Camtasia 9 - Thumbnail not displayed

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  • Updated 1 month ago
  • (Edited)
I recently had to replace my computer. Now, when I process a video, a thumbnail is not displayed, even when I add one manually. The video plays fine. Just no thumbnail. I've compared the diagnostic for this video with previous videos and there are no differences. Ideas? I'm using Camtasia 9.
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Janet

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Posted 1 month ago

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Janet

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I don't understand your reply. Are you telling me to download your software?
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kayakman, Champion

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where are you hosting the videos?

if you host on screencast.com, do you get the thumbnail?
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Janet

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I'm hosting them on Udemy. I'm on my second course there and this is the first time this has happened. If I upload them to screencast, the thumbnail I added is displayed. When I don't add one, a random thumbnail is displayed.
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kayakman, Champion

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thanks; sorry, but I can't help with Udemy issues ...
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Janet

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Thanks. I wasn't sure whether it was a Udemy issue or a Camtasia issue. I'm asking Udemy as well, but I haven't heard from them. Thanks again.
(Edited)