Camtasia 9 Interface (UI)

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Merged

This conversation has been merged. Please reference the main conversation: Adjust the UI color & contrast

Hello TechSmith Community!

Camtasia 9 signified a departure from a user interface that many had been accustomed to over the years. One change that is immediately apparent is what has been referred to as the “dark” interface. It is an interface similar to what Mac users of Camtasia have had for some time. Since the release of Camtasia 9, some users have expressed concerns with the new interface..  In response to these concerns, we recently applied a standard design tool that measures contrasts against industry recommendations. With a couple of small exceptions, Camtasia 9’s new interface scored within recommended guidelines. However, with that baseline measure, we will research ways to provide options for users who may find the new interface more difficult to use. Thank you for your patience as we refine the usability of Camtasia.

- Team TechSmith
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David D, Technical Product Manager - Camtasia

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Posted 3 years ago

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Aaron

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Hi All,

For what it's worth, one way to get the UI easier to see and use is by increasing the 'size of text, apps, and other items' - in Windows's Display Settings, try increasing it from 100% to 125% (also known as DPI settings) :



Regrets,

Aaron
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Diana

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What is with all the Mac stuff. Just because Macs do it doesn't mean Windows has to follow. I do not like the black interface but it looks like that due to some Mac lovers I am stuck with a black interface until I am given a "Windows" choice again. I will keep hoping.
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kayakman, Champion

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thanks for the display mod tip; but I've already tried that on my Win 10 24" external monitor; the option to change text size is at minimum size but grayed out
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fitzg

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I will continue to comment on these threads and vote on them, even though I feel more hopeless about a UI improvement than I do about politics in the US, but...


Today's comment is that the lack of visual accessibility options kind of feels like a building that doesn't have to and therefore doesn't bother to create wheelchair access. Makes a certain subset of people feel [sarcasm font] really valuable [/font].


Thanks ExpertNovice for committing to this! And premature thanks to TechSmith for eventually fixing this! After you fix it, please send an envoy to Spotify to convince them of the same thing! ;)
(Edited)
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Tom Schlak

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Came here to the community section to voice my complaint with this exact thing.  TY for at least recognizing this very important issue for your users.  

PLEASE give us an alternative.
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ChrisM

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My question to TechSmith is simple; Why? Why would you change your program so drastically?

 As a long time user it just seems to me that you made all of the changes you made in 9 without any actual user input. Was there something broken you were trying to fix? I mean this seriously although it sounds snarky...I have been using 9 for a little bit now and I cannot find one example of a change that makes my job easier. If anything all the changes have made my job more difficult. 

I am starting to scour the interwebs for a good alternative to your product.
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ChrisM

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My question to TechSmith is simple; Why? Why would you change your program so drastically?

 As a long time user it just seems to me that you made all of the changes you made in 9 without any actual user input. Was there something broken you were trying to fix? I mean this seriously although it sounds snarky...I have been using 9 for a little bit now and I cannot find one example of a change that makes my job easier. If anything all the changes have made my job more difficult. 

I am starting to scour the interwebs for a good alternative to your product.
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Sharyn

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Hi all.

I have used CS for many years and I am one of those people who would prefer a lighter interface. Whilst I am disappointed with the dark UI, I do believe that v9 has what i have wanted for ages: behaviours. For that alone I am willing to try to work with v9.

I am concerned at the amount of caustic feedback being given here. I do believe that we will more likely get what we need with some constructive criticism.

Putting myself in Techsmith's place: the community had clamoured for a version of Camtasia that was modern and gave the ability to achieve the effects that we were seeing elsewhere. They worked hard on it and they delivered.

Sure, the UI is not as workable as we had hoped. But by now, they know that we are unhappy. They will be taking all our feedback on board.

