Camtasia 9 recognizes laptop camera, but says "Camera Not Available"

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  • Updated 1 month ago
I'm using a Lenovo Flex 2 laptop. The built in webcam works fine, but Camtasia 9 cannot enable it. I'm running Windows 10. Attached are screen shots to show the webcam is working, and Camtasia recognizes the device but it just cannot turn it on.
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Su

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Posted 2 years ago

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Joe Morgan

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You need to click on the "Camera Off" button on the recorders toolbar to turn it on.

See Image Below,Click to Enlarge.

Regards,Joe

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Su

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I tried that, but it continues to initialize the camera then loop back to being off. I've restarted my computer, I've uninstalled my webcam and reinstalled as well.
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wyeco

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Same Problem - had conversation with Techsmith - no solutions it seems - Purchased Screenflow for my mac ( I have Camtasia for mac as well but needed the windows version to record microsoft tutorials which require using windows version of Ofiice)
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Fred Grover, Champion

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Su if you have went through those steps and it is still doing this then have you checked to make sure it is showing and working correctly in the Windows Device Manager ? If you have installed your webcam did you do that through the control panel or the Device Manager under the Imaging Devices and then do a fresh reboot to see if it added the webcam back in and then try to select it in Camtasia Studio 9 ? Just a suggestion and I would also ask if you have done any new updates to Windows or anything ? The reason I ask about that is I know years ago Microsoft had a Security Update that caused problems with one of my old laptops that was the issue with the webcam as it was being blocked and I contacted TechSmith Support and Microsoft and they managed to find the security update/bug if you want to call it that sure enough caused it and after removing that security update it worked fine. I cannot say that is what is going on with your situation as this is just knowledge from my past experiences and others.

You may want to put in a Support Ticket with TechSmith if this issue does not get fixed or you find a fix for it. The information for that is below and it is a free service and let us know if you do or if it is already resolved. If it is not resolved and you find out the cause please consider posting the steps back here that you took to fix it. Thanks.

https://support.techsmith.com/hc/en-us

Phone:+1.517.381.2300
Toll Free:800.517.3001 (U.S. & Canada Only)
Hours:8:00 AM to 7:00 PM EST Monday through Friday
We also have holiday hoursTwitter:@TechSmithHelp

Sorry for your inconvenience and I hope this post gives you and others some insight or helps a bit and you find it useful. Thanks for posting and please keep us updated and have a great day/night. :)
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langtonc

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I see you have given this same advice to quite a few customers. Has any of them been able to use their builtin webcam? So far the tech support is asking if I have a USB webcam which I do not have.
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Su

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nothing they suggested worked. I had to get an external USB webcam from a friend, then it worked.
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firarottico

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Su if you have went through those steps and it is still doing this then have you checked to make sure it is showing and working correctly in the Windows Device Manager ? If you have installed your webcam did you do that through the control panel or the Device Manager under the Imaging Devices and then do a fresh reboot to see if it added the webcam back in and then try to select it in Camtasia Studio 9 ? Just a suggestion and I would also ask if you have done any new updates to Windows or anything ? The reason I ask about that is I know years ago Microsoft had a Security Update that caused problems with one of my old laptops that was the issue with the webcam as it was being blocked and I contacted TechSmith Support and Microsoft and they managed to find the security update/bug if you want to call it that sure enough caused it and after removing that security update it worked fine. I cannot say that is what is going on with your situation as this is just knowledge from my past experiences and others.
You may want to put in a Support Ticket with TechSmith if this issue does not get fixed or you find a fix for it. The information for that is below and it is a free service and let us know if you do or if it is already resolved. If it is not resolved and you find out the cause please consider posting the steps back here that you took to fix it. Thanks.
https://support.techsmith.com/hc/en-us
Phone:+1.517.381.2300
Toll Free:800.517.3001 (U.S. & Canada Only)
Hours:8:00 AM to 7:00 PM EST Monday through Friday
We also have holiday hoursTwitter:@TechSmithHelpSorry for your inconvenience and I hope this post gives you and others some insight or helps a bit and you find it useful. Thanks for posting and please keep us updated and have a great day/night. :)

I see you have given this equivalent guidance to many clients. Has any of them possessed the capacity to utilize their builtin webcam? So far the technical support is inquiring as to whether I have a USB webcam which I don't have.
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firarottico

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which does facial recognition for my login. I disabled that and my camera/webcam started working. 
Good luck all!
Audacity Find My iPhone  Origin
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Brian Colston

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I had this problem and after a lot of searching found it to be my antivirus software. I use eset that has a protection for the camera, so you allow it for Camtasia. The person on the internet had Kaspersky antivirus that has a tick box. All working fine now with integrated camera
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margaret.brady

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Another mystery: I am also using a Lenovo w/ Windows 10.  My Powerpoint Add-In for Camtasia records fine on SOME PPT presentations, but on another tells me my camera is unavailable and may be in use already.  Wondering if it has something to do with the PPT settings on that presentation?
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James Plannett

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THIS FIXED IT FOR ME
So I had a similar issue. I had Zoom running. I turned off Zoom and had the same issue. I was also running an application called FastAccess, which does facial recognition for my login. I disabled that and my camera/webcam started working. 
Good luck all!
(Edited)