Camtasia 9 Audio Issue

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I am able to record audio with Camtasia 9, but nothing shows up on the audio meter during recording. The audio track (2) in the editor doesn't show any audio waveform.

1. I am on a Windows 10 Pro system.
2. I am using an external sound mixer connected via a USB connection.
3. I have Stereo Mix (Realtek High-Definition Audio) selected as the source.
4. Do not record microphone is not selected
5. Record system audio is selected.

I get good audio when I play back the recording. I simply have no sound level showing up in the Recorded Inputs area of Camtasia Recorder 9. I find this a bit troubling, and would like to see what my audio input level is. I did try this on my MSI laptop computer. I followed the steps to enable "show disabled devices", select Stereo Mix, etc. in Windows 10. I then selected Stereo Mix in Camtasia 9 recorder, and deselected "Record System Audio" and everything works fine on the laptop. The meter displays the audio level recorded. The difference is that the MSI shows a red circle with a line through it on the Record System Audio, visually showing me that it is disabled. That does NOT happen on my desktop computer when I deselect "Record System Audio". So I am stumped at this point why I am not seeing an audio level being recorded???

This is the first time I have posted on the TechSmith forum, so I hope I am detailing this properly. Any assistance would be greatly appreciated. 

I do have to say that Camtasia and SnagIt are two of the most beloved applications I use in my courseware development. Simply great tools that get better all the time!!

Thanks, PTSDON
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don

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Posted 2 years ago

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Fred Grover, Champion

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I am not sure what External USB Mixer you are using so if you could give more information on that it may or may not help. How are you recording and what are you trying to record ? A software audio app, or something else ? Do your Windows Audio Settings for Playback and Recording match what your USB External Mixer has for settings. When you say you unchecked the Record Mic and had the Record System Audio checked it will just record your audio coming from the system and it is on one track but if the input from your mic is not going into the system then it will not record your voice pending on the setup you have and how it is all hooked up. When both record mic and record system audio are checked then you should have one track with the video and audio and track 2 should show the audio. Let us know and maybe I can help with it as I use a Mackie 1642 VLZ3 Pro Mixer with my system and have no issues but mine is not connected by a USB straight out from the Mixer and I use USB Sound Cards for my setup and record into a Roland R-05 Digital Recorder for having a backup of the sound if something goes wrong so I can export and then import my audio back into the video. There can be a few things that can cause this issue and personally I feel TechSmith should have a better audio integrated into their software for audio when it comes to the meter levels and a few other things. Sorry for your issues and inconvenience here and appreciate the post and hope to hear back more with more information on your setup and how it is connected etc.

You can also contact the Manufacturer of your Mixer and see what they have to say for routing audio in and out and back into a computer for using Camtasia Studio too. Or put in a Support Ticket which is free with TechSmith if we cannot get it figure out and see if they have any ideas. I would like to say I may have the Title of Champion which just means I contribute and have experience with the software but am just a user like anyone else on this user to user community forum. Tech Support Contact Information is below:

TechSmith Support

Support ticket link: https://support.techsmith.com/hc/en-us

Our Customer Service Team can be contacted by phone at:
Phone: +1.517.381.2300 ext. 636
Toll Free: 888-750-0686
(U.S. & Canada Only)
We are open Mon-Fri, 8AM-7PM Eastern Standard Time.

Hope this helps a little and we can get you up and running. Thanks again for posting and have a great day/night.

Cheers ~ Fred.
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don

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Thank you for your quick and detailed reply. Here is a quick overview of my situation. 

1. I have a Behringer Xenyx X1622 USB mixer (connected via a USB connection to my Windows 10 desktop)
2. I am recording some web-based videos for archiving technical presentations (not YouTube) via the browser for this particular recording project.
3. I mentioned in my post that I had "Record System Audio" not selected. Well, when I did that to match the Camtasia settings on the laptop, I got no audio. So when I re-selected that option I had audio again.
4. I import the audio from the desktop to the Behringer mixer via the USB connection. The output is sent to a Bose sound system via the RCA Main Output jacks from the mixer. There may be a better way to connect things, but this seems to be the arrangement that works best for now.

I would like to say that I am an audio wizard with all this "high-tech", but that is not the case. I have been learning more as I go. I use the mixer to introduce various sound inputs from other sources, like Amazon Firestick audio, audio from my laptop, a couple of condenser microphones for making training videos, etc.

I have to say that my issue is minor compared to not being able to record sound. I just don't know why my setup doesn't provide Camtasia what it needs to display my audio levels, so I have to hope and text audio, once the video has been recorded and played back.

Thank you for the information on the support link to TechSmith. Your reply is greatly appreciated. It is people like you in the user community that makes this a great forum to exchange ideas that improve the overall experience using these products.

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Fred Grover, Champion

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Your welcome don and thanks for the compliment and glad it helped a little and you liked it. I am not an audio wizard or expert myself but have learned a lot and there is always more to learn. I mostly used the Mackie Mixer for recording band instruments or live audio situations and events, Dj'ing, etc. I am glad it is working for you the way you want right now but yes there is more to be able to accomplish with a Mixer Board and a lot to learn.

