Camtasia 9: Only small piece of the screen captured. Why?

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  • Updated 7 months ago
I normally record videos with the video size set to 1280 x 720 because my impression is that this is the best for the web. My computer's screen resolution is 1280 x 764. Normally when I record, I can see the entire screen including the system tray (Windows 10 now). Yesterday I recorded a short tutorial and I can only see one small section of the screen as I move around and click things. None of that sows up. I have a screen magnifier on, turned down to 1.4x magnification but that has not been a problem before. Since this makes the screen show less than the actual screen (the magnification is like a picture on top), Windows always shows the mouse pointer and wherever it goes. I looked at the visual properties but see nothing to explain this.
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kennethlitwak

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Posted 7 months ago

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Joe Morgan

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Both images look the same to me. I think you uploaded identical images.
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kennethlitwak

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I only had one screen shot to attach.It was not obvious to me after attaching it once that this had been successful. That does not, however, change the situation. Both jpegs illustrate my problem. There is a lot more on my screen than that little portion. I tried to edit the post but did not see a way to delete an attachment. So I can't change this. Thanks.

Ken
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Rick Stone

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Hi there

Try right-clicking the image you see on the canvas and choosing the Scale to fit option.



Cheers... Rick :)
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kennethlitwak

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Thanks Rick. Alas, it is already at the smallest scale. Any other scale makes part of this disappear.

Ken
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kennethlitwak

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I presume I will simply have to re-record this but since I've never had this problem before, I don't know what to do differently.

Ken
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Rick Stone

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If you click and drag the main recording down and to the left so as to introduce the little dots that you can click and drag to scale the video, are you able to click the crop tool at the top and drag the corner to reveal the missing bit?



Cheers... Rick :)
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kennethlitwak

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That gave me some interesting results but not what I was looking for. Thanks anyway.
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kayakman, Champion

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are you able to exit/kill-off the magnifier?

if so, kill it, then perhaps try this ...

set Recorder to capture full screen; do a capture; does the issue persist?

set Recorder to capture a manually designated area , like all but not the task bar; do a capture, does issue persist?