Camtasia 9 is a big disappointment

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  • Updated 9 months ago
I've used Camtasia 8 for lots of tutorials over a couple of years and I love it. There are a few issues here and there, but I thought Camtasia 9 would be a big improvement, especially since this is a paid upgrade (and a serious one at that). Here's my 2 cents in case anyone is interested. Before I get into my list here's what I do with Camtasia:
- Photoshop tutorials, recorded at 1920x1080
- I require a lot of splitting to sync my audio with my video
- I frequently speed up bits of my work
- using i7 4790 @ 3.6, 16 Gb RAM, 1 Tb SSD 850 PRO, GTX 780 (great system)

The problems with Camtasia 9:
- Generating Key Stroke callouts is now much harder. I have to go to a menu to add it. I can't add a hotkey for that action. Why? It doesn't make sense. At least give me the option of creating a hotkey for it. This is important because I regularly split my videos and I generate hotkeys for each 20-30 second bits
- when I manually add a hotkey from the callouts section, they don't have the same styling as the ones that are generated. I looked for its settings and I get EVERYTHING except its styling. In one place I'm getting black hotkeys, in another I get white ones. Please don't think I don't know how to select from 1 of the 4 hotkey styles, that's not the case.
- speeding up vids is much harder. Before the upgrade I could input 200% and be done with it. Now I have to click on the bottom of the video and drag somewhere. This makes it less precise. As I constantly do this, it's annoying.
- I haven't seen 60fps option;
- I haven't seen an increase in speed in production time

Overall, everything I have to do on a regular basis requires more clicks. When you edit as much content as I do, every extra click counts. For now I've uninstalled the program and I'm back with 8. Really disappointed.

PS: Camtasia 8 sometimes records everything perfectly, but when I open the project it plays a choppy video, like it's been recorded at 10 FPS. My system seems fine when it's recording so I'm constantly wasting 20-30 minutes just to have to redo them.
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Doru Marin

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  • disappointed

Posted 2 years ago

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Tim Frost

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Doru,

AMEN to everything you are saying.  Like you, I, too, have been using Camtasia for years.  I began with version 6 and I expected that the step up from version 8.6 to 9 would be a MAJOR improvement with MANY new HELPFUL features and streamlining of the work process.  Instead, Camtasia 9 has been exactly the OPPOSITE.  And from what I have read, the update to Camtasia 9.0.1 is not worth the electrons required to download it.

I abandoned Camtasia 9 several weeks ago and went back to Camtasia 8.6.  I'm waiting for Camtasia 9.5 or, better yet, Camtasia 10 to be released in a few years and even then I will most likely wait for a year or MORE before I upgrade to Camtasia 10 so that I can allow all of the early adopters do the BETA testing on Camtasia 10 so that I don't have to do TechSmith's beta testing for them.
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4evermaat

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I wish I were notified about the beta program so that I could have provided a lot of needed feedback.
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Doru Marin

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Well, at least it's a free upgrade! Oh, no, wait ...
Later Edit:
- I forgot one important thing: how could you not have backwards compatibility? Camtasia 9 doesn't work on Camtasia 8 products. Are you following Apple? Was it technically impossible for you to make them compatible?
(Edited)
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kayakman, Champion

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CS9 opens/converts CS8 projects
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Doru Marin

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Yeah, but ... money!
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Tim Frost

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Doru,

Funny response.  But, you know, I understand that when software companies release a new VERSION of their software, that is normally a discounted UPGRADE to the new version and is not technically known as an UPDATE.  Updates are normally FREE and may occur through the life of the VERSION of the software.  Updates, on the other hand, are normally only free for customers who purchase the previous version of the software, in this case Camtasia 8, within the last 6 months or so.  But updates normally, and should be FREE for the life of the product.  Kind of like recalls on your car.
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Doru Marin

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More: why do keystroke callouts appear in the MIDDLE of the screen instead of at the bottom, like it was the case in Camtasia 8? I now have to reposition them EVERY time I use a hotkey, which, guess what, in Photoshop that's every second.
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ExpertNovice

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Doru, I'm talking about CS8 here.  Here is how I save time with the issue you are seeing.

