Camtasia 9 on Mac not recording audio from my Steingberg UR12 anymore

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  • Updated 2 months ago
I have enabled permissions for Camtasia 9 on my mac and when I go to record it shows that I have selected the right audio mic, (which is connected to a Steinberg UR12 that I have used plenty of times before), but it shows -150db in the Recorder and when I record, no audio is recorded.
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saranettles

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  • very upsetp, b/c Camtasisa 8 never had these problems

Posted 2 months ago

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Paul Middlin, Employee

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Hi! Could you look a little closer at what version you are running? Camtasia 9 is windows-only, but you're on a mac.
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saranettles

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Ah, well that is probably the problem. Do you think I can get a refund? It installed on my mac just fine.
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saranettles

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I actually preferred Camtasia 8. This version sucks!
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Paul Middlin, Employee

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What I mean is, you can't have installed Camtasia 9 on a mac, so, what version do you have? Look here:

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saranettles

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I have Version 2019.0.8 (109608). Sounds to me like I bought a bad product
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Paul Middlin, Employee

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2019 is the latest, and that's good, that's the first thing I wanted to verify. I didn't want you to be struggling on an old version.
Since you're running 2019, I think you should contact our (free!) tech support so they can help you figure out if we can get that mic working.
https://support.techsmith.com
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saranettles

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Oh, and here is a screenshot of the product that does not work.



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saranettles

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Oh great! I thought you said that Camtasia did not work on the mac, I assumed Camtasia 9 was the same thing as 2019, but I guess not. My bad. Thanks for your help.
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Paul Middlin, Employee

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sorry for the confusion! No, Camtasia 2019 is *definitely* built for Mac (and Windows too).