Camtasia 9.1.1 doesn't read IOS iPhone X video files? Seriously?

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  • Updated 5 months ago
I shot videos with an iPhone X and tried to edit them with Camtasia v9.1.1. Despite IOS Camera settings to Most Compatible, Camtasia still isn't robust enough to read MOV files. Camtasia Support, responding to dozens of users running into this exact same predictable problem, writes saying we're supposed to download some 3rd party software, "Handbrake" in order to convert .MOV videos into a Camtasia readable format. I am now deep in the bowels of Handbrake's user manual that details out endless options as I'm sidetracked into mastering a piece of software I should never have had to even know existed, let alone master.

Seriously? Is IOS generated video such an obscure little format that TechSmith/Camtasia doesn't deem it significant enough to support?  

Obviously, I'm ranting but I've got dozens of clips I needed to knock out and hours later I'm down a rabbit hole decoding software parameters for a 3rd party software trying to fix YOUR problem. Whoever runs the TechSmith/Camtasia Development team should get back on track and cover the basics instead of adding another whistle or bell that only your marketing department is clamoring for. I'm left feeling ice cold about getting the latest upgrade.

Fix your existing code! Figure out how to read IOS .MOV files for fix sake!
  
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edgar

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Posted 5 months ago

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Dubie

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Camtasia 8 can do .mov files and you can register it with your Camtasia 9 key.

You can download the last updated version of v. 8 here.

https://www.techsmith.com/download/oldversions

I keep v.8 and now 2018 both on my machine for this and some other reasons.

.Mov was removed in v.9 going forward mostly because of Apple's discontinued support of Quicktime on Windows because of security  reasons.

So the options are to covert the .mov to mp4 or use v.8 for these type of occasions.

:)
(Edited)
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edgar

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Thanks Dubie. It looks like this is the best solution for now. The time and extra effort involved in converting files makes no sense. Back to v8 I go. Thank you again. 
Edgar V.
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paulwilliamengle

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Real quick. Have you tried TechSmith Fuse to transfer the video on your phone over to Camtasia?
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edgar

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Hi Paul. Thanks for your tip. I downloaded it and it worked. But the time and extra effort would add up quickly since I'm shooting dozens of clips, short and long. I need to punch these out quickly. It works, but is impractical for my situation. Nevertheless, grateful that you took the time to offer a solution.  :)
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paulwilliamengle

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No problem, dude! At the end of the day, you gotta do what's best for you. 

I just hope there can be a more elegant solution can be reached by Apple or Techsmith. Cause around October 2018, Techsmith will stop supporting CS8, which may impede your workflow. 
 
One last thing (see video below - pardon the poor quality - not used to Camtasia for mac). So I tried switching the format my iPhone records in because I read (https://www.gadgetsnow.com/how-to/how-to-change-default-image-and-video-formats-in-ios-11/articlesho...) here that it might do it in Mp4 vs. MOV. 

If you are so inclined, maybe see if that helps? 

My best. 

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edgar

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Thanks for the video! I Just downloaded v8, so I'll get rolling with my project soon enough. I had read about the "Most Compatible" setting before while working my way through all the other posts from people running into the same problem. I was all excited until I recorded a gaggle of videos that later were rejected by Camtasia 9.1.1 just as before. It seems to have done the trick for others, but I'm one of those not seeing any change. 

But hey, maybe one day, an actual Camtasia tech will read what's posted all over the place and acknowledge the frustration and maybe even do something about it. :)