Perhaps we could consider trying not to continually bash Techsmith with non-constructive criticism?
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ChrisM

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I absolutely understand your position and appreciate it. The people that worked on the latest version are people just trying to do the best they can. I get that. I think the frustration comes from a place where we, or at least I, feel that any criticism constructive or destructive falls on deaf ears. Not to get too philosophical, but I think there is a part of the human condition where one feels that being the loudest means you are the "rightest". Even though I know that not to be true, the squeaky wheel does have a tendency to get the grease. 
In the meantime, I am a person just trying to do a job too. A very large part of my job involves Camtasia. So if it slows me down or gives me a headache, that is a BIG deal for me. I have tried and tried to submit constructive criticism through various methods and I have never even gotten a response. 
Please also understand that I am not being a baby and storming off leaving Camtasia behind. I just need a tool that makes my job easy. Maybe it is Camtasia. Maybe it is something else. I think it is important for TechSmith to know that this latest release has made...I dont know...several?...many?....some?...users to start looking for alternatives.
(Edited)
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Joe Morgan

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Hello Sharyn,

I have some constructive criticism that will probably come across as bashing TechSmith to some people. 

TechSmith brought us SnagIt 12 in May of 2014. The UI colors scheme was.
   

After much outrage and complaint. A light theme was offered.To me, the light theme is actually worse. But an alternative was offered.
If you could lighten the UI overall, it might at least be an improvement for many people.

I've yet to see any statements by TechSmith that they will be making any changes to Camtasia's UI.

I don't use Camtasia for long periods of time very often. So the UI doesn't effect me as negatively as it would otherwise.

Kayakman is getting the short end of the stick in a big way here, If I were in kayakman's shoes, I would be at least a little outraged. When I read what he's facing, I felt a little outraged.

kayakman, Champion

  • for me, I'm so invested in Camtasia as a screencasting tool [15 years worth] that moving to another system is probably not practical; so, for the time being, I'll just tough-it-out and hope that the UI is made to look, scheme-wise, more like CS8?

one thing I am looking into is moving up to a 40" monitor; when set to 1920x1080 resolution, the CS UI
should be easier on my eyes than on my current 24" monitor [which is really straining my eyes]; unfortunately those large monitors are expensive [$600 and more]; that's an investment that should not be necessary.

5 months ago, the Camtasia for Mac forum requested UI improvements.
4 months ago, Camtasia for Windows starting requesting them.

These requests do get added to the Feature Request Roundup. The "FRR" if you will. Has been collecting our feature requests for 6 months now.
I counted up the Camtasia and SnagIt requests collected and logged by TechSmith over the past 6 months.I came up with these numbers. I'm human and only counted once,If you double check the numbers you may find a small error.

Camtasia for Windows requests.    198

SnagIt  for Windows                               49

Camtasia  for MAC                                128

SnagIt   for MAC                                       18

Feature Requests Implemented        0 ???   As far as I know.

Camtasia has made some improvements to the Smartplayer but that's about it.SnagIt added some nice features.Auto fill, Magic Wand and a couple of other things.I don't believe any of these things were requested.

So that's the rub. I think your seeing the Venting/Bashing of TechSmith because people  think there being ignored.
Requests are made and nothing seems to come of it.It's a natural reaction in my opinion.

Changing the light grey text and icons to White would be an improvement.



Here's another issue. Even the Light Gray Backdrop Camtasia uses leads to a lack of contrast problem.
The text and Icons are actually a "Blueish Gray" on Light Gray Backdrops.


 
Let's look at the same text on a Black Backdrop.



SO, exactly how difficult would it be to improve Camtasia's UI ?

Regards,Joe
    
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Sharyn

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Hi Joe, I fully agree about the UI improvements needed. I am one of those who need to upgrade to a bigger monitor in order to use camtasia effectively.... it is the only video tool I have at work so I have no other choice but to use it. I am getting a bit long in the tooth so I need a visual I can easily process. Unfortunately though, there is no way I am getting anything other than a 27" screen at work.
Yes, I really hope that Techsmith address this soon!!!!
Yes, I understand how frustrating it is not to receive a response from Techsmith to say they have seen our posts at least.
Still, the saying is that you catch more flies with honey....human nature shows that if you approach somebody with kindness and good will you are more likely to receive it back.
Maybe I am more patient than others....when the UI annoys me I just tell myself that they will get around to it, just be patient and deal the best you can.
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Joe Morgan

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I am one of those who need to upgrade to a bigger monitor in order to use camtasia effectively

That's just wrong on so many levels.
 As a customer, TechSmith needs to meet your needs. If you own an under powered computer. An upgrade is on you for obvious reasons.

