Camtasia 9 has too many problems to list here but I will start

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I wanted to love Camtasia 9.  It seems to have so many good improvements but I have discovered that it has MANY sever problems.  Maybe someone can help me with these:

1. I absolutely HATE the new ALL BLACK UI.  I know that many Adobe products have a dark interface but we can set up whatever interface we want.  Is there a way to do this in Camtasia 9?  If so, I have not found it yet.

2. Why did you remove the ability for us to produce am MP3 file format?  I use this ALL THE TIME when making recordings for my church.  Now, all I can do is produce the same thing as an ANTIQUATED WAV file.  Normally when software is upgraded any company does not remove more advanced features and force its users to go backwards in time.

3. When I edit a file I often use markers to note where a particular segment begins and ends.  I add the marker (now, unnecessarily complicated by forcing us to use either Shift or Ctrl M to add a marker rather than just hitting M), and then I type in a name for the marker.  I have not found a way to do that for markers.  Is this yet ANOTHER feature that you have taken away?

4. I frequently use Zoom In and Zoom Out in my videos.  Now I have to follow a series of mouse clicks to select a Menu item, then a sub-menu item, then ANOTHER sub-sub-menu item to do the same thing.  Have I missed something or is this a deliberate attempt by Tech Smith to force us to spend more, not less, time editing our videos?

I have only been working with Camtasia 9 for approximately 9 hours or so and I have watched countless training videos trying to figure out what is going on.  I also downloaded and printed the PDF titled Moving from Camtasia 8 to Camtasia 9 and poured over it.  It was somewhat helpful but, once again, I found that I have to now click on two or move menu items rather than simply clicking on the much more friendly tabs on the left of Camtasia 8 to accomplish the same work.

I am EXTREMELY DISAPPOINTED in Camtasia 9.  Please hurry with Camtasia 10 so that you can correct the many problems I have found with Windows ME...er, I mean Camtasia 9.
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Tim Frost

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  • Sorry I bought Camtasia 9

Posted 2 years ago

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Paul Ortiz

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FWIW Camtasia 8 and 9 can exist on the same system without any problems. I'm glad I kept the old version so I could continue a job I started in it. I think the change would've disrupted my workflow a little too much.

If you're on PC I highly recommend FLICFLAC. Really lightweight and fast converter (no installer necessary) that will turn WAVs into MP3s.

I like a lot of the changes in 9 (particularly the new menu for transitions, behaviours, etc.). I have found a couple of small annoyances though;

Screencaps no longer get automatically placed on the timeline. Only in the media library.

Also screen and audio are no longer automatically linked/grouped. Not sure why that's changed.

Overall I think I prefer it. Haven't really done anything with it yet though. Interested to see what the new render speeds are saying. Although 8 wasn't exactly slow.
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Jesús Sánchez

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I will try to reply just giving my two cents, all tastes and opinions are okay.

1. I absolutely love the new interface. It has a black style that looks very professional and the monitor is in the center, so it is more easy to see. However, users should have the possibility to configure the Interface color. This is not only about tastes, also about people having visual problems. They have the right to use the product in a way they can operate better.
NO COMMENTS ABOUT WHY WE DON'T HAVE THE SOFTWARE IN FRENCH, GERMAN, SPANISH, JAPANESSE AND MANY OTHER LANGUAGES. I love Techsmith products, but the monolitics politics about English and only English, must change.

2. WAV is not obsolete, in fact, is a format for high quality recordings. Gravity, winner of many Oscars was recorded in WAV format, for the Audio. However, it is fine if a mp3 works for you, and if Techsmith removed the feature, they should give more freedom to the users. Many concerts are played with mp3 files when the artists cannot grab the high quality WAV.

3. When I edit I observe also problems. The timeline should be also configured in colors. I many times need to cut the recording where the graphics show a flat line... that is because I needed to rest when talking, suddenly someone is speaking and I don't want that be recorded etc. The sound wave in the timeline is very short... I should be able to increase the way I look at it, and also I should be able to configure the color of the tracks, so I can have a better access to the post-production workflow.

