Camtasia 8 and 9 Both Crash, Do I Go For Snagit?

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I purchased Camtasia eight several years ago and it originally worked and then I kept receiving error messages, which meant that I could never use Camtasia eight again. Recently I upgraded to Camtasia nine which worked fine, but now has stopped working and is unusable. I can spend time making a video but when I try and save it or upload it to YouTube, Camtasia crashes!

I'm very thankful that I have a very basic secondary screen recording software, although I use this most the time due to its simplicity and it is totally problem free. Having said this I would like something with a little bit more functionality and I am thinking of trying SnagIt.

I am utterly amazed that Camtasia does not work, as it is a paid product. I'm thinking of trying Snagit, but very reluctant to pay for something that is produced by a company that produces software that doesn't work.

I am using a Dell Latitude Windows 10 laptop with an i5 processor and 16 GB of RAM which I believe should be adequate to run Camtasia.

Any helpful thoughts would be appreciated on the subject, please.

Thank you for reading. 
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Roy Bretton

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Posted 1 week ago

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Photo of Joe Morgan

Joe Morgan

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For starters, Camtasia 8 is no longer supported by tech support but Camtasia 9 is.
And its a "Free Service".



So that would be my first move. I'm thinking whatever is going wrong with Camtasia 9 is also effecting Camtasia 8.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

I haven't produced anything with Camtasia 8 since running head to head rendering speed tests with Camtasia 2018 beta and Camtasia 9 & 8 about 6 months ago. Camtasia 8 was working great back then on my Windows 10 Desktop. 

You shouldn't need need SnagIt, you just need to find out whats wrong. Camtasia 9 works better than 2019 due to a graphics card incompatibility issue on my computer.

 4th Generation Intel Core i7-4770 processor 3.40 GHz (8M Cache, up to 3.9 GHz)

16GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA - -    Supporting   4 Displays

Regards,Joe

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Roy Bretton

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Thank you for your help Joe, I have emailed support and they are very helpful and I believe that we have now fixed the problem. It appears the problem was with the files going to my documents which are connected to one drive and I believe that one drive was trying to synchronise and creating issues.

Thank you for your help and enjoy your day.

Kindest regards,

Roy
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danielosasp

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Também Acho isso Impressionante mediante a situação da compra que você fez conforme eu também quero para fazer dinheiro online através de videos do youtube.
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Kelly Mullins, TechSmith Employee & Helper

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Oi,
Bem vindo a este site!

Há muitas pessoas que ganham dinheiro com seus vídeos do Camtasia. No YouTube ou no próprio site.
Então, com alguma prática, talvez você consiga fazer isso!
Kelly
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danielosasp

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Muito Obrigado vou Pesquisar Sobre !!
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

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