Camtasia 8 RECORDING FREEZE when connect to the second monitor

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  • Updated 4 years ago
When using multiple monitor (one on laptop another external), I can record normally without any error but finally the saved file only show a frozen screen with the mouse movement. I suppose camtasia support two monitor mode right? (I only need to record in one of the monitor but would like to have two to access some other info in another monitor sometimes.) Any solution?
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hosais

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Posted 4 years ago

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Timbre4, Champion

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Hello it should work fine with two monitors I do it all the time . Doublecheck which screen area you have selected to record. Doublecheck which screen area you have selected to record. It sounds like the selected area is incorrect.
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hosais

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Thank you for your reply. My problem is not the wrong area selection because if I start the recording when the application minimized, the background can be seen (a picture). When I click the application, the application was not showed. The only thing is the mouse cursor and the windows background (desktop).
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hosais

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OK. I reboot my computer and it worked!!!! It seems a software conflict issue. I will try to find the root cause. Thank you for your info. :)
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Timbre4, Champion

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Hooray!

Sometimes a PC can't load the resources it needs properly and a re-boot clears the deck.