Camtasia 9 crash and solution

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For those who complain that Camtasia 9 crashes, they loose their works, or other issues.
Please remember that a video application consumes memory and cpu especially when you are producing a project.
So please close other software that uses memory and cpu to let Camtasia work better.
I experienced the production of a 30mn project and I could see that Camtasia took 100% of cpu and more than 1Gb of my memory.

We also hope the next update version 9.1 will be release soon by Techsmith.

Also you should know a new major software version always come with bugs, generally it will be stable after two months or three after at least two updates.
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Marko

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Posted 3 years ago

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4evermaat

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Agree with new product launches having bugs.  But with this launch, I had a hard time wondering if some of the situations were BUGS or intentional UI changes.  Such as: 

- no mp3 export support (???)
- no ability to edit textbox content within properties window.  Other objects are missing properties window editing ability.
- limiting behavior loop time to max 5 seconds
- importing camproj 8  not detecting all asset locations correctly.

Also, I would like to make the tracks and some of the UI 'slimmer' as these things eat up a lot of the screen real estate.
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kayakman, Champion

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I believe no MP3 was by design

going to canvas editing for text boxes was done because the CS8 properties box was too small and made it difficult to edit objects with lots of large font text

CS8 imported projects might have displaced objects if editing dimensions are different?

have you tried working with a detached canvas?  you can quickly switch back and forth between editor UI and canvas using alt-tab
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4evermaat

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- No MP3 is not wise at this stage.
- no problem with canvas editing IN ADDITION to properties box.  But there are lots of instances where you have multiple layers of items on top or in close proximity of each other and it makes selecting/manipulating an object difficult.  I can work with properties tab much quicker.  forcing canvas editing only has made this tricky.
- editing dimensions are exactly the same.  They were actually audio assets.  One wav file (created using cam8 voice narration) would not import at all.  The other 2 mp3s play, but did not import the audio points correctly.  Ended up exporting from cam8 and the recreating the object in cam9

- I do work with a detached canvas and a 2nd monitor.  But for those without a dual monitor, this is a terrible workflow.  The screen real estate is poor in cam 9 (width of tracks could be 1/3rd to 1/2 as high, play button section too high also (no way to adjust.
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Sharyn

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Agree with the audio tracks being smaller in size
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4evermaat

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audio and video tracks.  I can always widen individual tracks if I need them to be wider.  Screen real estate of the canvas really suffers because other panels or sub-panels of the program cannot be resized.
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Anisur Rahman

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Camtasia 9 has been replaced by the original libraries, how can I get back? It Is Delete 
(Edited)
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dnashj33

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The PROPERTIES panel bug could not have been missed during Beta stages. Somebody dropped the damn ball on that BIG TIME. Too many people have complained about it, and it happens during the same session.

The problem was/is TechSmith didn't invite all their registered users to participate in the Beta. They kept it limited to a small group and that = a Buggy Beta Build sold as an official release.

That one issue is getting under my skin something fierce. Even if the Properties panel works when you open the app, 30 min later it will stop working. It's been about a month since the release and they've been made aware of this problem! Is there a reason why a simple BUG FIX build cannot be released, so the users don't have to keep fighting the app every freaking day?
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4evermaat

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I agree that they did not invite prior Techsmith customers or those who have previously had an interest in Camtasia to beta test.

A lot of what I noticed "wrong", I caught it within the first hour or so of using the product.

Software development can be rough....so we'll see what happens on the next release.
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Nadia Munro

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I am experiencing the same problem (frequently crashes or becomes unresponsive) but really don't think it's related to CPU consumption or memory. Are there other theories or potential resolutions being tested or discussed? Super annoying. I spent all day yesterday in here without issue and today I've already crashed 4 times. I love the enhancements but this is slow and tedious.
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4evermaat

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Try to reinstall .NET 4.6.2 
web installer:   https://www.microsoft.com/en-us/download/details.aspx?id=53345
full download:  https://www.microsoft.com/en-us/download/details.aspx?id=53344

Also have all browser windows closed.  Or open only to look at help files.   I have 'restart' button on firefox and chrome....as Flash and other objects on some pages to eat up a lot of processing power.

If you have a large project that you started in camtasia 8, you may want to just finish it in camtasia 8.  Only start new project or small project (a couple of minutes) in camtasia 9.  Less frustration that way.

I have not gotten many crashes, but a few times I have clicked on the timeline and none of the objects could be resized.  I clicked on other objects on different tracks, then came back to the one that i needed to manipulate and then I could edit it properly again.  