My (library) saved callouts have always been added to the middle of the screen with most of the formatting unsaved when copied from the library.  Text formatting was preserved by leaving text in the saved callout.

To save time the callout is added to the end of a track and then edited (stretched and positioned).  The callout is selected and copied. Whenever it is needed a simple paste has the effect of preserving all formatting.  If another callout is copied, a track is cut, etc.  The preserved callout must be copied again.  Simply slide to the end of the project (without changing the timeline), copy the callout, and paste.  The callout is placed at the current timeline position and I'm returned to that position.  Final touches are applied.

Not perfect, I agree.  Still, in my case the timesaving is worth it..

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Doru Marin

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Why is there no padding for text layers inside any shapes? My god ... I'm baffled!
Why can't I switch between Annotation types like in Camtasia 8? Maybe I want to use 'Spotlight', but after I place it I change my mind and I want to use 'Highlight'. Nope, no longer possible. Why?
Why did you create 5 categories for Annotations? It just takes more clicks and it drags down my speed! At least give me the option to choose 'show all'.

It seems like the product hasn't been tested out. I'm sure it has, but I'm stunned at the problems I'm seeing. I can't be the only one ...
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kayakman, Champion

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there is a dropdown option for "All" [does not include legacy ones]

regarding applying clip speed adjustment, with the clip selected, clip speed applied, you can set speed rate adjustment in the properties panel 
(Edited)
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Doru Marin

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Sorry, the 'show all' does not refer to what I mean. I want all 6 tabs consolidated into 1, like in Camtasia 8. Hope this clears it up.

For the speed, you mean the right panel where scroll doesn't work to adjust values? Yeah, I'd rather have the old way of working. This constantly requires me to move away from my time line into another place, not too mention that with the properties panel opened, I lose precious size for my canvas.
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Doru Marin

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Hey I just want to say that I know I'm coming across quite strong, but I'm really upset about these changes that change the old way of working for no reason. I develop software myself and I can understand some of the technical challenges and limitations. But here - some of these changes are not thought out.

I can see someone really worked a lot on the new UI, but from a functionality perspective, this is terrible. I do hope some of these issues will be resolved ASAP, as they're minor edits that have a big impact.
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mail

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Doru, thanks for admitting that you came across far too strong.

I have been a CS user since version 3. I was a version 9 beta tester. I can't tell you how much C9 has increased my productivity. It's fantastic.

You list only 3 issues, so I'm thinking you are using the word "disappointed " in a radically different way than it is normally used. Even at it's worst, I would say that C9 has some new ways of doing things that take time to get accustomed to. But disappointment? Hmmm.  I'd say your extravagant language may be an expression of your temporary frustration in adapting, not the many benefits of C9 itself.

Most of your complaints seem to be that C9 changes your workflow.  The reality is, we live in an adapt or die world, and that extends far beyond Camtasia. Personally, I'm happy about the new aspects because I realize people need to do things differently to get better results.

Also, I have no problems with choppiness. My system is less powerful than yours, but is operating smoothly in create and finished production modes.  So, I'd say it is difficult to blame C9 for what may be your own system issues.

C9 is NOT a big disappointment to me, a longtime, seasoned user. It's a wonderfully improved tool. 
(Edited)
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Doru Marin

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Hi,
I want to clarify a few things:
- from C8 to C9 the changes listed above make little to no sense for me;
- for a long time user, I can understand why you see C9 as a big improvement, it's the same with me with Photoshop; However, if you're saying these issues mentioned above are NOT real problems, then we may be using the program differently;
- the choppy playback happens in C8, otherwise I wouldn't have switched (again) to C9.

For me, this latest version is an inferior product compared to C8, productivity-wise. I listed only a few problems ... I don't dare speak about 4K or at least 60FPS...
Anyway, if you're having a good experience, then don't mind me.
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mail

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For clarity, I did not jump from C3 to C9. I have used all almost all versions over the years, most recently C8.6, of course.

