accomplish that if it glitches out now, I won't mind one bit. There must be some rational explanation for your issues. Camtasia is a rock-solid, high-quality program and few would argue with this. Try installing itunes...and running Camtasia again. Did you go through their trouble shooting guide? 
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Kyle Allen Music

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Yes sir, I meet all of the hardware and software requirements. I also looked through the trouble shooting guide and I found it would not help me. I hope they can refund me and get this over with. 
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Rick Stone

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I have to agree with Timbre4. I too have been using TechSmith products quite successfully for roughly the same amount of time.

I'm wondering if this is boiling down to simple expectations. Unrealistic expectations. Some will likely try to skewer me for this comment, but it's simply my own viewpoint. Camtasia was never created from the onset to compete with things like Adobe Premiere Pro or Sony Vegas. The fact that these tools are used as the benchmark when making comparisons is amusing to me.

I've always found that Camtasia does what it was designed to do quite well. And the simple fact is, it was designed to record your screen activity and easily produce a video of it. It was never designed to produce complete movies to be played in theaters across the world.

Now the simple fact that so many try to use it for editing and producing movies is really a testament to its simplicity and ease of use. I honestly wish you the best of luck in coming to terms with Adobe Premiere Pro in anything remotely close to the time it takes you to become effective using Camtasia. Heck, it will likely take you longer with Premiere Pro just to figure out what preset you want to use to begin a project than it would to learn some cool stuff in Camtasia! Talk about a bewildering array to choose from.

My bottom line answer to anyone would be this. Do you have video from a camera that you want to edit and produce to a variety of formats? Then Camtasia may not be your tool. Certainly give it a try. After all, that's what the evaluation period is for. But don't be surprised if it doesn't work as well as you had hoped.

But if your goal is to record your screen activity and share it with the world? By all means, Camtasia totally rocks for that purpose. I work with Adobe Captivate as well. It can operate similar to Camtasia. But even in Adobe forums, when I hear someone is wanting to record videos I heartily advise them to drop Captivate like a rock and go for Camtasia because they will be so much happier with the ease of working with that type of content.

Just my own $.02 worth. (which isn't much these days when adjusted for value)

Happy New Year all... Rick :)
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Frank

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I concur with Rick. You cannot possibly compare Adobe Premiere or other advanced video editing software to Camtasia, which is mainly focused on presentations based on screen recordings. I too have used Camtasia to produce many youtube videos and it just works great.

However, for specific editing tasks, effects etc, I use Cyberlink PowerDirector, which I recommend to both beginners and (semi-)professionals. Clips produced there can be easily imported to Camtasia to finish any professional looking presentation.

Just keep in mind that no software is perfect, including hardware drivers, which can be a real problem. Eg. the latest drivers are not always the right choice. In my case I had to go back a version to have everything going smoothly on my system and it took me a while to figure it all out.

Working with graphics and audio often means you need to keep tuning your system with combinations of hardware and software until you have a good running workstation.

Camtasia like other software is tested for different hardware configurations and operating systems, but they cannot possibly cover every possible configuration, meaning some people will have problems on their system. That's what customer service is for and the makers will be glad to find solutions for problems they themselves have not encountered.

So don't expect software to always work out of the box. It is unrealistic and it doesn't do justice to the efforts made by the programmers to create this great, easy to use video presentation software.
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Kyle Allen Music

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Thanks for your comments, sir. I have already learned all of the mechanics of adobe's product in a fraction of the time I learned Camtasia. I suppose easy to use doesn't always mean top notch quality. I hope they will refund me tomorrow so I can move on from Tech Smith. 
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mail

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What concerns me as a long-time Camtasia user (since version 3 on numerous Windows system), is not that Kyle Allen Music has some system incompatibility that keeps him from using it.  Many thousands of us don't have those system conflicts and think the product is excellent.

What IS troubling is that Kyle Allen Music didn't make his point once and just start using products he likes. No problem with that. But he went on and on and on in a rather spiteful manner. Others fed the beast. I reject that.

I have been a Techsmith customer long enough to know the tone on on this forum has turned nasty in fairly recent times. Previously, it was a place where you could share problems and techniques in a positive and helpful way.  Now,  we are experiencing the dark side in far too many cases.

Can I suggest we go back to the old way? We had light then, not heat, and it was a better, more helpful place to visit.
 
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Joe Morgan

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Yeah , when "Champions" and other long term members of this forum attack posters who are angry and upset.
Things go downhill in a hurry. The language was over the top in the initial post from Kyle Allen Music. There's no disputing that.
But I also understand frustration and that's how language gets out of control."Fair or Not"

There are some people that will stoop to the same level to defend TechSmith and they do it every time they read a similar post.
I've spoken out against it and have been attacked for saying so as well.I've also been the guy that's mad about Camtasia crashes costing me hours of my wasted time.My reaction's could have been better.

Rick is here in full attack mode even though he called for better Forum Etiquette a year or so ago.https://feedback.techsmith.com/techsmith/topics/forum-etiquette
Read it yourself, he says he feels there should be ZERO tolerance for personal attacks in this forum.Yet he is ones who attacks. He even attacked me in the very same thread.I make people mad by understanding where people complaining are coming from and standing up for them.  Oh well,

Thanks for your feed back mail

Regards,Joe
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Timbre4, Champion

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You have wonderful tutorials and you help a lot of people with your time; you know the programs very well, I will give you your due.There any number of posts I read and skip, knowing which ones  you will almost surely respond to and get the glory.

The programs are not without issues, we all have our own list of complaints. These appear all the time and most issues are presented using reasonable language. Some are procedural (where tips help) and others are code flaws that have to be examined for potential cures. I don't believe I've ever said anything untoward in these instances.

However, I do subscribe to the definition of 'champion' below and do take it seriously. Nowhere does it mention 'turning a blind eye'. When I see such over-the-top, unfounded language as you admit exists in the original post here, I'm not going to let it go unchallenged, because THAT creates an unfair impression of the company and the people. I will continue to comment as such where I feel it's warranted.



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Joe Morgan

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I give you credit Timbre, your attitude has improved over time.

You've always been a relatively stealth attacker anyway. You rarely throw the stones yourself, but you don't mind hitting the like button showing your approval when others do.
 
Regards,Joe
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Kyle Allen Music

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This is sad. Watching a grown man defend himself. 

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