When poor product design has a user purchasing a larger monitor, just so they can see what their doing.
That's just wrong on so many levels.
(Edited)
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Rick Stone

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I do agree with Joe on the UI changes needed. Personally, I don't consider it to be bashing. It's a legitimate concern for many of us.

I was personally one of the very vocal users when the SnagIt UI arrived and it was literally giving me headaches to use it. And I was very dismayed when the TechSmith folks made the video demonstrating the changes and the young woman in the video appeared to be rolling her eyes in disdain the whole time over the complaints and the steps being taken to address the issue as if she thought it was the dumbest thing in the world to be complaining about. 

However, I note that there seems to be an assumption being made that the same folks that work on SnagIt also work on Camtasia. And I'd honestly be surprised if this were the case.

I'd be willing to bet that these are two completely different groups of programmers. And I'd also be willing to bet that within each of the teams, a subset is devoted to the Windows version and another subset is devoted to the Mac version.

I'm referring to the statement: 
Camtasia has made some improvements to the Smartplayer but that's about it. SnagIt added some nice features. Auto fill, Magic Wand and a couple of other things. I don't believe any of these things were requested.

Cheers... Rick :)
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ExpertNovice

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Joe, of the many statements for which you are correct one is that many requests have been made and many monthly round-ups have been created and zero ideas have been accepted.  Also, the only statement from tech (very condensed) is they would compare the color scheme (whatever they said) to "industry standards".

Great... by the 1930's the AMA required radium tonics to contain 20 times the level of radium considered safe today.  So, which industry standards will be used, one that helps us or one that kills the product?

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Soph Marx

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Hey,  Tech Smith. If you won't fix it, give us the ability to roll back to the previous version. I see no significant improvement in the UI or usability with this new version. Let us go back!! I'm tempted to go back to Adobe Captivate right now.
(Edited)
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ExpertNovice

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I think we have our answer about getting the low-contrast / visibility / dark-themed C9 corrected.

 In response to these concerns, we recently applied a standard design tool that measures contrasts against industry recommendations. With a couple of small exceptions, Camtasia 9’s new interface scored within recommended guidelines.

From that we are told they don't think there is any issue with the interface because "industry standards" say those with visual impairments are inconsequential.... even though there are unbreakable standards for the captions we create because of the visually impaired...  But, there was hope.

However, with that baseline measure, we will research ways to provide options for users who may find the new interface more difficult to use.

Well, this idea, which got 11 votes last month, and 7 votes BEFORE the roundup this month was not even selected for the roundup.  Thus, this has been proclaimed a dead issue by TechSmith.


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finchl

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This UI is painful, absolutely painful. Please change the colors. v8 was just fine in regards to the colors. 

(Edited)
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ExpertNovice

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Agreed.  While for some it is an annoyance, for others the low-contrast renders it almost or completely unusable.

However, this thread / idea was created, by TechSmith, to consolidate requests after the last round-up.  This idea was not accepted by TechSmith for the current months round-up.  Thus, TechSmith has said they will not change the low-contrast interface because it is within "industry standards".

I responded to an email from a tech support individual to see what my options are for getting a refund for the C9 upgrade.

I will continue to create the idea, but the comment will only be a reminder of TechSmith's decision.

Never before have I been so disappointed with a software company.

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Rick Stone

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Do we know for certain that TechSmith is refusing to offer a selection of UI schemes? 

