Camtasia 9, when I attempt to import video camtasia crashes, every time,

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  • Updated 1 year ago
Crash/Bug When I attempt to import video into Camtasia 9 it crashes, I thought the video was to large, so I try 3 MB files, that crashes as well , I have had to revert to 8 to complete some new projects
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mark

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  • pissed

Posted 2 years ago

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mark

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Here is a video, used Camtasia 8   https://youtu.be/HxiFssKfN_0
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Dave O'Rourke, Senior Software Engineer

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Hi Mark,

Sorry for the trouble. That definitely should not happen.

Please visit https://support.techsmith.com and submit a ticket for our TechSupport staff. This is a free service. Someone will follow up with you by email to help collect the information we'll need to diagnose and fix the problem. We will likely need a sample video from you that produces the crash, so that we can figure out what is causing the conflict. If you have such a file that you can share with us, that would be very helpful.

Thanks for the report, and thanks in advance for your help.
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Kevin Giszewski

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This is occurring for me as well. File type is MP4.