Camtasia 9 Crash on Annotation's Font Property

  • 2
  • Problem
  • Updated 2 years ago
When clicking the font drop-down menu property of an annotation, the menu does not open and Camtasia 9 hangs up immediately with a Windows message "Camtasia has stopped working". This problem does not exist with Camtasia 8. Both versions run on Windows 7 64bit.
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
  • frustrated

Posted 2 years ago

  • 2
Photo of Super Star Zin Minn Laht

Super Star Zin Minn Laht

  • 1 Post
  • 0 Reply Likes
Yes Me too
Photo of Davy Jones

Davy Jones

  • 2 Posts
  • 1 Reply Like
This happens for me as well on the latest 9.0.3 (built 1627) version of Camtasia. The only workaround I could find is to copy the text in the font you need from Word/WordPad and paste it into the annotation, and never ever try to open the fonts dropdown again until this is fixed :-P
Photo of Fred Grover

Fred Grover, Champion

  • 2335 Posts
  • 333 Reply Likes
I will try this out later as I am using the latest version of Camtasia Studio 9 on a Windows 10 Home Edition HP Laptop and will let you all know if I have the same issue or not. I know with CS 8 I did not have any problems but have not with this version either so will try to duplicate it and post back later.

Does it do it on all Annotations or is there a certain Font or Annotation that is causing it for you all ? Just curious if it does it with all of them or it is just a specific one is why I ask. Have a great day/night.
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
After filing this issue, they tried to fix it and sent me a test version to see if the problem was solved. With that particular test version the problem was indeed solved and I reported it back to them.

However, with this latest official release (9.0.3 build 1627) the problem appears to be back. A simple test: start a new project, drag a plain text annotation to the canvas, go to properties and click the font drop-down list. Try to scroll through the list of fonts: Camtasia crashes.

This behaviour is somewhat different from the first bug. In the previous versions, when clicking the font drop-down list, it was not even opened and Camtasia already crashed. With the latest version the crash occurs with the first attempt to scroll through the list.

This test is done on Windows 7 64bit.
(Edited)
Photo of kayakman

kayakman, Champion

  • 6244 Posts
  • 1828 Reply Likes
i cannot reproduce the issue on Win 10
Photo of Davy Jones

Davy Jones

  • 2 Posts
  • 1 Reply Like
Just an FYI to my comment before - I'm on Windows 7, 64-bit.
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
So it appears to be a problem on Windows 7 (or any version before Windows 10).
(Edited)
Photo of kayakman

kayakman, Champion

  • 6203 Posts
  • 1799 Reply Likes
I'm not sure if CS9 was built to work w/Win 7?
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
According to the system requirements Windows 7 SP1 is supported: https://www.techsmith.com/camtasia-system-requirements.html
Photo of Fred Grover

Fred Grover, Champion

  • 2335 Posts
  • 333 Reply Likes
I cannot reproduce this issue either on Windows 10Home  64 Bit as it did not crash or cause any issues for me. It did however give me problems on the Windows 7 64 Bit so I am going to have to guess and agree with what kayakman (Bob) stated about not being sure CS 9 was built to work with Windows 7. It appears to cause it all the time but then I do not use my Windows 7 Laptop PC much either except for other projects. Sorry I took so long to report back what was happening with this issue when I tried but it is here now and hope it helps. Have a great day/night.
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
Techsmith says that the minimum requirement is Windows 7 SP1, which is what I have installed: https://www.techsmith.com/camtasia-system-requirements.html

If that's what they say, then we should expect it to work properly. I hope they do not only test new releases on Windows 10.
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
I filed a new request so I hope this issue will be solved in the next release.
Photo of Frank

Frank

  • 36 Posts
  • 20 Reply Likes
After sending them the crash dump file of version 9.0.3 build 1627, they sent me a new test version a day later. I tested all annotation's properties thoroughly and Camtasia did not crash. It looks like they resolved the issue and they were very quick in doing it. Thumbs up to the development team.
Photo of sachdevarakshit

sachdevarakshit

  • 1 Post
  • 0 Reply Likes
I'm on the latest build of 9.0.3 but it crashes Camtasia for me always!!!!!! Help plz
Photo of Joe Morgan

Joe Morgan

  • 5543 Posts
  • 2877 Reply Likes
Annotation crashes are a tricky thing and can be a difficult thing to resolve in a forum.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Chat Support Hours.

You can reach the “CHAT” Support Team for assistance from

 6:00 AM to 9:00 PM ET, Monday-Friday

 Saturday from 12:00 PM to 4:00 PM ET.

Photo of Robert R.

Robert R., Online Community Admin

  • 1457 Posts
  • 414 Reply Likes
Hi there;

The latest build of Camtasia is 9.0.4 so if you are on 9.0.3 you'll want to update it as soon as possible. That said, are you running into an issue where you add annotations to the timeline, or are you seeing it somewhere else? Have you opened a support ticket as Frank did above (where Support was able to address his issue)?

-Robert
Photo of Tricia Ransom

Tricia Ransom

  • 23 Posts
  • 7 Reply Likes
"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash.  We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size.  That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."

https://support.techsmith.com/hc/en-us/articles/203729298-Camtasia-Windows-Crashes-or-runs-slowly-du...