This conversation has been merged. Please reference the main conversation: Adjust the UI color & contrast
Camtasia 9 signified a departure from a user interface that many had been accustomed to over the years. One change that is immediately apparent is what has been referred to as the “dark” interface. It is an interface similar to what Mac users of Camtasia have had for some time. Since the release of Camtasia 9, some users have expressed concerns with the new interface.. In response to these concerns, we recently applied a standard design tool that measures contrasts against industry recommendations. With a couple of small exceptions, Camtasia 9’s new interface scored within recommended guidelines. However, with that baseline measure, we will research ways to provide options for users who may find the new interface more difficult to use. Thank you for your patience as we refine the usability of Camtasia.
- Team TechSmith
re the dark color scheme, I'd prefer the color schemes in CS8; I found those very easy to work with, especially objects on timeline [brilliant colors, etc]
Just sort of musing out loud a bit on this. I'm wondering if part of the issue here stems from a disconnect between creators such as TechSmith and average users.
My thought is that perhaps the creators are using somewhat "state of the art" hardware. Such as very high resolution monitors. And things such as text labels look perfectly clear to the developers as they develop. But when run on hardware that most of us that are complaining have, things look super tiny and nearly unreadable. And if things were changed in this respect, it may have been fine with the contrast before, but become exacerbated once they appear small to us.
Just some thoughts... Rick :)
You used to have a feature where we pick the color "theme" in camtasia. Where is it? It's too dark, all black. I can't see a thing. Can't I set it to white or some other color. I've looked under Properties, project properties.
The Camtasia 9 UI is HORRIBLE on dim displays, in bright environments or for folks with visual impairments. The color scheme boils down to "very dark grey - dark grey - somewhat light gray". While this may look fancy, the theme is nothing but horrendous from a usability and accessibility standpoint.
Where can I change the theme into a high-contrast version?
Kind regards, Malte
Trying to garner lots of votes - let's get it up there peeps :)
1. Need the ability in Preferences to set default canvas colour to white so we do not have to change the canvas colour every time we create a new project from black to white.
2. The option to change the GUI colour to a light one would be useful. The light text on dark background plays havoc with the eyes as I see ghosting lines when I look away from the screen.
3. Also, the ability to increase font size in the application would be helpful as fonts are tiny on a 1920x1080 monitor
You guys at TechSmith should be working FEVEROUSLY on developing an option in Camtasia 10 (also not a typo) that would allow your users to choose the level of brightness THEY want in the UI rather than trying to FORCE your customers to accept what the developers want/like. I'm afraid that this kind of thinking is incredibly unwise and is going to put TechSmith's viability as a business in severe jeopardy.
There is no way in hay that I will move to C9. I love C8 on my Windows system and while there may be a feature here or there that might be nice on C9, it looks like the gap is too great on what was lost. Time is money and this relearning curve does not seem worth it at this stage. You made your introduction and got your loyal user base from the PC people and looks like you are catering to the Apple world from the company statement. Yes vision and contrast is important to users of a certain age and so is learning curve time. Hopefully you will rethink these issues.
Glad to see another TechSmith response as I've followed the various threads about the "bad" or "black" or "poor" v9.x interface since it's release. That's still the reason I won't be upgrading from v8.6.
I can tell from the posts there must be enough muster to finally get this "boulder" over the top of the hill. BTW, thanks again "Expert Novice" for keeping the aggregate responses over several months in front of the Forum here for voting.
Last comment, if grey on black is so great visually, why are you staring at a black on white display right now? I think it's also the reason there's so many old grey on black, and green on black CRTs buried in the landfills! And I suffered through both.
Thanks for "seeing" the light, TechSmith.
You should avoid using white text on a dark background when displaying paragraph text to make it easier for them to read. Forcing users to fixate on the white text for a long time can strain the user’s eyes. This is because white stimulates all three types of color sensitive visual receptors in the human eye in nearly equal amounts [source]. This makes reading white paragraph text on dark backgrounds stressful on the eyes.
White also reflects all wavelengths of light. Because the words and letters in paragraph text are compact and close together, when white text reflects light, the reflected light scatters and runs into neighboring words and letters. This makes the shape of the words and letters harder to perceive, which affects readability. Compare that with black text, where the black absorbs the light around each word and letter, making them easy to distinguish.
That's an interesting topic you posted about reading and working with captions.
Having the option of selecting a white background with black lettering could be a great option.
Here's what kills me about the Camtasia interface. The Lettering/Numbers are all"GRAY" that's the biggest problem with visibility and the Camtasia interface. The lettering and numbers need to be white.
Couple that with the ability to lighten up the black background to a level that "Suits You" and it would be much better.
I don't know why in the world they chose this color combination.
Quite frankly, it's ridiculous how little contrast there is.
I don't understand why you cannot see a cursor when you work with captions.I don't usually work with captions. But every time I add captions the cursor shows up for me.
See Image below click to Enlarge.
Glad to see this post here. I asked for a GUI change when C9 first came out so I am glad to see it gaining traction.
Please PLEASE Techsmith. Listen to us, please. It does not matter that Apple products or expert developers use the dark interface - We don't care about having the same interface as they do. We care about what works for us :).
Also, "standard design tool that measures contrasts against industry recommendations. With a couple of small exceptions, Camtasia 9’s new interface scored within recommended guidelines." <--- That doesn't matter if people can't use your product because they cannot see it!
