Camtasia 9 is not workin g at all

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
Hey!


I downloaded Camtasia 8 couple of weeks ago, i really liked it, i decided to buy it.
During that you came up with Camtasia 9  >> so i tried it >>


My main problem is: Camtasia 9 did not play or show ANY video files on the canvas section. Usually it appears to be blank or "transparent"(please see attachment)
Doeasnt matter if i open the intro you provide, i open a camt. 8 project or anything else. it is not working.


I uninstalled quicktime, i tried to repair / uninstall / reinstall Camtasia 9... but no luck.


(and the camt. 9 projects opens pretty pretty slow... (camt8 was fast as lightning one project opening was 3-6 sec.   With camt. 9 the same project to open is about 1-1,5 minute)
Maybe the two problems related?!


I have a power system 64bit stuff with pro ssd harddrive.
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bencemarci

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Posted 3 years ago

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Sanjeev Tomar

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I also have the same problem. How to solve this?
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Robert R., Online Community Admin

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Official Response
Hi there!

This is certainly not the expected behavior and could be caused by any number of things. As we have a dedicated Technical Support team, could you please open a support ticket by clicking here so we can look into this issue for you?

-Robert
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bencemarci

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according to Mike:

Mike Spink
Today at 16:33

Hello,

In Camtasia click on Edit > Preferences > Advanced tab. Under the section for Hardware Acceleration change the dropdown menu to software only mode and then click OK. Close and re open Camtasia 9 and see if that works.

Please let me know if you have any questions.

Kind Regards, 
Mike 
Senior Support Specialist

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bencemarci

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After this my cam9 was okay!
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Sanjeev Tomar

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Thanks a lot bencemarci, Its works :)