I mean, I know that oftentimes things get misconstrued, but I'm not certain I've seen Robert or anyone state that it's absolutely cast in stone and they aren't budging on it. I know they fairly quickly changed the SnagIt color schemes after public outcry. Seems they would be kind of along the same lines here with Camtasia.

I know I was really excited at learning of an update today and became quickly crestfallen after I updated and there was no change in UI. :(

Cheers... Rick :)
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ExpertNovice

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No, I don't.  However, this thread was created by TechSmith as a consolidation of requests and it was not included in the next (current) round-up.  If it were still in doubt I really believe their thread would have been included.

Plus, they stated their low-contrast, hard-to-use (my words, not theirs!  :D ) UI met industry standards.

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ExpertNovice

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MdMkr, That is for the dark theme (too much black) not for the low-contrast (grey-on-black/white) UI.

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Joe Morgan

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Yes  Rick it's true,
 TechSmith did introduce an extremely bright UI without the means to tone it down.This was  back in....?

26 August, 2014: SnagIt v12.2

That's kind of an antiquated accomplishment to keep bringing up don't you think?

It was 9 months later that they released Window 10. 7/29/2015. That's old news.

This thread  did make it to the round up. https://feedback.techsmith.com/techsmith/topics/improving-camtasia-9s-dark-disfunctional-ui-its-far-...

So I wouldn't say the dark UI topic was blown off completely.

However, lacking any official responses from TechSmith stating that changes are in the works. That leaves me with only one conclusion, there are no changes in the works.

Regards,Joe
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ExpertNovice

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If only the dark theme is to be corrected and not the low-contrast then the contrast may get worse.  Grey on black is bad.  Grey on grey would be worse, for contrast but better for the dark-theme.  I again fall back on Techsmith not including the thread they started.  The thread is a consolidation to correct both the low-contrast and dark theme.

Even reading this forum requires enlarging the webpage view to 175%.  If contrast is maxed I can read it at 125% or even 100%.

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Joe Morgan

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Well ExpertNovice, I say reading between the lines is in order here.

SnagIt 12 was released 13 May, 2014: Snagit v12.0.0.

A light Theme was officially announced by TechSmith for SnagIt before 10 July, 2014. I could assign a date because they acknowledge that it's coming, but it wouldn't be in the upcoming release of version 12.0.1
It was released 7/10/2014.
So they may have posted this response in late June for all I know.The forum just says "3 years ago" at this point.
https://feedback.techsmith.com/techsmith/topics/snagit_12_color_scheme_is_so_dark_can_it_be_changed
 

Jason Eagleston, Employee

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Official Response

Good Afternoon, 

TechSmith will be adding the option for a light theme in Snagit 12.



So, within 2 months of the initial release of SnagIt 12, we knew the UI was getting a face lift due to user complaints.

In this forum. MAC users asked for a Camtasia makeover about 5 months ago. Windows users weren't far behind.

I haven't seen any official announcements about a new UI theme that's coming for Camtasia.
Have You? 
(Edited)
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ExpertNovice

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Please correct my summary.

With SnagIt, two months after release, TechSmith announced a change.  Dark theme only.

With C9 they ignored the issues of SnagIt of three years earlier.

Just over four months later the only official announcement of the contrast, not dark theme, has been to state the contrast is within industry standards.

About five months later the dark theme has made it into the round-up but the contrast issues, a thread they created, did not.

As for the "new UI theme that's coming" I missed that announcement.  Glad to hear they have made such an announcement even though the details were omitted.

Joe, I hope you are correct.  It will be sad to tell the Church I will not be producing videos if the issue is not corrected before C10 is released.  until then, I will use CS8. <sniff>

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Joe Morgan

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You misinterpreted what I said,
I haven't seen any official announcements about a new UI theme that's coming for Camtasia.
That was my point. I have no reason to believe a change is coming at this point in time.That's why I've been pushing the issue.
(Edited)
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ExpertNovice

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Sorry Joe.  I misunderstood your last statement.  I will consider slapping my hand for that error!  :D

I am grateful for your push and of all the others who are also interested.  The consolidated thread was, for almost two weeks, getting 10 posts a day so, despite the meager 7 votes, there is interest.

