Camtasia 9 Import Video Resolution Issue

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  • Updated 2 years ago
Merged

This conversation has been merged. Please reference the main conversation: Aspect ratio problems after 9.0.1 update from Nov 9th 2016

Hi, I'm new to Camtasia. When I tried to import HD 1920 x 1080 mp4 videos to Camtasia 9, the resolution changed to 1920 x 16 (see screenshot). As a result, both preview and storyline playback is squashed. The video is taken with a GoPro Hero 5 set to HD mode, 30 FPS. The video plays fine in media player and Microsoft Moive Maker. Any support is much appreciated.


Ron
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ron.tt.chan

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Posted 2 years ago

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Joe Morgan

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This is a bug in the 9.0.1 update and is also shown in this thread.
https://feedback.techsmith.com/techsmith/topics/aspect-ratio-problems-after-9-0-1-update-from-nov-9t...

The easiest thing to do for now would be to revert back to using version 9.0.0

Unfortunately, you cannot currently download 9.0.0 from the TechSmith website.
If it were me, I would contact support to report the bug and get a link to download 9.0

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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