4. The zoom did not change. You have missed all. However, they re-arranged the interface, so you will need a bit of time to find again the same tools. TechSmith should create some introductory videos explaining this.

I think Camtasia 9.1 should be released in less than 6 months, also having in mind the complains from many users about text justification, text alignment, spacing, kerning, tracking, etc.

HOWEVER, I love Camtasia 9, it was a big step toward a new system in which we have fly in, stay in, fly out effects. That is wonderful and really change many things.

Camtasia is going the right way, but need to improve.
I guess they hurried to release the version 9... but I guess they have already in mind the version 9.1
(Edited)
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Kevin Liu, Lead Software Engineer - Camtasia Windows

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The localized builds can be accessed here from our website:


Thanks!

Kevin L.
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Sathish Tp

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hi sir I have some problem,
when i edit the audio, its gonna show not responding, what I do for this bug.....?
help me sir pleas.
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lausianne

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After half an hour with 9, I am not thrilled either, but maybe after a few serious projects I'll like it more.
One reply to your specific issues, though: You can change key bindings. Edit > Preferences > Hotkeys. For markers, e.g.
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brucerothwell

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For the record, the WAV format is not "ANTIQUATED" -- instead, it is the standard lossless, uncompressed, broadcast CD quality audio format that professional audio is produced to..

Sure MP3 is the new "common" format for electronic delivery, and should be easily output from Camtasia, but it is the format that you "publish" to, for certain uses.

MP3 should never be thought of as a "preferred" format in terms of "quality".
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Kevin Liu, Lead Software Engineer - Camtasia Windows

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Hi Tim,

Thanks for your detailed feedback. Sorry for the trouble you have so far. I am trying answer some of the questions there and see if it makes sense to you:

1. We don't have a way to customize the UI to use lighter color for this release.

2. We provide a new audio format m4a which is as good as a MP3 usually can give us the same quality/size if not better and m4a is also widely supported.

3. As lausianne already mentioned above, hotkeys can be customized in Edit->Preferences Window.

4. The Zoom-n-Pan (if that's what you mentioned?) tab is now inside Animations tab.

Here are some links that may help as a reference:
Camtasia 8 to 9 - Where is it now? https://support.techsmith.com/hc/en-us/articles/227109847
Camtasia Hotkeys: https://support.techsmith.com/hc/en-us/articles/222245387

Thanks!

Kevin L.
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Diana

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Just like Tim, I am not thrilled with Cam 9 at all.  It has lost way too many things compared to Cam 8.  I HATE the black screen, can we choose a color instead of this geeky modern black.  I have lost the silence button, now I have to either use Shift + S or right click and then click on Silence.  In Cam 8 it was one click.  In Cam 9 this totally going backwards by making me use more clicks to accomplish the same thing.

You have removed Menu Maker.....why?  I have used Menu Maker for as long as I have had Camtasia.  I  LOVE Menu Maker now I have lost it.

The bottom scroll bar no longer has the markers for the red and green that Cam 8 has.  I am not sure if they have been removed or if I just can't find them.

The small triangles on either side of the bottom scroll bar have disappeared.  Have you removed them?  I use them all the time in Cam 8.  

I also have to jump though hoops to get full screen, it used to be one click, now I have to detach and do other things that used to be one click.
(Edited)
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patti.schulz

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I have a few comments to add too.

I hope you are planning to allow the user to change the interface colors. The all black may look cool but  I find it hard on the eyes and sometimes difficult to focus on a particular area.

The use of only percentages in various options is confusing. I don't see any information on what the basis of the percentage is so I have to experiment, instead of using a fixed value in inches (or mm or time or whatever) that I know will be the same the next time I use the feature.  If you cannot include fixed values, please include a definition of how the percentages are calculated - where ever they are used.

Speaking of fixed, we can increase the height of a track but cannot reduce the height. That would be a good feature to add. Using more than 2 tracks takes up a lot of real estate and not all of us have multiple screens.

Thanks.

