Camtasia 9 Import Video Resolution Issue

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Aspect ratio problems after 9.0.1 update from Nov 9th 2016

Hi, I'm new to Camtasia. When I tried to import HD 1920 x 1080 mp4 videos to Camtasia 9, the resolution changed to 1920 x 16 (see screenshot). As a result, both preview and storyline playback is squashed. The video is taken with a GoPro Hero 5 set to HD mode, 30 FPS. The video plays fine in media player and Microsoft Moive Maker. Any support is much appreciated.

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Posted 3 years ago

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Joe Morgan

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This is a bug in the 9.0.1 update and is also shown in this thread.

The easiest thing to do for now would be to revert back to using version 9.0.0

Unfortunately, you cannot currently download 9.0.0 from the TechSmith website.
If it were me, I would contact support to report the bug and get a link to download 9.0

This is a Free Service. Submit a ticket at,

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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