I have 12GB ram and i5 3230M processor on laptop + 2GB Nvidia gforce GPU + external suction fan that sucks hot air out of exhaust.   Despite having several GB free ram, I would say that.
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Nadia Munro

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no, I mean this may be a viable solution for folks running very old operating systems or with very small capacity but none of this applies to my particular scenario. Thanks for the suggestions. I also have no intention to run Camtasia 8 and 9 in parallel; I don't see that as a solution.
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Robert R., Online Community Admin

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Hi Nadia;

There could be any number of reasons that you are having this behavior, it could be resources, conflicting software, dated drivers, unsupported hardware, problematic settings, corrupt content/projects, the list can go on and on. If you open a support ticket as recommended on our front page, our dedicated Technical Support team can look into the issue for you and work with you to resolve the issue.

-Robert
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Nadia Munro

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Thanks Robert - was trying to avoid opening another ticket but will do. Thanks for the response.
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4evermaat

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I think also that support ticket is ok, but only TS staff will hear it.  But on this forum, multiple interested parties can collaborate and see if it is just an isolated issue or if multiple people are having the issue.  Support staff sometimes asks for a lot of information.
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3bobg

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I'm having the same issue... I go to manipulate something on the Timeline on a rather simple project and boom its now non-responsive.... very annoying. I'm using a brand new computer I built with plenty of  CPU horsepower and plenty of RAM .
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Nadia Munro

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What I am noticing now, in terms of trending is that I agree with the initial post - a TON of CPU is being consumed when editing even very small (I think) projects. To my mind, a project of 7-10 minutes is hardly massive. The more heavily I "edit" (ie. snip bits out, add callouts, etc.), the slower and more unresponsive the program until ultimately it becomes completely unresponsive and usually needs re-booted. I have been consciously trying to save about every 10 seconds which is fairly tedious in and of itself. Not sure what consistent themes could be involved but I am running a very updated OS windows 10. Really not sure what to say, just becoming increasingly frustrated.
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Nur Ahmed Samoo

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I have an issue for text changing, when I change Annotation Text camtasia 9 Crashed.
Why?
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Tricia Ransom

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This happens to me too, even when Camtasia is the only program running on my machine. I opened a ticket and spent 3 days in back and forth with support. I found something here in the community that said Camtasia frequently crashes if you have a project with many edits (which mine did). However, this is a known issue, and there seems to be no fix.
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4evermaat

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Glad to see this is not only me.  TS is not acknowledging some of these blatant issues.

But i made it work :)
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Katrina Fox

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I have just started using Camtasia 9. When I tried to add an image into a project, it keeps crashing. So annoying. Isn't the whole point of Camtasia that you can record and EDIT videos?
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Joe Morgan

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Adding an image should not be crashing the program.

It's sounds like a possible codec conflict to me but I'm no tech guy.However, tech support is.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Chat Support Hours.

You can reach the “CHAT” Support Team for assistance from

 6:00 AM to 9:00 PM ET, Monday-Friday

 Saturday from 12:00 PM to 4:00 PM ET.

(Edited)
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NAED

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Has anyone come up with a solution for Camtasia 9 crashing anytime you try to change the font?  It happens 100% of the time, even when starting on a blank project.
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Rick Stone

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Where specifically are you changing the font? There are a few different places. Is it in a callout? Captions? 
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NAED

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Basically anywhere that requires a font change.  This goes for captions, annotations, etc.  
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NAED

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This was resolved.  Apparently the new update fixed this.  The issue was with custom fonts.
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Tricia Ransom

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I've spent days with Support on this issue. Their support page actually has the best answer I've seen to date:

"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash.  We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size.  That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."

https://support.techsmith.com/hc/en-us/articles/203729298-Camtasia-Windows-Crashes-or-runs-slowly-du...
(Edited)
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devon

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Still an issue, especially with project files above 1 Mb in size.
Tricia's link is super helpful, especially for explaining what the problem is, exactly!

I found https://support.techsmith.com/hc/en-us/articles/231736768-Camtasia-Windows-Camtasia-9-Crashing-Frequ...
and https://support.techsmith.com/hc/en-us/articles/203728978 to have some decent workarounds. Haven't tried them yet myself, tho! Am about to.