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ExpertNovice

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2. We provide a new audio format m4a which is as good as a MP3 usually can give us the same quality/size if not better and m4a is also widely supported.
I currently have to convert M2T files to MP4 to edit in CS8.  That conversion will likely continue in CS9.  Then an MP3 file is created play in an MP3 player.  Now,  a third conversion from m4a to MP3 will have to be performed.  Seriously?
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Paul Middlin, Employee

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I'm not suggesting that you convert from m4a to mp3; rather, keep the m4a file. Though I'm curious, do you have a device that does not support this format?
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Paul Middlin, Employee

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Hi Tim, I'm sorry to see the new version is frustrating to you. I just wanted to address your concerns a little bit if I could:
Thanks for your feedback on the look of the UI. No, there isn't currently any way to change it.

We dropped MP3 because it was so infrequently used, and is hard to justify the testing, royalties, and support for when that's the case. The m4a format is the replacement for this; I hope it suits your needs just as well?

It sounds like not having focus in the name box of the marker after you create one is slowing you down. That makes sense, and I've shared that with the rest of the team.

For zooming, you CAN use the menus, but that does seem like the more complicated way to go about it. You could either use the Zoom-N-Pan control (it's under Tools), which works similarly to v8. Or, you can drag on the "Scale up" or "Scale down" animations from the Animations tab at the top of that tool. Or, just hit shift-A to add a custom animation and then adjust your scale to what you want it to zoom in/out to be. Does this help?

Jesús - Camtasia for Windows is available in English, German, and Japanese. Not French or Spanish, though. What language would you prefer to have it in?
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Paul Ortiz

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Glad to see you guys are active on here! I'll start by saying I love Camtasia. 8 in particular is fantastic, and some of 9's features are good too. But, without hijacking the thread too much, I will chime in with my observations, having completed my first project with it.

1) The interface colours are nice. The scaling is way off though. There's a lot of wasted space, meaning I have to choose between a small preview and collapsed tool pallet, or a small timeline view. It feels very big and chunky, almost like a touch screen interface.

2) The Recorder quitting after every capture is a big annoyance. CS8 had it right IMO. Recorder stays open, captures are added to the media library *and* timeline, and you can stop and start as many times as you want and keep adding to your project until you're done and ready to edit.

3) I keep finding my screen capture and audio capture are slightly different lengths, as it's now super easy to drag them out of line with each other, even just by selecting an event. The result is that you go to apply fades and find that you get black frames because the screen events don't quite touch even though the audio is snapped together. Again, in CS8 they stayed linked even without grouping. Of course I can see why you would need to unlink them but it should be optional.

Don't get me wrong, I generally like the feel and direction of 9 but I think for the sake of work I'll continue to use 8 until a couple of patches in.
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Tim Frost

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Paul,

Here are my replies to your  comments.

We tried using the M4A format files as a test after Camtasia 9 came out and received a 100% NEGATIVE response from the 30 people in our test group.  In nearly 90% of the responses we were told that their computers (ranging from users of Windows XP through Windows 10) could not play the M4A files.

I found all of the features that I used to be able to get to in Camtasia 8 but now in Camtasia 9 I must click her, then click there, then vies a drop down menu to find what I want...or I have to go through the Keyboard Shortcuts PDF to see what is what and then open the Preferences menu and reset EVERYTHING there so that I can easily get to what I need to use.  To tell you the truth, I just don't have the time to repair your software so that I can use it as easily as I could when it was Camtasia 8.  If I were in a position to do so I would fire the entire design staff and replace them with people who have experience in the field.  Or you could do what Microsoft did about 20 years ago when they were designing a new version of Office.

Microsoft put people into cubicles and had them work with the new software for hours on end.  Cameras and microphones recorded everything.  All of the testing staff knew that everything was being recorded including their keystrokes so that Microsoft could later analyze what the user was doing or rather trying to do.  Frequently, the users would attempt a new task, discover that the feature had been moved and/or modified.  Instinctively, the tester would turn towards the camera in the room and shake their fist at the camera when a problem arose with the new software.  Perhaps TechSmith should adopt a similar evaluation technique before bringing out Camtasia 10 (or even Camtasia 9.1).

From what I have been reading in this forum, it is obvious to me that Camtasia 9.0 is, simply put, NOT READY FOR PRIME TIME or PUBLIC RELEASE.
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Paul Middlin, Employee

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I just wanted to let you know that we are listening to your feedback. 