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ChrisM

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Was this issue not included in this months round up? I thought it was the last one listed in the email from 4/17/2017. Go here to vote for it https://feedback.techsmith.com/techsmith/topics/improving-camtasia-9s-dark-disfunctional-ui-its-far-...
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Tim Frost

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I have never read anything from Robert that indicates that TechSmith is doing ANYTHING about the defective and much-hated UI color scheme.  I have asked for someone from TechSmith to reply one way or the other and tell us what, if anything, they intend to do about this all-important issue.  What I take from their conspicuous absence from this forum on this issue is that they DO NOT plan on doing snything for their customers on this issue other than to ignore it.
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Robert R., Online Community Admin

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Hi all;

I just wanted to pop in here to let everyone know that I am listening and relaying information to the appropriate parties. I also wanted to let you know that I have a meeting coming in a few days up to discuss this specific topic; once I have information that I can share, I will be posting an update to this thread. Until then I will continue to keep an eye on things and will relay them as they come in. I completely understand the frustration and can sympathize with many of the cases here; I cannot thank you enough for the passion that you are showing in regard to Camtasia. I'd personally like to see some constructive points, like Joe Morgan's post, which shows some good points in a well-made post. Information like this is incredibly helpful to me as it shows some of the differences that you, the users, are seeing and dealing with, which in turn allows me to bring it to the necessary parties internally here at TechSmith.

In regard to the Feature Request round-up; this particular concept has gone well beyond the feature request stage and as such I decided to leave this one out. This is a hot topic with a lot of passionate people who rely on Camtasia for their personal or professional responsibilities; to me it is more important than a mere feature request. Note that the primary purpose of this thread is to centralize concerns and gather data, which I can then bring to the appropriate team members.

However, if the community here would like me to include this in this month's Feature Request Round-Up, I am more than happy to add it. What say you?

I really do appreciate the drive that everyone is bringing to this topic. If you feel you need to speak privately / offline regarding this topic (or topic, process, community, or product), please feel free to reach out to me at r.risdon@techsmith.com

Thanks!

-Robert
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Mal Reynolds

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I have a meeting coming in a few days up to discuss this specific topic; once I have information that I can share
Sooooo... that meeting was going to be "in a few days" three weeks ago now. Yet I take it that after the greater part of a month there is still no new information to be shared on this topic?

You're aware that people will start drawing their own less than favourable conclusions from that, neh?
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ExpertNovice

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Robert,

Thank you.

First, thanks for responding.

Thanks for letting us know why this issue was not added to the round-up.  Given that reason I feel no compulsion to have it listed in the round-up, but I'm only one voice.

I agree Joe along with kayakman, Rick, and others are a great resource for this community.  I'm a mere user of the software and try to help where possible but I'm only an ExpertNovice, not an expert.  :D

Thanks for letting us know you would keep us informed.

Jim

PS.  Thanks.

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david

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Agree with ExpertNovice about not adding this lengthy, multi-week thread to the round-up, IF the issue is getting consideration from folks in-house at TechSmith.  My frustration was in NOT reading a response from TechSmith for such a long and drawn out issue.  I don't know I've seen any other MULTIi-page issues since joining the Community last year, so I think the volume of responses should've gotten quicker attention.  This Interface is also the reason I'm in no hurry to move to v 9.x from v 8.6.

I really appreciate ExpertNovice, and the folks he noted, who've kept this thread alive with good feedback. I'll keep watching for that TechSmith response.

Thanks,

Just a "novice".

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Sharyn

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Hi Robert,
Thank you for the response. 
Yay, it is good to know that there is somebody moving our feedback forward (or will be next week).
Happy to not have it in the round-up, now that we know it is given attention outside the usual monthly suggestions.
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Tricia Ransom

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I'd like to weigh in here as well. Here is one of my biggest issues w/the UI color scheme - I can't see the colors/shapes of annotations. I mean, really? I have to drag/drop to the timeline just to see what these are.
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Thomas W. Shinder MD

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This reply was created from a merged topic originally titled Camtasia 9 Dark Interface.

