Camtasia 9.1 Recorder starts but doesn't show up

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  • Updated 11 months ago
Hi guys,

I have been using Camtasia 9.0/9.1 for a while.  I'm switching to a new computer and installed the latest build from the Techsmith web from couple of weeks ago, 9.1.1.2546.  Camtasia seemed to work fine, but the recorder would start, but the window does not show up anywhere!  If I open Task Manager, it shows up there, but it is not anywhere on the screen (dual monitors) and alt-tab does not bring it up.  

So I uninstalled 9.1.1 and installed an older copy I had, 8.6.0.2054.  Recorder works fine, shows up, records and no problem. 

My older computer was a i7-3770K with 32GB of RAM and latest build of Windows 10 Home.  I never had any issues with the recorder on it.  The new computer is a AMD-Ryzen 1600X with 32GB of RAM, using a Gigabyte GeForce GTX 750Ti video card and also latest build of Windows 10 Home.  

I uninstalled 9.1 twice and re-installed, rebooting in between and in all cases, the recorder behaved the same way.

Best regards,
Arnor Baldvinsson
Icetips Alta LLC
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Arnor Baldvinsson

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Posted 11 months ago

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kayakman, Champion

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I'm guessing that Recorder is maybe displaying outside your screen area?

Maybe try resetting screen resolution to a larger area; if Recorder then shows up, move it to the center?

just brainstorming here

best to contact free tech support
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Rick Stone

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One way to try and coax it into view is to use the Windows key and the left arrow key.

Try to give it focus by clicking on it in the Taskbar, then press the Windows key and hold it as you press the left arrow key a couple of times.

Cheers... Rick :)
(Edited)
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Arnor Baldvinsson

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Hi guys,

Should have thought of that!!!  For some reason the "wrong" monitor came up as the primary monitor when I started it on the dual monitors, so maybe the recorder thought it was somewhere else ;)   I was setting it up on a single monitor then moved to two and I think I had the recorder running while I was on the single monitor.

Will check it out over the weekend and let you know!

Thanks and have a good weekend!

Best regards,
Arnor
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Arnor Baldvinsson

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Hi guys,

No such luck:(  The monitor I had it on when I installed it is smaller resolution than the ones I'm using.  The program also does not gain focus, so trying to move it does nothing.  When I open the details in the Task Manager and go to the wait chain it tells me it's waiting on svchost.exe:    "CamRecorder.exe is waiting for another process (svchost.exe)"

I've turned off antivirus and firewall, no differrence.  No change.  The recorder from 8.1 works fine.

Best regards,
Arnor
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kayakman, Champion

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at this point ...

best to contact free tech support; maybe they can help
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Rick Stone

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Hopefully once you get the issue resolved, you will return and update this thread with what the result was!
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Arnor Baldvinsson

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Hi guys,
I have reported this to Techsmith teck support and I'll post here if/when there is a resolution :)

Best regards,
Arnor
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Arnor Baldvinsson

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Hi guys,

OK, here's the scoop!  Support put me on the right track.  The motherboard comes with Nahimic software for audio control.  Apparently this software does not work with Camtasia 9.x.  This software runs in the tray and if I shut it down I can start the recorder just fine.  But it wouldn't record sound and popped up an error message.  So I tried the 8.1 recorder to make sure and sure enough it recorded sound just fine.  I then ran the 9.1 again and lo and behold it worked and recorded sound without problems! 

Support suggested uninstalling Nahimic, but I'm not keen on that because one of the reasons I bought a gaming motherboard for this machine is to enjoy better quality sound etc.  But I can work with these quirks and I can keep 8.1 around for recordings - it seems to work without any problems.

Best regards,
Arnor
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Rick Stone

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Happy for you that you got it resolved!

And appreciate your sharing the outcome.

Cheers... Rick :)