Camtasia 9.0.3 "run as administrator" context menu missing from startmenu shortcut ?

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  • Updated 2 years ago
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Ever since upgrading to Camtasia 9.0.3 from 9.0.1 the startmenu shortcut doesn't have the option to start Camtasia or the Recorder as admin..

Not a big deal but just wanted to confirm
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JITZ

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Posted 2 years ago

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ExpertNovice

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Interesting.  I am using CS8 and Win10 so there is a difference.  In All programs I still have the run and run as admin.  However, instead of all apps I always use the Quick Launch task bar (speed and little task bar space used).  The run as admin is missing.  I can run as admin from the application but not a shortcut.  Strange.

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Fred Grover, Champion

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I can also say or verify that when in the Start Menu and right clicking the options for CS 9 that the Run As Administrator Option is not there for either the CS 9 Editor or CS 9 Recorder. But, in the CS 8 it has this option in both places and I am on Windows 10 64 Bit Home Version Laptop.

Now with a Desktop Shortcut I have the options on both the CS 9 Editor and CS 9 Recorder if I right click on the icon(s) to Run As Administrator so I am wondering if this is something TechSmith removed or a bug. I am going to put in a support ticket myself just to find out and what the reasons are if they did remove this option and will try to post it back here. Thanks for sharing this information and have a great day/night.
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Robert R., Online Community Admin

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Hi there;

What version of Windows 10 are you running? Additionally, are you looking at the "Recently Installed" apps portion of the Start Menu, or are you in the "All Apps - TechSmith" folder within the Start Menu?

-Robert
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JITZ

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Hello Robert,

First of all sorry for the late comment. Got busy with work

Anyway I'm running Windows 10 1607 14393.693 x64 and no I'm not looking into the "recently added" section but on the all apps in startmenu.

I did a repair using the CS9 update setup file and a PC rebot after that solved the problem.
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Fred Grover, Champion

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It is on the All Apps and the Recently Installed in my case Robert. However after talking to Jason from TechSmith Support I was instructed to do an uninstall of the Camtasia Studio and to make sure you back up your Library First as you do not want to lose anything you have added. And then go to the help menu and Technical Support and click on that and then Save to File and open that up in Notepad and look for your Key (License Number) and save it and do a complete reinstall after uninstalling the software and this should then work. Support is looking into why this happens when doing an upgrade only install.

I am not sure if all users are experiencing this issue but for those who are this is the temporary work a round for this issue. Links are below for some screenshots from Jason and the Download of the full Program for reinstalling.

https://support.techsmith.com/hc/en-us/articles/204514357

Then this screenshot shows where to find the above:

https://www.screencast.com/t/gN6jtfihlgP

The download for the newest full version of CS 9.0.3 is below:

https://download.techsmith.com/camtasiastudio/enu/903/camtasia.exe

Keep In Mind: You will want to follow the above steps as when you uninstall and re-install you will need to put your key back into the software and also make sure you have anything in your Library Backed up so you do not lose those and you can then import those settings back in.

This is kind of a pain to have to go through when just trying to do an update from the Check for Updates and downloading and installing the update so hopefully they will find a solution soon and post it back here that it has been corrected/fixed.

You will have the option to keep the files on the uninstall but I went with delete them and had my Library Settings backed up just in case which is advisable in my opinion. Always better to be safe than sorry and lose anything.

I have just went through these steps and can now use the Right Click on the CS 9.0.3 Editor and the CS 9.0.3 Recorder and when looking under the More Option it shows that I can now Run As Administrator.

I hope some of you like and find this information helpful and that TechSmith comes up with more information on why it does not work properly when just doing the upgrades. Have a great day/night and let us know if this works for you and post your finding back here please. Cheers ~ Fred.
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JITZ

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I do hope they fix this soon. I hate running apps without the admin privileges.
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ExpertNovice

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Note:  I don't need to run Camtasia as administrator but may have found a solution for you. Upon reflection it may not work because, in my case, the Start Menu (All Apps) entry has the option to run as administrator and yours does not.  Based on the resulting shortcut it may be the inclusion of that option is based on a registry entry.


Use the Run command  (Winkey + R or Right click Start and select Run)
Type shell:AppsFolder
Click Ok     (All Apps entries are listed)
Right Click the desired application.
Select Create Shortcut
Click Yes to place the shortcut on the desktop.

Now place the shortcut where you want it.


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JITZ

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Hey everyone,

Instead of doing the lengthy process of uninstalling and reinstalling, I got around  by doing a "repair" using the updated setup file downloaded and then restarted my PC and it solved the issue. I hope it helps everyone.

Good Day :)
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Fred Grover, Champion

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That is a great suggestion and thanks for sharing. Hope others who have this issue give your idea a try and it works for them and they let us know by posting back here. Like hearing feedback if something or a method is found useful. Thanks for posting and have a great day/night.

Cheers ~ Fred.