Would like ability to change the interface to the lighter colors in previous versions of Camtasia. I find it very heard to work with the dark interface in Camtasia 9.
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ExpertNovice

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Actually, "Dark Interface", and others, were merged into a more general thread.  One of those thread was titled "Increase visibility in C9 GUI" at (https://feedback.techsmith.com/techsmith/topics/increase-visibility-in-c9-gui?utm_source=notification&utm_medium=email&utm_campaign=me_too&utm_content=topic_link ).

Before the merger the above thread had 11 votes.  My focus was on greater contrast regardless of color scheme.  And not WILD colors like the high contrast colors provided by Microsoft that appear to be punishment rather than helpfulness.

Regardless, both appear to be joined and hopefully an improvement will be forthcoming.

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Rick Stone

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LOL on the wild colors.

Evoked memories of early versions of Windows and the "Hot Dog Stand" color scheme!

In case anyone wondered:

(Edited)
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Joe Morgan

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That's a excellent example of what allowed MAC to be king back in the day.

Now there just a mega-monopoly 

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ExpertNovice

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YIKES!  My eyes!
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Rick Stone

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LOL, indeed! Back when I was a corporate drone I had begun a task of putting together a massive Electronic Performance Support System. It was initially done using hundreds of Windows .HLP files that were all linked to one another.

And I learned very early on via a co-worker that love Love LOVED really bright and nearly fluorescent color schemes, how I really needed to "lock down" the colors so it would be visible on everyone's computers. 
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Joe Morgan

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Well, you actually had to chose that color scheme in order to be burdened with it.
 I remember that being offered as a preset option.

However, those earlier versions of Windows let you customize any color combination you wanted.



So maybe that Gaudy Hot Mess is actually missed by someone. "Not Me"
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ExpertNovice

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Come to think of it, I recall one individual who had a similar (wild) color scheme selected.  I was afraid to ask if there was something wrong with their eyes fearing something may be wrong with their brain!

Seriously, it was not to my taste but they liked it.  Glad they had the choice.

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Roger N. Shane

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I too, am finding the transition to Camtasia 9 to be very frustrating. Between my own mild issue with cataracts and your extremely dark and low contrast user interface, I am generally productive for less than a half hour per session! Isn't there a way to choose a different interface/skin, or alter what there is, so that we can have a less eye straining experience?
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Joe Morgan

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As it turns out,
you can still create outrageous color schemes that are hard on the eyes using Windows 10. I would never do it but it can be done.
With some further experimentation, I could have made this example more obnoxious to look at.
 However, my eyes were feeling strained just getting the setting adjusted to this point.

Regards,Joe

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ChrisM

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I don't get it. Are you arguing for or against an interface change?
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Joe Morgan

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I'm simply demonstrating that even Windows 10 has UI options that you can change. You can actually pick and color scheme you want.I was going for the Hot Dog theme, but before I could get all the settings right. The colors got on my nerves and blinded me.  I didn't want to finish so I quit at what you see.

I've been advocating for Cam 9 UI changes in many threads throughout this forum.One thread I created myself is shown below

 https://feedback.techsmith.com/techsmith/topics/improving-camtasia-9s-dark-disfunctional-ui-its-far-... 
(Edited)
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ChrisM

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Ahhhhh! Gotcha! I totally agree with you.
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ExpertNovice

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MdlMkr, don't believe him... He was trying to blind us.  Sorry Joe, we are on to your wily ways!  :D
(Edited)
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mikenelson

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This reply was created from a merged topic originally titled Alternate color for black Camtasia skin.