I also wanted to reassure you that we have a well qualified and very experienced design staff, and we did many rounds of user testing as well as a large beta group (with multiple iterations over the course of a year). I'm telling you this not to argue with your points about what does and doesn't work for you, but rather to give you some assurance that our products are carefully designed. It doesn't negate any points about how things work for you, again, it just means that other people have different experiences with it and we try to take it all into account.
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lausianne

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That sounds reassuring, Paul, thanks. Just one thing about the design: It is obviously inspired by Adobe, and I basically like it. But compared to CC, the contrast seems a bit lower, so even on my shiny new monitor I find the contrast too low. Really quite a bit harder to make out what things are than necessary. The Text is ok, but I have trouble with the tiny icons above the tracks, especially inactive. Tiny on my highres monitor, good on low res. Is there a setting for the size somewhere? The menu and other texts could be a pixel larger, too.

Edit: I now made a direct comparison between CC and C9. Now I don't think it's really the contrast that is the problem, but the small sizes of everything in C9
This is a full screenshot, C9 and CC side by side:

(Edited)
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Vaughn Lauer

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the contrast is pathetically weak, making it difficult to see. this is an easy fix, so i will expect it ASAP
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Jesús Sánchez

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Hi Paul, I would love to have it in Spanish. I was talking with Troy, 40 minutes about the version 9 and there were a lot of people in the conference room, Matt, David and more, and I remember we talked about the language. I speak english since I was 12, so I am not suffering when using Camtasia in English. This is about spread the system, this is about money. Not all people speak english since early age... so those people (non speakers) wouldn't love to use Camtasia, just because they fear the interface. 70 million people, speaking Spanish in the whole world... García and Rodríguez are in the top ten list of most popular last names in the US... so do the maths... how much money is Techsmith loosing for not releasing the spanish version? countless... a black hole...

To make this software multilanguage, you only have to load all the menus texts in variables which are stored in a language file, it could be perfectly a .txt... so we can have spanish.txt, english.txt, russian.txt and so on... you can hire a translation agency and suddenly camtasia will be speaking hundred of languages without programming effort. As soon you have the language files, the software will be able to load them and display the appropriate texts in the menus. It has to be less monolotic.

Camtasia 9 is going in the right direction. When we were talking, I said the importance of the fly in, stay in, fly out effects. You did it. That change everything. Is a new world, with many possibilities to grab the people's attention. However, we need more effects. It is a marketing tool...

Camtasia 9.5 with more tan 200 different transitions. Order now!

You see?

AND... big failure. Text tools.

I really don't know why people in Techsmith don't improve the text tools? A presentation video is not also about video, is also about text. I have read complains from an user asking for line spacing, we don't have that, we also don't have kerning and tracking... and we also don't have justification.

I remember when I was talking with Troy that I explained a text without justification is ugly, because don't follow the paragraph alignment and is doing zig zags...

So just imagine a Corporation wanting to make an impressive video, showing a product presentation and the text don't follow a nice aligment...

And finally, for the next versions.

Techsmith need a partnership with an effects provider like NewBlue or Boris.

That people only develop transitions, video effects, and so on. It would be nice, some packages from those companies can be integrated inside Camtasia.




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Jesús Sánchez

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Yes! in Alignment, you have three icons, and you need four icons. Exactly, you need an extra icon, the justification icon.

You need exactly, this little guy here


And see for yourself the great difference between a justified text and a left aligned text.

You are with Camtasia, you are doing a product presentation... and you need to describe the product. You write a paragraph, and the text don't have justification.

The result is an ugly text, doing zig-zags.

Imagine that in a flat TV of 40" ... ouch!



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Paul Middlin, Employee

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Ah, now I see what you mean, thank you.
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Jesús Sánchez

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Thanks to you Paul ! Please, it would be great we see it in Camtasia 9.1, we have been waiting for this years, and years.

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John Hall

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I understand the attraction of the symmetry of justified text but if you look at the readability research, I think you'll find that varying line length significantly speeds up reading for most folks. Doesn't negate your request but I think it should be on the basis of graphic layout, not readability.
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Reflex

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That's why nearly 100% of books have justified text? Because it's harder to read?
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pol

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I always used the convert to mp3 feature to produce podcast episodes with the audio. m4a is not supported on all systems and is not recommended for podcast files.

