Camtasia 9 Program Crash Every Time I Try to Process

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  • Updated 3 years ago
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It crashes as soon as it begins processing every time. I can't process any video. This upgrade has been extremely frustrating.
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Jonathan Norton

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Posted 3 years ago

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3 years ago
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kayakman, Champion

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please provide details about exactly what you are experiencing, including a screen shot of project on timeline, type of source clips in project, type of production that is failing, etc
2016-11-14T06:48:26+00:00
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Janet Dougherty

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It was working well for me today and then all of a sudden it crashed. My mouse went slow across the screen and I lost control of the mouse. I closed down the laptop by using the touch screen. I rebooted and attempted to record the screen and C9 crashed again. Once again the mouse slowed down and I lost control. Had to close down the laptop again. Did a kaspersky scan on the laptop and have no viruses. Rebooted and retried 4 times. then uninstalled and reinstall C9 but the same thing again. Frustrating. Hope you can fix it soon. I have office 365.
2016-11-14T11:35:16+00:00
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kayakman, Champion

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I have occasionally seen the symptoms you describe on my laptop when using Camtasia

I concluded it was due to the laptop overheating [Camtasia operations are very CPU intensive]; I'm on Windows 10 Pro Anniversary Edition and now see the issue often, especially when using Camtasia while also using Chrome to either browse news web sites [lots of embedded high-graphic-count ads] or view a streaming video

I can feel that the laptop noticeably runs much hotter when doing these activities; so now I have an external fan blowing over the laptop [lid always open], and that definately seems to help

what I find interesting is that these issues virtually never occurred before the Win 10 Anniversary update about 2 months ago 


2016-11-14T18:07:56+00:00
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Janet Dougherty

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Thankyou i will check today and get a fan
2017-01-21T17:18:41+00:00
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z.a.wahab

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I also experience frequent crashes and unsuccessful rendering of the video. I think CS9 is not stable. I am running Win 10 dell xps 14z
2017-01-21T17:28:32+00:00
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z.a.wahab

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Rendering video with batch processing first time CS9 freeze at the 15.9%. The second try it did better but still freez at 70.9%. Its so frustrating.
2017-01-21T17:34:57+00:00
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kayakman, Champion

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UPDATE

I had a new fan installed in the laptop; completely resolved this issue

otherwise, CS9 runs rock-solid for me

crashing might be caused by specific project configurations; details here would help
(Edited)
2017-01-22T00:29:05+00:00
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z.a.wahab

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Thanks for the suggestion. I had a cooler fan running below my laptop, disable the wifi or internet connection, refrain from running any apps but ONLY CS9, perform batch processing rendering again early in the morning (more cooling room environment), had the screen saver disable and the laptop is plug in for continuous power, but.. unfortunate the production rendering only up to 15.8 % before CS9 freeze. So frustrating and helpless.
 
2017-01-22T00:43:53+00:00
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kayakman, Champion

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if failure always happens at same %, might be a glitch in product at same % on timeline

maybe this technique might help ...

How To Find and Fix Production Failures ...

https://www.screencast.com/t/d2k2E1Vl
2017-01-22T04:56:39+00:00
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Dave O'Rourke, Senior Software Engineer

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@z.a.wahab, the hang during production that you describe sounds similar to a bug we've fixed for an upcoming maintenance release. There's a good chance this will fix the problem for you. If you're willing to try a pre-release build, contact TechSmith Support by submitting a ticket at https://support.techsmith.com
3 years ago
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Klaas Hobo

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Is this a video made by CS9 of converted from older versions?

I have had some trouble with this and could render the video by "batch production" with you can find in the menu under "file".
3 years ago
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Rogerio Moreira

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Keep trying! It's a matter of persistence. I deal with preenrolleed members only to make money. Check it:http://rogermoore.gosbc.com/?SOURCE=techsmith
3 years ago
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Jonathan Norton

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It's a video I produced entirely in Camtasia 9. I actually had more success rendering projects that were converted from Camtasia Studio 8. 
3 years ago
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Jonathan Norton

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I believe I may have been trying to produce to a location that doesn't have enough space to accept the video size. I can't find anywhere to change this default production folder setting. I set it manually and it seems to be rendering OK now. I got past 0.0% at least. 
3 years ago
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kayakman, Champion

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a best practice is to produce to a location on your system drive

as I recall, the default production output folder is the Camtasia folder; but you can set a different destination by doing a custom production; that destination should then be remembered until changed again [at least this is how it works when producing to MP4 w/controller
3 years ago
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Dubie

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You can do pretty much any of the standard productions, I would recommend doing a custom production.

On the last production option window, you can set your folder to where you want. That setting should "stick" until you change it to something else. If you have changed the location a few times, You should be able to select your location using the drop-down menu in the location field.

2016-11-14T23:46:09+00:00
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Jonathan Norton

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Thank you that makes sense. 
2016-11-15T02:24:14+00:00
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Long Nguyen

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3 years ago
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ExpertNovice

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Changing the registry was the only way I could ever tame this beast.  :(  Here is how it looked in CS8.  You should verify in C9 and test by allowing C9 to make changes; comparing the before and after before making any changes.  I strongly suggest saving any key before manually changing any value or data.  Don't touch the registry if you don't know what you are doing or are unwilling to cause damage to your system.  Do not add any entries or change anything but the data.

Key:
HKEY_CURRENT_USER\Software\TechSmith\Camtasia Studio\8.0\Camtasia Studio\8.0
Value:
ProductionFolderMru
Data: (fully qualified folder path followed by an asterisk)
D:\foler1\folderA\*D:\foler1\folderB\*


My notes also mentioned this entry
Key: same as above
Value:
CreateProductionFolder
Data: (zero)
0


ProductionFolderMru is easily understood.  I'm not sure about CreateProductionFolder.


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