Camtasia Crash

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  • Question
  • Updated 3 years ago
So every so often my camtasia locks up and says:
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Thomas C

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Posted 4 years ago

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kayakman, Champion

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there are many reasons that this can happen; we would need many more details to assist

but the error suggests that a clip used in the project is located on a network drive?

if so, this can cause problems

best practice is to keep all project files on your local PC, especially when producing
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Thomas C

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I only use one laptop, there's no where else it exists.
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kayakman, Champion

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sorry, my misunderstanding; I see now that the file name in error is indeed on local system; try removing the "_" characters from the path? sometimes characters can also cause issues

there could also be an error with edits that affect the mentioned clip?

can you produce just that clip []raw, no edits]

and where did the MP4 come from?
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Rick Stone

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In addition to what Kayakman suggested, you might also try a much shorter path. Although I'm unaware of this with Camtasia, I've seen it occur in other applications where the path gets rather long.

Personally, I prefer something like C:\Videos\ProjectName (Where ProjectName is where the video files live)

Cheers... Rick :)
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Thomas C

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How does the path length effect the project?
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Rick Stone

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Hi Thomas

Sometimes I've seen with other applications that a long path causes problems such as unexpected crashes and odd behaviors. As I said, I'm unaware of such things as related to Camtasia, but when you are chasing ghosts, it's good to rule out as much as you can, no?

Another odd thing I've encountered is odd behavior if your hard drive is running out of space. Do you have ample free space?

Cheers... Rick :)
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david

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So, no more solutions/suggestions from Tech Smith for an issue that's 5 years old?!!This is very frustrating!
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Robert R., Online Community Admin

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Hi David!

I can understand the frustration that you might feel regarding Camtasia crashing in projects; it can be quite the hassle. Crashes can happen for literally any reason, from issues with source files, to problems stemming from where the content is stored, to more involved issues like corrupt settings, conflicting applications, dated drivers, system resources, or even permissions. The best place that you can go to receive help with crashes and other technical support issues is to our actual Technical Support site.

Have you opened a support ticket with our Technical Support team to discuss the issues that you are experiencing?

-Robert