Please add the convert to mp3 feature.
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pol

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Blackberry devices and other portable devices are not compatible with m4a. When you have a broad audience you cannot dictate the hardware or software they will use, hence the requirement for mp3.
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gary.chefetz

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@Paul, I think that many of the navigation gripes would be solved if the tiles in the lefthand navigation were fully right-click enabled for setting properties, not just add to timeline. The navigation path to set cursor effects properties, for example, is suddenly a multiple lap around the screen adventure. The old way was bad, this is ugly.

I like the new interface, the goodies refresh, the new additions, all very nice, but I don't see where 64bit is helping. Certainly not the rendering engine. That seems to be as slow as ever. Plus, I am able to crash Camtasia 9 just as easily as I can with 8.1. I was really hoping Santa was bringing me a new version where the wheels don't fall off so easily. Pretty is nice, stable is better.
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gary.chefetz

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That is the expectation, not what I'm seeing.
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Paul Middlin, Employee

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In our testing, Camtasia has been significantly more stable for large/complex projects than the 32 bit version. However, there is an almost infinite number of combinations of hardware and software configurations out there, so unexpected things always come up. Would you be willing to contact Tech Support and get them some crash logs so we can see what we can do? Tell 'em I sentcha ;)
http://support.techsmith.com
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Jesús Sánchez

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What I don't know is if, in crash case, Camtasia 9 send a report to Techsmith. If not, you should add this feature, because you would learn a lot about why the software fail and certain hardware configurations, and how to fix it.

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gary.chefetz

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@Paul, yes happy to share crash dumps with you. I was surprised that you still haven't implemented automated reporting in this version as Jesus suggests.
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Paul Middlin, Employee

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That is there, but the many crash reports get sent up and bucketed together, and are anonymous to you. To fix your immediate problem and be able to know exactly how your crash report relates to what we know about your system, the direct method is more helpful.
Still, we review all the crashes and look at the most common ones to try to address them.
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WebWeaver64

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No wav isn't antiquated it is however bloat for most people listening to a simple podcast. To say wav is the way to go is like saying we should all be saving our images to raw. That's not an answer. We shouldn't need to install another program to handle this.
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Sharyn

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Agreed. I just did some research on .m4a and it appears that that file format is a good option to add, Thank you Techsmith for including that for those who need it.

However, i believe that .m4a should be just  ANOTHER option for a format to use, in addition to .mp3, .wav and any other audio source one needs for their intended production.

My child's mp3 player does not play .m4a, nor does my parents' dvd player (which DOES play .mp3) and I regularly create videos and story tracks for those two devices, which I will now have to convert.
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Bill Coughlin

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Ok so far I love the new look!
I have about 10 hours in to using Cam 9.
One concern on a 7 minute video where the size rendered on MP4 went up a whooping 73% in size!!!
Yes a 88meg mp4 in cam 8 is now a 143meg file in cam 9.
Now if that is a better more functional usable file then GREAT, but now many clients are saying they need many 5 second buffering spots to watch my video.
So is there a benefit to the larger file size??
gonna hae to rewatch how reduce this size again.
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Kevin Liu, Lead Software Engineer - Camtasia Windows

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Hi Bill,

We have bumped up some default settings when producing to MP4: frame rate from "Automatic" in CS8 to "30" in CS9; encoding quality from 50% in CS8 to 60% in CS9. If you revert the settings to the same as in CS8, you may get similar file size and also the production speed in CS9 is usually about 50% faster than in CS8 with same settings (in some of our tests, not necessarily for every project).

Thanks!

Kevin L.
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ExpertNovice

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Thanks.  The video files we create can near 2 GB and the idea of increasing them by 73% was shocking.  However, small files can be effected by small changes in ways that would not be noticed in large files.  It also seemed like the settings may have been set higher which would not effect our custom presets.
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johngba3

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i want camtasia to add a water ripple effect, and 60fps. 30fps hurts my eyes