Camtasia 9.1.0 Audio Not Recording in Screen Capture or Voice Narration (Mic works in Audition)

  • 1
  • Problem
  • Updated 1 month ago
I've tested the microphone setup by successfully recording audio using Adobe Audition with no issues.

Camtasia is not recognizing that my microphone is connected. The popup dialog states "Connect a microphone to record voice narration" whenever I click on the "Start Voice Narration" button. I've also checked the settings under Record > Record inputs -- where it shows my setup of Senal-Audio Technica Headset. When I speak, I can see the audio levels (green bar) changing in the Voice Narration panel. I have the volume turned up to the highest level, but still get the error message.

 

Thanks in advance for any suggestions.
Photo of maura.sullivan

maura.sullivan

  • 3 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Ed Covney

Ed Covney

  • 1052 Posts
  • 524 Reply Likes
Can you show us what Windows "sees"?
Control Panel, Sound, Recording tab. 
Photo of maura.sullivan

maura.sullivan

  • 3 Posts
  • 0 Reply Likes
I rebooted with the headset plugged in. That allowed me to record but differently than I expected: 
Track 1 = audio/video combo recording
Track 2 = duplicate audio recording (identical to what I got when I separated audio/video in track 1)

When I tried to just record Voice Narration this time, I got a different error. It looked like everything was working (the playhead was moving and there was a stop button). After clicking on Stop, I got a new popup dialog: "No audio recorded."





Thanks.
Photo of Ed Covney

Ed Covney

  • 1052 Posts
  • 524 Reply Likes
Your not showing what Windows sees. Please: Control Panel, Sound, Recording tab.  Also what version of Windows are you using?
(Edited)
Photo of maura.sullivan

maura.sullivan

  • 3 Posts
  • 0 Reply Likes
Sorry. Although that tab says the audio is not plugged in, it is. I have successfully recorded audio exactly as it is currently setup using Audition. I have not changed how any hardware is connected. Running Windows 10.

Photo of Ed Covney

Ed Covney

  • 1052 Posts
  • 524 Reply Likes
"Stereo Mix" is disabled, that should prevent you from recording system sounds unless it is listed and enabled on the Playback tab. In any event, make sure Windows only lists one active playback destination - preferably a headset . This may be a Camtasia problem - I'm on v2020.0.1 and have can use USB or 3.5mm Headsets w/ mics but I have to fiddle with the Dev Mngr's Recording tab every time I change the which one I want to use.  

In this video (no sound), I demonstrate Windows "Device Manager" reacting to sound devices as I turn them on and off, always within 1 second (it's on a timer). Camtasia only sees devices that are turned in Device Manager. If I open Camtasia, then plug in my mic, too late, it wasn't there when Camtasia started. The fact that Camtasia doesn't recheck when "Record" is pressed is yet another Tech Smith bozo no-no.  HTH

https://www.screencast.com/t/ArQbssSUt