Camtasia 9 not capturing user access control download screen

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  • Updated 2 years ago
I'm recording a how-to video on Windows 10 for my school, and the video I'm on is explaining how the user access control panel pops up when you try to download something in Windows 10. However, in my example video where I try to download Firefox, the UAC doesn't pop up in the recording. Is there some way to get camtasia to record this? (I am using Camtasia 9.1.1)
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raraiza

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Posted 2 years ago

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kayakman, Champion

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recommend you contact free tech support for this issue
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Rick Stone

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I believe there is a registry hack you can enable that will allow capturing this. I'm not sure, but the article linked below may make use of it.

https://superuser.com/questions/382872/how-to-take-a-screenshot-of-windows-secure-desktop

Cheers... Rick :)
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Dubie

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When you see a UAC prompt, it means that Windows has automatically switched to "Secure Desktop mode", which allows only trusted processes running as SYSTEM to run.

I had run into this same thing when trying to record a process on a friends win 10 machine.

If Rick's link doesn't help you can also look here ☟

This site shows four methods that you can do (what ever one you feel comfortable doing)  to be able to disable the Secure Desktop Mode.

https://www.download3k.com/articles/How-to-screen-capture-a-User-Account-Control-UAC-prompt-in-Windo...

You should then be able to record the UAC

Note:  Be aware of possible security risks if disabling Secure Desktop Mode!

:)
(Edited)
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Rick Stone

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WRT being careful:

Seems most of these workarounds involve temporarily changing a Registry key. So one simple way around it would be to first locate the key that you manipulate, then export that as a .REG file. Change the key as instructed and export that as a separate .REG file. Then it's as simple as double-clicking the .REG file to return the value to the more secure setting. Much easier than opening regedit, finding the key, double-clicking and all that stuff.

Cheers... Rick :)
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Dubie

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Thumbs up to that.

I don't recommend leaving Microsoft operating system security options off permanently.

:)
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Rick Stone

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LOL, where's your sense of adventure‽
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Dubie

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I said I don't Recommend it. Doesn't mean I ... oh S^&t

(Edited)