I'm on Camtasia 9.1.2 and it's affecting larger (longer and / or more complex) projects for me, too.
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Brian Nystrom

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I'm running into a similar problem, although it hasn't "crashed" per se and I haven't seen any error messages from Camtasia or Windows (7 Pro). What happens is that I start experiencing odd behavior, such as:
  • When scrolling through the tracks, it becomes uncontrollable and jumps from the top of the list to the bottom, instead of advancing a track at a time. 
  • Every application on my PC becomes sluggish or unresponsive. If I catch this early, I can typically save everything and shut the computer down, although it takes some time just to get the applications to close. 
  • I make edits to one track, but changes are made on others that either do not overlap (and shouldn't be affected) or that are locked. When it gets to this stage, the project file is apparently corrupted, as undoing edits doesn't fix the problems. 
I have checked and none of my projects are larger than 560KB, so you're not safe if you're below 1MB. I assume that's what was meant by the ".camproj" reference, as I have no files with a .camproj extension.

Could the number of tracks in a project have anything to do with this or is it strictly an editing issue? Some of my projects have a fair amount of overlapping media and 20+ tracks. I could reduce this by moving media to empty spots on existing tracks, if that matters.

For the time being, I've resorted to saving projects as new versions every time I make a substantial edit. It's a pain to have to do that, but at least I can back up to my previous edit in the case of a problem.

I don't know if it's related, but I'm also having issues editing text in annotations. If I make size and/or color changes, when I press <Enter> to add a blank line, all of the text reverts back to the original size and color. It's not a matter of insufficient room, as the original font size is larger than the size I changed it to. This is incredibly frustrating and a huge time waster.
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kayakman, Champion

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there are many reasons why you might be experiencing the issues you describe; but we need much more detail ...

version of Camtasia?

a screenshot of project on timeline at full-zoom-out

but generally, the issues described are often caused by an overly complex project file [tscproj?]; can be caused by excessive timeline cuts, many objects, many captions, etc

try simplifying the project, as-is, by producing to AVI [no interactive content], then use that AVI to continue editing; can often make a huge difference in editor performance
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Brian Nystrom

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Thanks for the quick reply.

I’m using version 9.1.2 on Windows 7 Pro.

Is this what you mean by “with full zoom-out”?

 

The project has a decent number of timeline cuts, objects and captions, but the file isn’t overly large (530KB). I don’t know what constitutes “excessive”.

There is no interactive content, so I’ll try the AVI route and see what that does. I take it from what you’re saying that I’ll still be able to edit the AVI file? Or do you mean that I can use the AVI file for the basis of the video, then edit around it?

I've noticed that grouping items significantly increases the project file size. Ungrouping everything cuts the file size by 25%, but results in many more tracks. I have no idea which is preferable in terms of the application's stability.

After ungrouping and deleting the first 50 seconds (which I converted to an AVI), the project file size is down to 331KB. Oddly, when I add the AVI file back - which is 110K in size - it only increases the project file size to 334KB. It seems counterintuitive, but perhaps I just don't understand the function of the project file. 

When I produce the file with the AVI in it, the resulting MP4 file is 5 MB larger than when I use the original content.

None of these changes have alleviated the editing and stability issues. 

I have a couple of other questions:

  • I understand that the Library is common to all projects., but is the Media Bin unique to each project file? If I delete an item from one, does it affect the others? 
  • Is there a benefit to sizing images and audio clips before adding them to the timeline.?
  • Is there likely to be any benefit from adding a video card with a couple of GB of memory, other than smoother playback?
Thanks

Brian
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kayakman, Champion

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My response ...

Is this what you mean by “with full zoom-out”?  

*** YES; thanks, that helps me see what you're working with

 

The project has a decent number of timeline cuts, objects and captions, but the file isn’t overly large (530KB). I don’t know what constitutes “excessive”.

*** your project is small, and does not look that complex; a large, complex tscproj file can be megabytes in size, with over a million lines of text; you mentioned captions, but I don't see any in the screenshot; captions [hundreds] can really slow down the editor; try exporting the captions as an srt, then delete original captions and import that srt back into the project

There is no interactive content, so I’ll try the AVI route and see what that does. I take it from what you’re saying that I’ll still be able to edit the AVI file? Or do you mean that I can use the AVI file for the basis of the video, then edit around it?

*** you can use the AVI for additional editing; use the edited AVI to produce a MP4 video production; captions are interactive content; save as srt before going the AVI route

I've noticed that grouping items significantly increases the project file size. Ungrouping everything cuts the file size by 25%, but results in many more tracks. I have no idea which is preferable in terms of the application's stability.

*** groups can help a lot with editor display issues; use them as you find appropriate; I use groups a lot, sometimes with 80+ tracks grouped together

After ungrouping and deleting the first 50 seconds (which I converted to an AVI), the project file size is down to 331KB. Oddly, when I add the AVI file back - which is 110K in size - it only increases the project file size to 334KB. It seems counterintuitive, but perhaps I just don't understand the function of the project file. 