Seems like with each new versions (from 5 to 6, 6 to 7, 7 to 8 and so forth), a certain percentage of people have problems adapting.  I remember I was in love with ver 5 back in the day. I did not update until ver 7 that time.  Of course, comparatively speaking, ver 5 looks and works like a dinosaur today, and soon people will say that about 8.6.

In retrospect, ver 6 was far better than 5. I was wrong to not update. Each version has improved features, speed and quality, even though we may not think so at the time.

My experience tells me TechSmith does not have a software engineering problem. Some users are just slow to adapt and thus have problems real and imagined.

I hope C9 makes you as much money as versions of Camtasia have made for me. It's the best tool in my shop and I have a  lots of software tools to use in my creative work.
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ExpertNovice

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I started with CS7.  Installed CS8, produced the first video; many times.  Couldn't get any resolution in the forums for the terrible, horrible, really, really bad produced version.  Reinstalled CS7 and used it for many months.  Finally installed CS8 and it was great.

(I've already purchased but not installed.C9 and assume the improvements will make it better. It will not be installed until the UI is changed to a higher contrast and, in some areas a larger font.  The low contrast will likely prevent me from being able to work with the app.

Microsoft used a low contrast UI in Win8, everyone complained, MS gave a sort of improvement. They did it again in Win10 and, again, gave sort of an improvement.  I don't think TechSmith will not do the same as MS.

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emcemc2

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I read it all... WOW!!
I now have doubts whether to upgrade from Camtasia 8.6 to 9? Do you recommend this upgrade or should I stay with v8?
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harvey.benson

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Hi Joe 
As you can gather I am not a seasoned user of Camtasia. The projects that I have built so far have been built from the timeline with narration, captions images and screen capture video etc. This if understand correctly is not a Trec file at this stage, correct.

I am correct in thinking I can not add cursor effects at this stage . When I save this (component built file) does it also produce a Trec file. If I want to use cursor effects I need to find the Trec file import it or open it in Camtasia  only then can I use the cursor effects as shown in the video link ? 
Can you clarify this basic point for me - much appreciated.

Harvey
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kayakman, Champion

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a trec file is the recording file you get when you do a screen capture using Camtasia Recorder

what you described above [ i.e. "narration, captions images and screen capture video"] is a project file [.tscproj]

the screen capture video you mention, was that made using Camtasia Recorder?

if yes, then that is the file [on timeline] that you apply cursor effects to, as demonstrated in the tutorial
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harvey.benson

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Thank you for the clarification . So if a project file is made up of a combination of project elements and some Camtasia screen capture , the screen capture elements when selected will allow me to click on the cursor effects and add these to this this section or sections?
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kayakman, Champion

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yes

perhaps give it a try
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harvey.benson

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Yes now that it is clear what can and can't be done - tnx
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Tim Frost

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I would stay with Camtasia Studio 8.7 for CERTAIN. It has been more than 12 months and we have seen virtually ZERO effort to correct serious issues such as the HORRIBLY DARK UI and the complete lack of the ability to produce MP3 files. Stay away...stay FAR away from Camtasia 9.1 and wait until Camtasia 10 or 11 is released.
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pobox606

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Couldn't agree with you less, Tim Frost. But have it your way. More money for me since Camtasia 9 allows me to create more exciting and relevant projects.

People who are stuck in the past give more opportunity to those who know how to get maximum benefits from Camtasia 9 and the recent updates.  I opened C8 the other day and it seemed very primitive in comparison to 9. I'd never go back.

By the way, you seem to make a big deal out of the dark UI. It's common now among Adobe products and many others. I like it. I even use the dark version of Audacity.  In any event, it is a trivial reason for not using Camtasia 9. Your monitor does have a brightness control, after all.
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Rick Stone

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TechSmith added lots of new media assets to use. And the behaviors seem pretty cool. One pain point many had with version 8 was an inability to easily see all the text in a caption in that little area where you manipulated the text. That changed with version 9. 
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Rick Stone

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Hi there pobox606

I love me some Camtasia and TechSmith, but I have to agree on the dark UI. It's not so much the darkness, but the overall contrast that is the issue. But I do believe TechSmith is making efforts to improve it.

Cheers... Rick :)