PLEASE GIVE US THE OPTION TO SWAP TO A LIGHT BACKGROUND IF WE WANT TO. Or, at least make it not as dark.
Your desires to consolidate the comments into a more manageable number of threads is a good idea. But how about telling the people who are paying your salary and the salaries of the other employees at TechSmith WHAT EXACTLY is being done about these issues. You can choose from the following responses:
1. We are ignoring them and NO WORK is being done on answering the requests of your customers.
2. We have put these items on the back burner and one day, when we feel like it, we may assign some new, lower level technician, to kind of look into these issues and maybe something will come of this. But I wouldn't hold your breath waiting to see an improvement on any of these issues.
3. We consider these issues to be of MAXIMUM IMPORTANCE to both our customers and to the SURVIVAL of TechSmith as a viable company. We have an ALL HANDS ON DECK operation going now and all of our efforts are being devoted to putting out these 500 ALARM FIRES.
A truthful answer would be appreciated by EVERYONE on this list.
PLEASE give us an alternative.
I have some constructive criticism that will probably come across as bashing TechSmith to some people.
TechSmith brought us SnagIt 12 in May of 2014. The UI colors scheme was.
After much outrage and complaint. A light theme was offered.To me, the light theme is actually worse. But an alternative was offered.
If you could lighten the UI overall, it might at least be an improvement for many people.
I've yet to see any statements by TechSmith that they will be making any changes to Camtasia's UI.
I don't use Camtasia for long periods of time very often. So the UI doesn't effect me as negatively as it would otherwise.
Kayakman is getting the short end of the stick in a big way here, If I were in kayakman's shoes, I would be at least a little outraged. When I read what he's facing, I felt a little outraged.
for me, I'm so invested in
Camtasia as a screencasting tool [15 years worth] that moving to another
system is probably not practical; so, for the time being, I'll just
tough-it-out and hope that the UI is made to look, scheme-wise, more
one thing I am looking into is moving up to a 40" monitor; when set to 1920x1080 resolution, the CS UI
should be easier on my eyes than on my current 24" monitor [which is really straining my eyes]; unfortunately those large monitors are expensive [$600 and more]; that's an investment that should not be necessary.
5 months ago, the Camtasia for Mac forum requested UI improvements.
4 months ago, Camtasia for Windows starting requesting them.
These requests do get added to the Feature Request Roundup. The "FRR" if you will. Has been collecting our feature requests for 6 months now.
I counted up the Camtasia and SnagIt requests collected and logged by TechSmith over the past 6 months.I came up with these numbers. I'm human and only counted once,If you double check the numbers you may find a small error.
Camtasia for Windows requests. 198
SnagIt for Windows 49
Camtasia for MAC 128
SnagIt for MAC 18
Feature Requests Implemented 0 ??? As far as I know.
Camtasia has made some improvements to the Smartplayer but that's about it.SnagIt added some nice features.Auto fill, Magic Wand and a couple of other things.I don't believe any of these things were requested.
So that's the rub. I think your seeing the Venting/Bashing of TechSmith because people think there being ignored.
Requests are made and nothing seems to come of it.It's a natural reaction in my opinion.
Changing the light grey text and icons to White would be an improvement.
Here's another issue. Even the Light Gray Backdrop Camtasia uses leads to a lack of contrast problem.
The text and Icons are actually a "Blueish Gray" on Light Gray Backdrops.
Let's look at the same text on a Black Backdrop.
SO, exactly how difficult would it be to improve Camtasia's UI ?
I just wanted to pop in here to let everyone know that I am listening and relaying information to the appropriate parties. I also wanted to let you know that I have a meeting coming in a few days up to discuss this specific topic; once I have information that I can share, I will be posting an update to this thread. Until then I will continue to keep an eye on things and will relay them as they come in. I completely understand the frustration and can sympathize with many of the cases here; I cannot thank you enough for the passion that you are showing in regard to Camtasia. I'd personally like to see some constructive points, like Joe Morgan's post, which shows some good points in a well-made post. Information like this is incredibly helpful to me as it shows some of the differences that you, the users, are seeing and dealing with, which in turn allows me to bring it to the necessary parties internally here at TechSmith.
In regard to the Feature Request round-up; this particular concept has gone well beyond the feature request stage and as such I decided to leave this one out. This is a hot topic with a lot of passionate people who rely on Camtasia for their personal or professional responsibilities; to me it is more important than a mere feature request. Note that the primary purpose of this thread is to centralize concerns and gather data, which I can then bring to the appropriate team members.
However, if the community here would like me to include this in this month's Feature Request Round-Up, I am more than happy to add it. What say you?
I really do appreciate the drive that everyone is bringing to this topic. If you feel you need to speak privately / offline regarding this topic (or topic, process, community, or product), please feel free to reach out to me at firstname.lastname@example.org
Hello Camtasia, once my friend,
I've come to use you once again,
I look upon the GUI's foul darkness,
All black and grey and very low contrast,
And my eyes,
they can barely see a thing,
But here's the thing,
From Techsmith... there's silence.
The user base does scream and howl,
"We need a change, we need it now,
We care little for the bells and bling,
If we can't see what it is that we're doing."
"But standard tests,
say the GUI is just fine,
So stop your whine",
Is the first reply, from Techsmith.
But upon a sunny April day,
We're told a meeting's "days away",
"We'll get a response out to you Real Soon Now,
about this interface you say's a cow",
But four weeks,
Lo a month has come and gone,
Yet this drags on,
With Tech-smith's silence...
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