*** the AVI does not adversely affect project file size because the project file contains no media per-se, just references to media files; the tscproj file is a xml-like text file; you should convert the entire project [no interactive objects] to AVI, and just use that single AVI in the new project; combining a partial AVI with parts of the original project may not be helpful

When I produce the file with the AVI in it, the resulting MP4 file is 5 MB larger than when I use the original content.  

*** again, try with a full AVI new project; the resulting MP4 production will be a function of dimensions, colors, actions, things like transitions, etc; hard to predict final sizes

None of these changes have alleviated the editing and stability issues. 

*** a new project with a single AVI should make a big difference

I have a couple of other questions:

  • I understand that the Library is common to all projects., but is the Media Bin unique to each project file? If I delete an item from one, does it affect the others? 
  • *** Library assets can be  shared between all projects; media bin is unique to each specific project

  • Is there a benefit to sizing images and audio clips before adding them to the timeline.?
  • *** images larger that 2024x2024 should be downsized to project dimensions before adding to media bin; I find this can make a big difference when working with large dimension JPG photo images

  • Is there likely to be any benefit from adding a video card with a couple of GB of memory, other than smoother playback?
  • *** I can't say; best to contact free tech support and get their take; I work in a Win 10 Lenovo Thinkpad T430 laptop, i5 with 8GB ram, 256 GB SSD; whatever video card came with it; I seem to be able to do whatever I want without issues
(Edited)
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Brian Nystrom

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*** your project is small, and does not look that complex; a large, complex tscproj file can be megabytes in size, with over a million lines of text...
- It's only a 4 minute video, which is why I'm baffled that I'm having so many issues with Camtasia. 

***you mentioned captions, but I don't see any in the screenshot...
- My mistake, I meant "annotations".

*** groups can help a lot with editor display issues; use them as you find appropriate; I use groups a lot, sometimes with 80+ tracks grouped together...
- Again, I only had perhaps a dozen or so groups and 18 tracks. Most of the tracks were due to having to stack video elements (images, callouts, text, etc.) and several only had one element in them. I find grouping these items logically helps a lot and cleans up the timeline so I'm not constantly scrolling through tracks.

On a related question, have you ever seen grouping audio item cause changes in their volume levels?

Your explanation of the project file is what I suspected; it doesn't contain the content, just the instructions for how it's to be used. Thanks for the other clarifications.

I'm currently working with Tech Support too and they're being very diligent in trying to find the root of the problem, and hopefully a solution.
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Brian Nystrom

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*** your project is small, and does not look that complex; a large, complex tscproj file can be megabytes in size, with over a million lines of text...

- It's only a 4 minute video, which is why I'm baffled that I'm having so many issues with Camtasia. 

***you mentioned captions, but I don't see any in the screenshot...

- My mistake, I meant "annotations".

*** groups can help a lot with editor display issues; use them as you find appropriate; I use groups a lot, sometimes with 80+ tracks grouped together...

- Again, I only had perhaps a dozen or so groups and 18 tracks. Most of the tracks were due to having to stack video elements (images, callouts, text, etc.) and several only had one element in them. I find grouping these items logically helps a lot and cleans up the timeline so I'm not constantly scrolling through tracks.

On a related question, have you ever seen grouping audio items cause changes in their volume levels? I'm seeing that happen, but I suspect that it's related to the other issues I'm experiencing.

Your explanation of the project file is what I suspected; it doesn't contain the content, just the instructions for how it's to be used. Thanks also for the other clarifications.

I'm currently working with Tech Support too and they're being very diligent in trying to find the root of the problem, and hopefully a solution. Even if it turns out to be "operator error", I'm fine with it as long as I can get my work done without constant problems.


Thanks

Brian (a former hard-core "kayakman")
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kayakman, Champion

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I have to experience grouping audio clips together, just grouping them with other types of clips
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Brian Nystrom

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It's perhaps a little early to claim victory, but it seems that Mike in TechSmith Support may have found the solution. It required turning off hardware acceleration in Camtasia. His specific instructions are:

"In Camtasia click on Edit > Preferences > Advanced tab.  Under the section for Hardware Acceleration change the dropdown menu to 'Use software only mode' and then click OK.  Close and re open Camtasia 9 and see if that works."

This makes sense, since my PC has just the built-in graphics with limited "horsepower". I may look into installing a real graphics card but for the time being, I seem to be able to edit with abandon.
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kayakman, Champion

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glad you got it sorted out