Corrupt Files, Crashes, Blank Videos, Hanging, and Projects Not Opening - What to do

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  • Updated 4 years ago
  • (Edited)
Hello,

If you are experiencing any of the issues listed in the title of this post, we recommend you go directly over to our Technical Support site and open a ticket. We don't have the tools in this forum to assess or diagnose your PC system to see what might be causing this issue.

The problem could be antivirus software running in the background, encryption software blocking a file from running, a bad installation, missing media files, operating system updates, missing drivers, etc. and technical support is equipped to help you sort that out. Those of us working in this forum are not able to run necessary diagnostics or analyze project files for errors.

TechSmith technical support is a free service and you can submit a ticket here:
https://support.techsmith.com/hc/en-us/requests/new

Please Note: If you have created a new post here on Get Satisfaction describing the problem you are having, or you have a similar issue as an existing post on Get Satisfaction, please copy and paste the URL to that post into your Technical Support ticket. 

Or call: 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Our Technical Support team strives to get back with you within 24 business hours.

Kelly
User Assistance
TechSmith
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Kelly Mullins, TechSmith Employee & Helper

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Posted 4 years ago

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Calimero

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Snagit version 11.4.3 --- 'not responding' constantly. Not happy about this version.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Nat,
I'm sorry for this trouble.
Have you opened a ticket with our Technical Support team?

They can help sort things out for you and get to the bottom of the trouble you are having.

Kelly

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