Camtasia 9 Freezes

  • 1
  • Question
  • Updated 7 months ago
Hello,
I am using Camtasia 9 (Windows 10). While working on a project, most of the time Camtasia freezes. When this happens I exit the program and reopen it. This problem existed in Camtasia 8 as well. 

What solutions do would you recommend to eliminate this ongoing annoyance?

Thank you for any successful recommendation :)
Photo of Debra Peters

Debra Peters

  • 5 Posts
  • 1 Reply Like

Posted 7 months ago

  • 1
Photo of Timbre4

Timbre4, Champion

  • 649 Posts
  • 252 Reply Likes

Hello,

This is clearly not a normal situation. The first thing to do is to review the resources of the WIN 10 platform that Camtasia 9 is given to work with. Has it always done this or is this a recent development? Can you tell us how much memory the PC has? How much free space on the hard drive? Others will likely follow with more specific questions for this behavior.

Photo of Debra Peters

Debra Peters

  • 5 Posts
  • 1 Reply Like
Thank you for your response.

Yes, this is an ongoing problem. However, it has been occurring more often in the past month.

PC Memory: free memory 1.53 TB out of 2 TB.
Photo of Joe Morgan

Joe Morgan

  • 5696 Posts
  • 2961 Reply Likes
This is probably a matter best sorted out by tech support. I would contact them and see what they can tell you about this.
This is unusual behavior in any situation.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of Debra Peters

Debra Peters

  • 5 Posts
  • 1 Reply Like
Thank you.
Photo of Joe Morgan

Joe Morgan

  • 5623 Posts
  • 2914 Reply Likes
What About RAM memory? I've been thinking about this and it sounds a lot like you may have very little RAM memory installed.
4GB would be my guess if that's the issue.
Photo of Debra Peters

Debra Peters

  • 5 Posts
  • 1 Reply Like
16.0 GB
Photo of Joe Morgan

Joe Morgan

  • 5623 Posts
  • 2914 Reply Likes
Well, that's certainly not the problem. LOL

You could try a repair install of Camtasia. It's the same thing as a reinstall without resetting everything and it won't change all of your preferences.

 
 Then there's always tech support. They can drill down and look at your system , things way above my head.
Theres a long file containing technical information about your  computer, installed codecs, information about Camtasia, etc. and so forth. they may need you to send them that info.
Maybe not?



Their good at what they do and it's free.

 They dug in and solved an elusive problem I was having with SnagIt, another TechSmith program.

It took a few days and several tech guys worked at it. They didn't give up until it was solved.
(Edited)
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1423 Posts
  • 377 Reply Likes
Debra,

Sorry for the trouble.  That definitely does not sound like normal behavior.

If you're on an early version of 9, there was an intermittent hang bug that was fixed in version 9.0.3.  We generally recommend the latest version, 9.1.2 as of today, as this will have all the accumulated features and fixes since 9.0.0.  This is a free update for anyone with 9.x.  You can use Help > Check for updates... to get to the latest version.

If you're on the latest version and still having trouble, please contact our TechSupport staff.  That's the best way for us to help you and get to the root of the problem.