The solid black working area for Camtasia 9 is really hard to use for my 70-year old eyes. Would it be possible to have alternate color schemes or skins to choose from?
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ExpertNovice

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Did you "Like" this thread?  I'm guessing votes/likes of a thread are as important as written agreements in advancing a request.
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Tim Frost

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Now that I have fully completed my transition away from Camtasia altogether and am now using Corel VideoStudio X10 I must bid everyone a fond farewell on all of these threads.  The TOTAL LACK of response from TechSmith management on this, the MOST IMPORTANT TOPIC among the many problems with Camtasia 9 tells me that they DO NOT CARE about their customer base nor do they care if there is a vast sea of people out there who can no longer use Camtasia 9 because of its shortcomings.

Losing the ability to see anything in the new UI is comparable to losing one's vision.  That is how CRITICAL this problem is.  I can no longer waste further time reading these depressing posts and hearing NOTHING from TechSmith about what, if anything, they intend to do about this MAJOR, FATAL DEFECT in Camtasia 9.

As a long time user of Camtasia Studio, I must now bid this community a fond farewell.  I wish you the best in your quest to obtain a usable product.  I do strongly suggest that everyone take a look at Corel VideoStudio X10 and all of its components.  I have found that the Corel product, its tech support, the look and feel of the product, and the final output from x10 is equal to if not superior to my once beloved Camtasia Studio 8.6.

I read earlier comments about video quality of both Camtasia 9 and Corel VideoStudio X10 from others who produce live action video.  To them I say, it's time for YOU to also move on to Adobe Premier Pro CC 2017 or, better yet, the Adobe Creative Suite and begin using PROFESSIONAL TOOLS to produce your output and stop WASTING ENERGY and TIME hoping that TechSmith will respond to you.

If anyone is around in 5-6 years, please wake me up when Camtasia 11 is released so that I can look at that product.
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ChrisM

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Before you go...I want to come too!! Do those other products have the same capability as Camtasia? Did you"lose" amything in the switch. I work for an enormous company and we are looking for an alternative for our Application Engineers.
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ExpertNovice

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You might check Tim's profile.  He joined in 2013 but first post was 6 months ago.  He has a right to be upset, as I am, but consider the anger and biasedness in his 38 or so posts.  In fact, I quit reading his posts because the negativity began to make my computer heat up.  (the last sentence is satirical.  :D )

Most will try to express their point of view from a rational viewpoint.  Iideologues are more interested in changing minds and often use insults and smear tactics in order to "win".

So, while he may have a good perspective and may even be correct be sure to do your own research.  One start would be to search this forum for the products he has suggested.  You might even use a trial version of the products that interest you.

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ChrisM

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Thank you so much for the insight. I will take his suggestions with a grain of salt. I think what it comes to is that I just want to do my job. I have been using Camtasia for 10 years and I am just frustrated with the lack of compassion TechSmith has for it's users. I dont want to switch. But again, I need a product I can count on. So when I hear someone like Tim come up with an alternative I get super excited.
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Rick Stone

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In all my time using computers I can only think of one piece of software that was just so unique that there simply wasn't a viable alternative. Now that doesn't mean I'm claiming to know all there is to know about software. It's just that it seems to me that it's a rare occurrence when you just don't have any alternatives to choose from if you are unhappy.

And with any change also comes a learning curve. So there's that. ;)

Again, from my own view of my own tiny rowboat here in the vast ocean of users, I have to disagree with the statement regarding a "lack of compassion". I say that because the things I've seen from TechSmith simply don't paint that  particular picture for me. Then again, I tend to err on the side of trying to exercise patience and understanding in knowing that anything we ask for with software comes at a cost of development time and constantly evolving priorities.

My own view is that we have to remember that  TechSmith isn't just a couple of guys banging on code in some obscure garage somewhere. And I'm also aware that making changes to software applications is fraught with unintended consequences. Hence the reason for things like Source Control Systems that allow the developers to easily revert back to the last known working version should some change have an adverse effect.

I've always enjoyed this meme:

Just some random musings on this topic. 

Cheers all... Rick :)
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j.garon

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Please offer us a light interface - I absolutely hate dark. Also, when I'm documenting how to use it (for our training team) it's terrible to print black.

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