I have a couple questions for you on your connection and so forth.

1. You stated "Behringer Xenyx X1622 USB mixer (connected via a USB connection to my Windows 10 desktop)" - So does it show up in your audio properties as a Behring USB Audio Interface when you right click on the mouse over the speaker icons for Playback and Recording as your default device for those then ? Hope that makes sense as I am trying to figure out what it is named for the USB Audio Interface Device. It is a Mixer but when using the USB it is called or should I say works more like a USB Audio Interface/Soundcard so you can route the sound from your Mixer to the Computer and also Return the sounds back into the Mixer from the computer.

2. Are you recording into an audio software that came with the Mixer when you do your recordings ? Something like Cubase, Reaper, Etc. or another DAW Software ? I asked that because you stated this below:

 "I am recording some web-based videos for archiving technical presentations (not YouTube) via the browser for this particular recording project."

What software are you using to record these videos into ? If it is Camtasia Studio and you are getting the audio and video with no issue then you are good to go for that purpose.

3. You stated this below also:

 "I mentioned in my post that I had "Record System Audio" not selected. Well, when I did that to match the Camtasia settings on the laptop, I got no audio. So when I re-selected that option I had audio again."

 So I took a look at your Behringer USB Mixer Manual online and noticed it has or should have two Red Buttons that are labeled and the first one on the left is 2-TR/USB just below them are the Sub 1-2 and the Main Mix Buttons and the other one is labeled 2-TR/USB To Main



Is the button on the left Pushed Down/Depressed and the one on the right in the Up Position/Unpressed ? The reason I ask is the button on the left (Main Mix which is anything plugged into the Channels on the Mixer) for example Mic, Laptop, iPad, iPod, another computer or laptop, etc. and the button on the Left (Main Mix) should be pressed down and the one on the Right (2-TR/USB To Main) should be in the up position. This records what is going into the mixer to the computer. If that red button on the Left (Main Mix) is not pressed down you would not be able to record sounds from the Mixer into the Computer if using an audio software as listed above or into Camtasia for the meters to see your mic. Which keep in mind those audio level meters in Camtasia Studio Recorder will not match your Mixers exactly that is why you would need to use the slider for the Mic Level in the Camtasia Studio Recorder if that makes sense so it does not clip/distort you audio. More less send the audio from the Mixer into the computer.

Now as far as the red button on the right if it is pressed down then you should be able to monitor what is coming from you computer back into the Mixer but, if the System Audio is recorded it may cause an echo or not pending on how the sound properties for default devices are setup in Windows. You see the red button on the right is to record from your Mixer into the computer and the red one on the left is for monitoring or sending the sound from your computer back into the Mixer and it has to be pressed down in order for you to monitor that sound. And the bad part is if the buttons are both pressed won then it will not work correctly and it is not a true reroute back into what you hear when recording so it is a give or take situation unless you hooked it up a little differently. You said you were using your Desktop Windows 10 Computer correct ? If that is so and it have a Headphone Jack which is like a Line Out then we can maybe work something out with some cables. I can try to explain that later if you want me to.

Contact me at blindboyfred@hotmail.com and if you have TeamViewer we can remotely connect up sometime.

And last but not least you stated this below:

" I import the audio from the desktop to the Behringer mixer via the USB connection. The output is sent to a Bose sound system via the RCA Main Output jacks from the mixer. There may be a better way to connect things, but this seems to be the arrangement that works best for now."

So when you said you import the audio from the desktop to the Behringer Mixer Via the USB Connection how or should I say what cables do you have connected to do that? Pictures of this would help or a short video showing how you currently have everything connected.

Then you said the Output was sent to a Bose Sound System Via the RCA Main Output Jacks from the Mixer. In the image below are those the correct RCA Inputs and Outputs you are referring too ?



Do you use a Digital Recorder connected to your Mixer or anything for backing up the audio if something goes wrong with your laptop/desktop so you do not lose your audio ? If not there are ways to do this too that can be discussed in private if you would like. Mixers can be a tricky thing to learn and and all the things that can be accomplished with them but once learned it is not to bad at all. Always more to learn though.

Sorry for all the questions and the long post but if I am thinking right with the way you have this connected then it may not show your audio levels in Camtasia or there is a wrong/incorrect setting somewhere in the Default Windows Devices for the Recording and Playback. I use 2 to 3 USB Soundcard which are iMic Griffins for my mixer and a Behringer UCA-200 USB Audio Interface as my Mackie does not have the direct USB Out like yours but neither did my old Behringer Mixer. We may still get this to work like you would like unless you are good with the way it is working now.

Hope this helps and thanks for the feedback and posting back don. Have a great day/night.

Cheers ~ Fred.
(Edited)
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djaggers

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I find many times my audio even when amplified 500x still isn't acceptable.  I have to save the audio as a wav file, then open an audio editor and boost or amplify the audio until I get better sound. This adds considerable time to my schedule. I then have to import the audio back into Camtasia clip bin delete the existing audio and align the new audio on the time line. This is my work around for poor quality sound and amplification.
OS=Windows 10, Camtasia v9, I'm using basically inline recording as suggested by TechSmith Reps.