Camtasia 9: Selector rings im recording

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  • Updated 6 months ago
I created a new project in Camtaisa 9, clicked the record button in Camtasia, went to the web page I'm trying to record, configured the recording properties, and clicked the big red button to record.

   When I began editing it, I saw double circles on the screen. Those were not present in the display while I was recording. I'm told these are selector handles. I have no idea why they showed up. How can I prevent these? I am starting a new project to try a third time to make a two-minute video.

   I asked about this problem yesterday but for reasons unknown to me, the moderator archived the conversation.

Thanks.

Ken
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kennethlitwak

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Posted 7 months ago

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kayakman, Champion

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I believe I replied to your earlier post; something is screwy with this GetSat forum; lots of stuff from today has gone missing
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kennethlitwak

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I saw a reply about having an item on the timeline selected but I did not have that. This was a brand-new project. If you posted something more, I did not see it. Sorry.
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kayakman, Champion

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this is everything I had before it was archived [why?  not a clue] ...

I made a short tutorial video using Camtasia 9 and got weird double circles in a couple of spots on the video. It is not on the entire video but it there nevertheless. What might have caused them and how can I get rid of them? I have done the same video before in which Camtasia only captured a tiny piece of the screen and now that I have recorded it again and worked on editing it for over an hour, I find these things on the screen with no way to erase them. Maybe this is a tech support issue but I'm not sure. Thanks. See picture below:
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1728143/RackMultipart20180503-2520-ykmp5x-WeirdCircles_inline.JPG?1525312929
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kennethlitwak
 
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Posted 10 hours ago
 
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 kayakman, Champion
 
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those look like selector handles; was something selected when you made the capture?
 
kennethlitwak
 
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Not that I know of. Since the Camtasia recorder comes up as a dialog box and I have that on the page I want to record, I don't know how I would have had anything selected. However, that sounds like yet a third time that I have to record this. Arrrrrgggh!
 
Ken
In 1 second
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 kayakman, Champion
 
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what were you recording?  could something on that screen have been selected?
 
if I'm making a Camtasia tutorial, and I have a timeline clip selected, those handles will show in the Recorder capture
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Rick Stone

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Hmmm, usually those selection handles are kind of spread apart. Mine look like this:

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kennethlitwak

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That's interesting. I wonder why mine are different. Still, I have no idea with zero content I would have selection rings on my video at all. Any idea on how to prevent that? Thanks.
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Rick Stone

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See if this video helps anything.

https://www.screencast.com/t/Alr2dQkyLPhR
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kennethlitwak

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If I understand you correctly, even if I see them on the video while editing, I won't see them in the MP4 that I produce for broadcast. Is that correct? Thanks.
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Rick Stone

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Yes, they should not be in the final output.
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Joe Morgan

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I agree they look like selector handles.

The reason they are together instead of apart as Rick mentions. "If that's what they are?" would be due to canvas Zoom levels.

I can recreate the circles by zooming out and highlighting 2 rectangles as shown below. 



I recorded and produced a brand new 20 second video for testing purposes. Camtasia 9.1.2.

I kept the Shapes highlighted and the circles did not appear in the rendered video. I wanted to see if there was some bug that was allowing them to be rendered.That doesn't seem to be the case.
But it's possible to have such a glitch on your end.

But if these things are baked into your recording. This has nothing to do with your problem. That's also a tech support issue.

I believe that's where your at , and you should contact them.

I just contacted them myself for an odd glitch. My drop down canvas menu has black text and can barely read it as a result.
It's been like  that for at least a year. I know what's in it, so I don't need to see it well. The tech guy told me nobody else has this issue.


It's the only menu that does it.Only program on my computer with this problem.I figured it would get  fixed one day and I didn't care.

Your problem is much worse than mine obviously.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)
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Joe Morgan

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So kennethlitwak, did you ever resolve your problem???

Tech support resolved my problem. I'm here to toss around a little praise for their efforts and some thanks.
See
All Better


It took them a few days to track it down and several tech members got involved.

I either changed a setting in Windows themes or installed a Windows theme long ago. Not sure what exactly?
But I went back and selected a default Windows 10 theme and that resolved it.

It took a few emails, 4 business days and some computer information sharing to get it resolved.

SO thank you TechSmith staff in general,  and everyone who invested their time in my support ticket.

Regards, Joe 
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kennethlitwak

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I am past this problem. I deleted my project file and began again.
No rings. Still, I have to record yet again because after setting a custom capture region, the display minus the Windows system tray, Camtasia did not record what was near the bottom of the selected area, even though my mouse was there. Is there a way to make Camtasia track my mouse so that if it goes to the bottom of a web page, Camtasia will "follow" it and capture whatever is on the screen where it is? I know that this is a totally different issue but I didn't want to multiply posts today. Thanks.

Ken
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Joe Morgan

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If you mean will it follow the cursor outside of the recorded area and record that area , No.

The recorded area is a fixed region. There is a feature called smart focus that will attempt to follow your cursor. Apply zoom and pan animations automatically.
I've tried to use it , it never did what I wanted it to do.It zooms and pans, but not the way I would want it to.
I know what I want to highlight and zoom into. For me, It's much easier to do it myself.