Camtasia 9 Win10. Its awesome when it works, that is "when it works" ! constantly crashing, freezing. during productions! very unstable!

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I have been using Camtasia 9 for 3 weeks. Its awesome when it works (that is "when it works" !!!! It is constantly crashing, freezing etc. during productions!!!! its very buggy and unstable!! I use WIn 10, have large memory and a fast machine. Have followed a number of their suggestions, but makes no difference! I would not recommend anyone buy this until such time they have fixed the many bugs it has!! very disappointed, and maybe even a little ripped off!
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sfx1

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Posted 2 years ago

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Steve Shipley

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I have exactly the same issues. Tired to use it two months ago but went back to Camtasia 8, tried last two days, but cannot even Save without it hanging, cannot load new project without it hanging, just stops when playing the Timeline and gets got in repeating a 100ms loop or something. Really want to move to Camtasia 9, but cannot trust it. Love the new features, but basic stability is very problematic.
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nicpogm

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I too have seen a TON of issues with 9.03. I tried sending emails to tech support and all they want is for me to waste endless hours making videos showing all the bugs. I don't have time to do their job. If I was a beta tester, that would different. But I paid for Ver 8 and the upgrade cost for 9.0. So far I am very unimpressed and I truly feel taken advantage of. 

To date I have found at least a dozen or more bugs (I have the list somewhere) and I am beginning to wonder if it's just the instability of the software itself and not so much actual bugs. And I too only make 5 -8 minute videos. I need to make some 20 to 30 min videos but that's not happening until Techsmith does their job.  It's so unfair! You pay for something and you pay extra to get the good stuff and now the $29.00 software appears to be the way to go.

I wonder if enough people complain, and I am sure 100% of their customers see what we see, but I wonder if Techsmith will do a mass refund/recall. And yes, the software is GREAT! Features are amazing! But only when it works, and that's only 10% of the time and that's only when I do a short 30 second clip. So.. if you're looking for software to edit video onscreen, DO NOT BUY CAMTASIA! Wait for them to get their act straight or you WILL be sorry.

And just so you know, my PC is no slouch. It's a self built Core I7 CPU with 16GB DDR4, all SSD's, and an 8GB DDR5 GPU with Windows 7 PRO! This Techsmith software should be blazing fast as I am way about their "required" system specs, but it's running like a snail on my system. And yes, my system tested 100% stable at last benchmark.

PS.. I really hope Techsmith clears this up. Because so far Camtasia HAS THE BEST set of features out there and I have tested ALL of them when I first started shopping.  
(Edited)
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nicpogm

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#12.. to clarify.. I know how to retype.. I should have said.. "if I hit undo to remove all text" to leave it blank.. it fails.
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nicpogm

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#13, as I stated at the start, I don't have time to waste making videos of bugs. Making a "screen shot" makes no sense as it happens over the course of 3-5 seconds. You need a VIDEO to see that. I explained it fine. 
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nicpogm

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My MOUSE? Really? So my mouses caused all those issues? SO I assume all the other (hundreds perhaps thousands) of issues on the Internet floating about are not Techmith's issues, it's the MOUSE? 

Do you WORK for Techsmith?
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kayakman, Champion

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I do not work for TechSmith; just a user like you [15+ years]; but a very high volume user; I crank out thousands of projects/productions a year, and have participated in CS betas for the past 10 years

I've pretty much seen it all [the good, bad, ugly]; but the app generally works very well for me

re "your points" ... that means that I do not experience those issues, and cannot reproduce on my system, so I cannot assist further

re the mouse, it was just a suggestion of something [a long shot] you might look into?

you've described numerous glitchy behaviors that it seems are are associated with using the mouse; so perhaps ??

in my opinion, a short screencast video, showing exactly how it happens and what you are experiencing, and hosted on screencast.com, can go a long way is assisting us in helping here
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nicpogm

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Thanks for checking out all that I shared. And yes a video would help. But seeing how I paid for both ver 8 and the ver 9 upgrade, all this should have been cleared out before releasing to the public. As busy as I am I cannot shut down my work to create a video of a video maker that I know for a fact as I make the video it will crash as well.

I just noticed another bug or glitch wherein as I am encoding, when it's done Camtasia disappears completely. Only when I wave the mouse around does it come back on screen piece by piece.

To be honest.. I wish I never paid for the upgrade sight unseen and I should have gone for the refund right away.

Thanks again Kayakman. 
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Steve Shipley

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To Champion and others:

My apologies for not updating sooner, but I forgot about this thread until it became active again. I have been able to address or work-around most of my initial problems and once I realized I had several problems, was able to sort them more easily. The first was that on my desktop, if a project contained an .avi file imported from elsewhere (Videoscribe in my case), this was causing a constant system hang. The interesting thing was that this only occurred on my desktop and not my laptop and only occurred in 9, never on 8 on either machine. I worked with Mike S at TechSmith through several interactions and we never got this solved. I am sure there is some registry or Codec issue going on, but it was easy enough for me to change the .avi to an .mp4 to get around the problem.

My second set of problems had to do when upgrading Library assets or projects from 8 to 9 and the sometimes strange treatment of legacy call-outs and converting groups to non-editable components of groups. However, since this was a one-time issue,  I just redid all my library assets in 9 to make sure I had a clean copy of this. (I must also admit much of this occurred before I isolated the .avi problem hanging the system, so may have confused the two problems to some degree.)

The third and final area of problems had to do with moving to the 64-bit architecture (which I am very glad the did and was waiting for this for two years!). However, on Camtasia 8, I was using a shared networked NAS since I had 21 TB storage there and it worked great. However, with 9, I was getting choppy, erratic, playback on the canvas (when imported files came from the NAS) and it also hung the system many times. Therefore, for new projects, I now use my SSD drive (which unfortunately is only 250 GB and half-full with apps), so my IO bus speed now is much more suitable. But I was getting hangs from using 9 on NAS, whereas Camtasia 8 worked perfectly well with the NAS. 

So I now have most issues solved and all issues having at least work-arounds, so in good shape. But over the next few months, I will be using Camtasia 9 extensively again and will be giving it a significant workout, so may uncover some more issues. But for now, it is working acceptably well for me.
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Tricia Ransom

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"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash.  We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size.  That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."

https://support.techsmith.com/hc/en-us/articles/203729298-Camtasia-Windows-Crashes-or-runs-slowly-du...
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sfx1

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Hi Tricia... thanks for the input. Customer service has been great to work with!! BTW... it really is an AWESOME product!

Thanks,
Mel