Camtasia 9.0.4 crashes when trying to drag Keyboard Shortcut Callouts

  • 1
  • Problem
  • Updated 2 years ago
As the title says Camtasia 9.0.4 crashes when trying to drag Keyboard Shortcut Callouts. As soon as I try to move the callout it will crash the application.

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Bernd Jaeger

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Posted 2 years ago

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Mike Spink, TechSmith Support

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Hello,

With initial testing we're not able to reproduce the issue.  Can you submit a support ticket so our support team can get a crash dump file and dig into the problem a bit more?

Thanks!

Mike
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Bernd Jaeger

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Done. Submitted a ticket.
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Tricia Ransom

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"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash.  We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size.  That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."

https://support.techsmith.com/hc/en-us/articles/203729298-Camtasia-Windows-Crashes-or-runs-slowly-du...
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Bernd Jaeger

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Well, that won't apply to my project. It was a test recording with 20 Seconds Video and NOTHING except the Shortcut Callout applied. :-(