Camtasia closing itself

  • 1
  • Problem
  • Updated 2 weeks ago
When editing the settings for Volume leveling and Noise Removal the software closed itself. Is this a bug? it would be nice to have this fixed. 
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Abraham Castro

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  • frustrated

Posted 2 weeks ago

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bnystrom

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Neither of those functions works well in Camtasia. Most people are using Audacity (which is free) for audio processing. I've started using Levelator (also free) for volume leveling, as it's really quick and easy.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Abraham,
I'm sorry you are having this problem.

As far as I know, that is not a known issue, and Camtasia should not be doing that.


Can you please open a ticket with out technical support team so they can find out what is going on?

This is a free service.
https://support.techsmith.com/hc/en-us/requests/new Toll Free: 800.517.3001 (U.S. & CanadaOnly)

8:00 AM to 7:00 PM EST Monday through Friday

Kelly
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rg

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I use v8.6 and have ALWAYS experienced abrupt freeze/close behavior, whether or not editing audio.  This has never been resolved by TechSmith.  In some cases, the response was basically "it must be your PC."  TechSmith shares with Apple an unfortunate reluctance to admit that there is ever any issue with its software.  Sorry to be the one to point this out, but it's a common complaint among users.
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Mike Spink, TechSmith Support

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We did fix a bug related to a crash when adjusting noise removal settings in version 2018.0.6.
https://support.techsmith.com/hc/en-us/articles/115006443267-Camtasia-Windows-Version-History

Updating should resolve that issue.  Hope it helps!

Mike
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Kelly Mullins, TechSmith Employee & Helper

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Thanks, Mike!!
This is a huge help.
(Edited)