Camtasia crashed and I can't see my video?

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  • Updated 4 days ago
So I was recording a speedpaint, and I've found that if I pause the screen recording too often, the application stops recording. It gives me the option to terminate the file or wait for it to load (I wait), and after it "saves"(?) the file, Camtasia completely crashes a few seconds later. When I reopen it, it shows that I have the recording, but there's a problem.

I can move my mouse across the little thumbnail in the media bin and it shows the recording like a tiny video. But when I add it to the timeline, it's only a black screen. This doesn't happen with any of my screen recordings unless Camtasia crashes while I'm recording/paused.

Is there any way to recover the recording or enable it to show up as an actual video?

If there isn't, I can deal with losing some of the recorded content... I'll just refrain from pausing so often in the future.

(If knowing what computer I'm on is useful, I have an iMac!)



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Kir

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Posted 5 days ago

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Leif, Employee

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Maybe this will help.  Camtasia captures a lot a meta data so it can do interesting things such as knowing which cursor was in use and it's position.  I recently received a file in which there was a corrupted atom in the recording file, and it caused some of the meta data to not be available.  In this particular case, some, but not all of the information needed to position the cursor was missing and that caused the file not to render (and exporting would crash). To see if this may be the case for you, after you place that recording on your timeline, select that clip, open the properties panel on the right, go to the cursor tab, and set the opacity slider to 0 (make sure you are on the cursor tab and not the general tab - on the general tab, the entire recording opacity would be 0 and therefore not visible).  If this is the same problem, then you should be able to see your video although you won't have a cursor showing and so the recording might not be useful to you.  We have modified some code to deal with this slightly better.  If my case, the recording region was unknown, so we didn't know where to position the cursor for playback.  Now if that is the case, we assume you were recording full screen on your primary monitor and if that was the case, the cursor will be rendered in the correct location.  If you were doing a region recording, then the cursor would either not be visible or drawn at an incorrect location throughout in which case, you'd have to set the opacity to zero to hide it.  Finally, if you really need this recording, you could contact Techsmith Technical Support and we could take a quick look at it and see if there is an easy way to repair it.  It is obvious that there is video data recorded since you can scrub across it in the media bin in-place preview.
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Kir

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Thank you for your response. That seems to have been the problem; going to the cursor tab and sliding the opacity to 0 worked perfectly. What an easy fix, I should have asked about it sooner! Thank you so very much!